Ratings based on 341 Verified Reviews

4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
It was perfect! We stayed foe one night in between destinations and we couldn't have hoped for more
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Aug 23, 2017
Good hotel to stay I. San Jose area. Not far from the airport. Too much traffic in early and late PM.
1 out of 5
by A verified traveler

Rude reception team..and they disturb your sleep

Posted Aug 11, 2017
Terrible reception team very ..rude non smile reception . I got disturb of my sleep one time at 4am loud knocking next to me ..turns out the hotel staff was waking up another guest cause he was going to be late to the airport ..unless he rented out the whole hotel floor I understand but he dint ..so for this I will never be back here ..
Comment from Hotel Management
Aug 14, 2017 by María José Herrera. Guest Service Manager, Hotel Management
Dear Everardo, I am truly disappointed to hear that your stay wasn't pleasent. As I told you before, your feedback was shared with all the team in order to prevent situations such as this in the future. The whole Front Desk team is being under supervision and motivated to provide the best customer service they can. Thank you once again for your feedback. We truly hope you can give us a second chance for your next visit to San José.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from San Juan, Puerto Rico

Good Hotel in the Santa Ana area

Posted Jul 19, 2017
Pros: Everything
Cons: While the bed is good optional pillow menu could improve the experience
Location: Good food all around....
I always go for business in the Santa Ana area and this was the first time I have stayed at the Aloft. It's a modern, hip design hotel that cover all the basic amenities. Hotel staff is great, everything is clean and well organize and the rate is just about right. If you are looking for luxurious, big rooms this is not your hotel. Also, if looking for night-life it's limited at mostly business travelers so it's very tone down. Food is very good and you have options just across the street. The only thing I would add would be a pillow menu...I always have problems with pillows at hotels so this would be a nice, easy to do thing that will allow business travelers to rest even better. Definitely will make Aloft my new base when traveling for business in San Jose.
Comment from Hotel Management
Jul 21, 2017 by María José Herrera. Guest Service Manager, Hotel Management
Dear Guest, Thank you for taking your time to share your experience at Aloft San José, Costa Rica. We take great pride pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback is integral to our ability to continue to improve our service. The pillow menu is one of our short term project. Thank you for choosing Aloft!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Nice clean hotel. Very comfortable beds and spacious rooms.
Comment from Hotel Management
Jun 29, 2017 by María José Herrera, Guest Service Manager, Hotel Management
Dear Guest, Thank your for sharing your experience in Aloft San José, Costa Rica. As we pride to provide the best customer service, we are really pleased to know you had a wonderful stay. Thank your for visiting Aloft San José. Hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from washington dc

Trendy hotel

Posted May 30, 2017
Hotel has a great view of the mountains. Close to the movies and restaurants. Free laundry. Amazing staff.
Comment from Hotel Management
Jun 1, 2017 by María José Herrera. Guest Service Manager, Hotel Management
Dear Guest, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Aloft San Jose Hotel, Costa Rica and we hope you choose to stay with us again whenever your travel needs bring you back to San Jose.
5 out of 5
by Starla

Great Hotel!

Posted May 25, 2017 on Hotels
This was the first time we stayed at this particular hotel. We visit Costa Rica several times a year. This time we had some things to take care of close to this hotel. The reason we chose this hotel was because it was pet friendly. It was a fantastic experience! Clean, very nice, great customer service. They have everything you would need for your little pooch from a comfy bed to treats. We will definitely stay here again when we have to been in that part of town.
Comment from Hotel Management
Jun 1, 2017
Dear Guest, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Aloft San Jose Hotel, Costa Rica and we hope you choose to stay with us again whenever your travel needs bring you back to San Jose. Regards, María José Herrera. Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
It was great, excellent service, preatty nice place
Comment from Hotel Management
Jun 1, 2017 by María José Herrera. Guest Service Manager, Hotel Management
Dear Guest, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Aloft San Jose Hotel, Costa Rica and we hope you choose to stay with us again whenever your travel needs bring you back to San Jose.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel central Costa Rica in the mountains

Posted May 10, 2017
Very awesome experience the staff was awesome bilingual great help with destinations
Comment from Hotel Management
Jun 1, 2017 by María José Herrera. Guest Service Manager, Hotel Management
Dear Guest, We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by Daniele

Posted May 4, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017
Dear Daniele, Thank your for sharing your experience in Aloft San José, Costa Rica. As we pride to provide the best customer service, we are really pleased to know you had a wonderful stay. Thank your for visiting Aloft San José. Hope to see you soon! Regards, María José Herrera Guest Service Manager