Triple Room, Multiple Beds | Minibar, in-room safe, blackout drapes, soundproofing
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Reviews of Hotel Caravel

4 out of 5
Hotel Caravel
Via Crawford, 61, Sant'Agnello, NA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 385 reviews" "
Rating 8 - Good. 138 out of 385 reviews" "
Rating 6 - Okay. 29 out of 385 reviews" "
Rating 4 - Poor. 5 out of 385 reviews" "
Rating 2 - Terrible. 1 out of 385 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from staff was excellent, particularly at breakfast - very friendly and attentive. Rooms always clean, would recommend pool facing rooms if you want afternoon sun from balcony.
Stayed 5 nights in Apr 2024

8/10 Good

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Breakfast great. Service very good.
Stayed 4 nights in Sep 2023

8/10 Good

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service is great, the place is clean and nice atmosphere . The only thing I suggest they upgrade the bedding.
Stayed 2 nights in Sep 2023

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very helpful. Nice hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay! Our shower drain was a little backed up, but other than that the staff and amenities were wonderful!
Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Traveled with partner
Liked: Staff & service, property conditions & facilities
We had a very enjoyable stay. All staff were excellent and they arranged three trips for us. The courtesy bus was super, the driver was prompt and very helpful. We were able to watch England rugby in Sorrento and still get back on the courtesy bus. We enjoyed seeing all the local sights. Would recommend Hotel Caravel.
Stayed 9 nights in Sep 2023

10/10 Excellent

Bogdana-Elena

Stayed 2 nights in Sep 2023

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had difficulty locating the property.
Stayed 3 nights in Sep 2023

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Nice pool. Shuttle provided into the city square.
Stayed 5 nights in Sep 2023

10/10 Excellent

Beatriz

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Hotel is well situated. The pool area is very nice. The Hotel just needs a facelift.
Stayed 4 nights in Sep 2023

10/10 Excellent

Zainab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very helpful. Clean hotel, the service was good they provide you with what you need. Free shuttle was a bonus too. The hotel is on a quiet road but very close to sorrento centre which is great
Stayed 3 nights in Sep 2023

8/10 Good

Andrew B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fine place to stay.
Hotel was great. Its not brand new, but its very clean and the staff was excellent. Location is about a 20 min walk from downtown sorrento but they have a free shuttle that runs close to there every 30 mins. Wonderful places to eat near by. The only issue we had is we thought the beds were very hard, but thats not something to really complain about.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rachel Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and friendly. Rooms are immaculate. Wide selection of breakfast. Poolside calm and relaxing, plenty of sun beds. Free shuttle bus into Sorrento was brilliant.
Stayed 7 nights in Aug 2023
Response from Carlo Liccardi on Sep 6, 2023
Dear Guest,thank you so much for your review.It makes us very happy that you have enjoyed your stay!We hope to host you here again,Kind regards,Carlo LiccardiManager

10/10 Excellent

Justin L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, especially during the free breakfast which was very good. 1 day they had eggs to order, wish it was every day. Lots of choices, even gluten free pastries. Room was good. The free shuttle to Sorrento was the best. It's a 7 minute drive.Try to book at least 30 minutes in advance or you may have to wait for the second run. Though that's not a long wait. My only minor complaint would be they were unable to provide clear information on what the excursions the hotel provides (I think there is someone there on Saturdays who books as well, but we weren't there). We booked an Amalfi/Positano big boat group tour. We wanted the small tour but they were already booked (do this in advance if you want). The large group was much cheaper. We asked when it returns, we were told 5. We got back a little after 7 and were super exhausted. It was very hot. Amalfi and Positano are similar. After doing 3 hours at Amalfi, 2 1/2 at Positano was a lot in the heat. However, it was a really good value. My last night I asked to book a taxi to the airport and was told it was too late. Eventually they found someone. We had to pay 150 cash or 200 card. 150 is close to what it should be, but I prefer to pay card. That being said, front desk are all super friendly and try to help. Last complaint is they keep your passports at the front desk in plain view of everyone. I saw the desk unoccupied a few times. That's just a nightmare waiting to happen. That being said I would definitely return.
Stayed 3 nights in Aug 2023
Response from Carlo Liccardi on Sep 6, 2023
Dear Guest,thank you so much for your review.It makes us very happy that you have enjoyed your stay!We are very sorry about the minor inconveniences that you had but, as you have noticed, our staff tries to satisfy every request.We hope to host you here again!Kind regards,Carlo LiccardiManager

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Carlo Liccardi on Aug 6, 2023
Dear Customer,Thank you for your rating and we hope to host you again in the future.Best regardsCarlo LiccardiManager

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overal 5/5
Not sure when I will be back to Sorrento but whenever that is I will be staying at Hotel Caravel. The service by all the staff is outstanding and the pool is so clean and very refreshing. The staff were so helpful with suggestions for tours and sightseeing. The breakfast and the service at breakfast was great as well. The shuttle to town was so convenient. And even on the day we were leaving we could store our bags, use the pool and even use the courtesy shower facilities after. Overall 5 out of 5
Stayed 2 nights in Jul 2023
Response from Carlo Liccardi on Aug 10, 2023
Dear Guest,thank you so much for your review.It makes us very happy that you have enjoyed your stay!Kind regards,Carlo LiccardiManager

10/10 Excellent

Justine

Stayed 5 nights in Jun 2023
Response from Carlo Liccardi on Aug 6, 2023
Dear Customer,Thank you for your rating and we hope to host you again in the future.Best regardsCarlo LiccardiManager

10/10 Excellent

Terence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Regular visitor here for many years and always enjoy our stay there and will return. Great staff, friendly and we like the cleanliness. The food is very good, as is the location and everything just seems to work for us. Only issue this time was the noisy young couple in the room next door for a couple of nights playing music after 11pm, but that is not at all the hotel’s fault. The hotel staff were very sympathetic that we had disturbed sleep and offered us another room which was very helpful.
Stayed 7 nights in Jul 2023
Response from Carlo Liccardi on Jul 12, 2023
Dear Guest,thank you so much for your review.It makes us very happy that you have enjoyed your stay once again!We hope to host you again in a next future.Kind regards,Carlo LiccardiManager

6/10 Okay

Graham

Liked: Staff & service
Great on the outside!
This hotel needs a lot of improvement to rate as a 4 Star in my opinion. (Yes it does have a nice pool and garden which is great, and I guess helps it get an extra star) Yes the outside looks excellent but unfortunately the interior is very dated, especially the rooms which appear to have no noise insulation at all, the beds are hard and the bathrooms are just so outdated. Unfortunately that is not the end of it. The food is the worst we have had anywhere in the last decade that we can recall, and certainly the worst we had in Italy in the proceeding two weeks. I strongly suspect the Chief has been there for many years and does no realise things have changed. I would suggest he is taken out to one of the many excellent restaurants in town for him to see how it can be done. I am very surprised at how good the rating are. We can only assume some others don't get away very often and are pleased not to have to cook themselves.
Stayed 3 nights in Jun 2023
Response from Carlo Liccardi on Jul 12, 2023
Dear Guest,We are very sorry to read such bad words about our kitchen staff. Our staff gives its best in the work; probably our cuisine did not satisfy your personal tastes.Thank you for highlighting a few points in favor of the hotel and we'll take note of your suggestions in order to improve our service.Hoping to host you here again,Kind RegardsCarlo LiccardiHotel Manager

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2023
Response from Carlo Liccardi on Aug 10, 2023
Dear Guest,Thanks for rating us!We hope to host you here again.Best RegardsCarlo LiccardiManager

10/10 Excellent

n

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023
Response from Carlo Liccardi on Aug 10, 2023
Dear Guest,Thanks for rating us!We hope to host you here again.Best RegardsCarlo LiccardiManager

10/10 Excellent

TAMMIE, McHenry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel about 20 min walk to city center. Staff very friendly and helpful, daily breakfast buffet was very good, pool very nice, rooms spacious and clean, bathroom and shower were good, hot water more than enough, good Wi-Fi access. Shuttle option was very nice except didn’t run in the morning to get to town for tours. Other than that we were very happy with our stay!
Stayed 4 nights in Jun 2023
Response from Carlo Liccardi on Jul 23, 2023
Dear Guest,thank you so much for your review.It makes us very happy that you have enjoyed your stay!We hope to host you here again!Kind regards,Carlo LiccardiManager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel just outside Sorrento.
Great hotel. All staff were excellent & professional. Rooms were slightly dated but clean with everything you need. The free shuttle to and from Sorrento was a great bonus. Our driver Gregorio was very friendly. Nice pool & breakfast was plentiful.
Stayed 3 nights in May 2023
Response from Carlo Liccardi on May 30, 2023
Dear Guest,thank you so much for your review.It makes us very happy that you have enjoyed your stay!Kind regards,Carlo LiccardiManager

10/10 Excellent

GERMANIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment by the bar every day. Also shuttle to Town center
Stayed 4 nights in May 2023
Response from Carlo Liccardi on Jul 23, 2023
Dear Guest,thank you so much for your review.It makes us very happy that you have enjoyed your stay!Kind regards,Carlo LiccardiManager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel excellent staff
Stayed 3 nights in Apr 2023
Response from cl on Apr 12, 2023
Dear guest,thank you so much for your kind review!Best regards,Carlo LiccardiGeneral Manager

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional place to stay
Had a great experience staying at this Hotel. We picked it because it was close to the local train station and away from the busy downtown. Hotel staff were excellent, very friendly and accommodating. The free shuttle into Town was an excellent feature. Breakfast was really nice. The Hotel Restaurant manager always went above and beyond to make people happy. If you bring a baby be prepared to have him show him or her off to the rest of the guests. Cost was very reasonable for rooms and and restaurant. Nightly entertainment in the bar. Overall an exceptional place to stay away from all the downtown crowds and noise. The views were exceptional from the balcony and upper deck!
Stayed 4 nights in Oct 2022
Response from CL on Dec 13, 2022
Dear Mark,what a pleasure to read such a good review! I am happy to know that you enjoyed the shuttle bus, the breakfast and the dining menu and ambiance.Hoping to welcome you again in the next future,Best regards,Carlo LiccardiManager

8/10 Good

Isaac, MIAMI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms, Incredible views of Pompeii and Mount Vesuvius from our room, well located, available parking. Only thing that needs improvement is the selection of items available at breakfast, is so so, other than that I do recommend this hotel.
Response from CL on Dec 13, 2022
Dear Isaac,thank you so much for this great review! We will try to improve the breakfast selection as suggestedBest regards,Carlo LiccardiManager

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

6/10 Okay

Gaetano

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
hotel was ok - no hot tub contrary to the add - something we were counting on shuttle goes to one spot only and is not available between 1- 4pm
Stayed 3 nights in Oct 2022
Response from CL on Dec 13, 2022
Dear Gaetano,thanks for your review!Best regards,Carlo LiccardiManagerHotel Caravel

10/10 Excellent

Vicki

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff at the hotel were really friendly and helpful. There was a regular shuttle to and from the hotel to Sorrento centre which was great. The pool looked lovely but we didn’t get the opportunity to go for a swim. We were given an upgrade to a sea front room which was lovely!
Stayed 3 nights in Oct 2022
Response from CL on Dec 13, 2022
Dear Vicki,thanks for your review! I am glad to know that you enjoyed the whole experience at the Hotel Caravel ! Best regards,Carlo LiccardiManagerHotel Caravel

10/10 Excellent

Desmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, Great Food, Efficient transport to Sorrento provided. Rooms spacious and comfortable. Good showers. I would stay again.
Stayed 3 nights in Sep 2022
Response from Carlo Liccardi on Sep 6, 2023
Dear Guest,thank you so much for your review.It makes us very happy that you have enjoyed your stay!Kind regards,Carlo LiccardiManager

8/10 Good

Kajaruban

Liked: Cleanliness, staff & service, room comfort
Great Hotel Staff
Although the hotel was a little dated and needed some modernising, found the stay at Hotel Caravel lovely and warm. Staff were super friendly and always tried their best to give their best comfort to us. From the receptionists, to the maintenance team, breakfast/bar team and the shuttle bus driver, we felt we could not thank them enough. The hotel also offered excursions which really benefitted us, especially when we booked things last min, was able to go to Capri for a reasonably priced tour. The live music at night time at the bar were a particular highlight. The hotel was located at a convenient spot for us to hit several parts of Italy such as Amalfi, Positano, Pompeii, Naples, Sorrento etc Thoroughly enjoyed our stay and again can’t thank the team enough.
Stayed 5 nights in Sep 2022
Response from cl on Sep 27, 2022
Dear Guest,thank you so much for your review.It makes us very happy that you have enjoyed your stay!Kind regards,Carlo LiccardiManager

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Aug 2022

10/10 Excellent

ROBIRD, Frenchs Forest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff members. Very close to all attractions within walking distance. Free bus shuttle takes to and from Sorrento main tourist attractive areas. Highly recommended to stay at this Hotel
Stayed 3 nights in Jul 2022
Response from CL on Jul 26, 2022
Dear Robird, Thank you so much for your very nice review! Hope to welcome you again in the next future, Best regards, Carlo Liccardi Manager

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service
Our 5th time here over the years. Service cleanliness excellent. Staff welcoming and friendly. a haven from the madness of Sorrento. Also great to have the availability of the shuttle bus too into Sorrento. We used it more this time due to extreme heat.
Stayed 7 nights in Jun 2022
Response from cl on Jul 4, 2022
Dear Elaine, what a pleasure to read such a good review!!! Thanks a lot for having choosen again Hotel Caravel, we wish you all the best and hope to welcome you again in the next future! Best regards, Carlo Liccardi Manager

10/10 Excellent

Luis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best feature of this property was without question the staff. Very helpful and wanting to please. I would recommend this hotel to anyone!
Stayed 4 nights in Jun 2022
Response from CL on Jun 29, 2022
Dear Luis, thank you so much ! I am really proud of my staff! Best regards, Carlo Liccardi Manager

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely kept hotel, very clean and with great service. The room we had was really nice but would be lifted so much by more modern bedding and curtains.
Stayed 6 nights in Jun 2022
Response from Fo on Jun 25, 2022
Dear Pet, thanks for your review! We will follow your suggestion of using more modern bedding. Regards, Front Office Dept.

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service
Staff were very good - infrastructure and rooms I found dated
Stayed 2 nights in Jun 2022
Response from FO on Jun 25, 2022
Dear Gary, thanks for your review! Regards, Front Office Dept.

6/10 Okay

Jay

Traveled with partner
Liked: Cleanliness, staff & service
Just stayed the one night for convenience, property was ok perfectly fine to stay in short term, helpful front desk breakfast ok. Room a little dated and had a balcony with view of air conditioning unit. Pool area nice but pool too small to properly swim. Short walk to nice cafe overlooking Sorrento/Vesuvius and the sky bar.
Stayed 1 night in Jun 2022
Response from FO on Jun 25, 2022
Dear Jay, thanks for your review! Best regards, Front Office Dept.

10/10 Excellent

Hamilton, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Absolutely phenomenal. The staff were so friendly and accommodating, the breakfast was good, and the room was wonderful. We arranged hotel pick up and drop off and were allowed to check in very late after a late flight into Naples. 100% recommend, and don't miss Il Ruttino right down the street!
Stayed 3 nights in Jul 2021
Response from CL on Aug 24, 2021
Hello Catherine, thanks for your wonderful review! Our staff try to do his best in order to satisfy guest's needs! Wish you could come back to visit us, Best regards, Carlo Liccardi Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and friendly service. The Navetta to Sorrento was so convenient and the driver incredibly accommodating. A true gentleman. Very clean . Easy check-in and checkout. Breakfast selections could use some improvement - more variety would be great.
Stayed 2 nights in Jul 2021
Response from CL on Aug 24, 2021
Dear valued guest, thanks for your nice review! You are right, the navetta driver is a gentleman! Best regards, Carlo Liccardi Manager

8/10 Good

Stuntman, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good and close to reasonable nice restaurants.
Stayed 7 nights in Oct 2019
Response from CL on Oct 15, 2019
Dear valued guest, thank you so much for your review and for all your nice words. I will make sure to forward all of them to our staff. Kind regards, Carlo Liccardi Manager

8/10 Good

Ben

Stayed 10 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Stay was good. Beds are not extremely comfortable. Breakfast was very nice.
Stayed 4 nights in Sep 2019
Response from CL on Oct 9, 2019
Dear valued guest, thanks for your kind review Best regards, Carlo Liccardi Manager

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The service was great but the rooms need new mattresses and a bit of updating and this property would be a solid 4 star.
Stayed 2 nights in Oct 2019
Response from CL on Oct 8, 2019
Dear valued guest, thanks for your kind review! We will check the mattresses in your room in order to see if they need to be changed. Thanks for your advice Best regards, Carlo Liccardi Manager

10/10 Excellent

Verified traveler

Stayed 7 nights in Sep 2019
Response from CL on Sep 21, 2019
Dear valued guest, Thanks for your kind review! I am happy to know that you enjoyed your stay at the Hotel Caravel Hoping to welcome you again in the next future! Best regards Carlo Liccardi Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019
Response from CL on Sep 7, 2019
Dear valued guest, Thanks for your kind review! I am happy to know that you enjoyed your stay at the Hotel Caravel Hoping to welcome you again in the next future! Best regards Carlo Liccardi Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay as part of wider trip
Great hotel within walking distance of Sorrento. Lovely bar and pool area, breakfast was super and the staff were friendly and helpful. We benefitted from a room upgrade and had a nice balcony which we used before heading for dinner. Local amenities were good with nice restaurants near by and the train station for Sant'Agnello was only 15 minutes walk away. All told a lovely stay.
Stayed 2 nights in Aug 2019
Response from CL on Aug 28, 2019
Dear Dan, Thanks for your kind review! I am happy to know that you enjoyed your stay at the Hotel Caravel Hoping to welcome you again in the next future! Best regards Carlo Liccardi Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Excellent service, delicious food, complimentary shuttle rides to the center. The staff is beyond helpful and very accommodating. Special thanks to Carmen and her counterpart at the front desk, and to Angelo, the restaurant manager. We were treated like family in this hotel. Can’t wait to visit again.
Stayed 4 nights in Jul 2019
Response from CL on Oct 8, 2019
Dear valued guest, Thanks for your kind review! I am happy to know that you enjoyed your stay at the Hotel Caravel Hoping to welcome you again in the next future! Best regards Carlo Liccardi Manager