Ratings based on 387 Verified Reviews

4.5 out of 5
90% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale

Very nice hotel but the beds aren't comfortable.

Posted Apr 19, 2018
Pros: The hotel was very modern.
Cons: The beds/mattress can be improved.
I would suggest they upgrade the mattress. After being there for two days, my back starting aching. I still have 3 more days to suffer. Anyway, besides the beds, our stay was great. The breakfast is good and the staff is very pleasant and had the patience of saints.
4 out of 5
Recommended
for Everyone
by A verified traveler

Super

Posted Apr 15, 2018
We loved everything about this hotel. Beds were super comfy and rooms were really clean and everything you need! Breakfast was included and was superb and plentuful! The only thing that i was a little put off by was the addition c20,000 charge for parking. yup c20,000 ($40) extra!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

perefect

Posted Apr 5, 2018
I stayed at the Aloft in Santa Ana during my stay in San Jose Costa Rica for 6 days. The staff was courteous, the room was clean and comfortable, they provide a delicious breakfast in the morning and the location was perfect for me. Across the street there is a small shopping center with a few restaurants. Everything met my expectations. I will stay again.
Comment from Hotel Management
Apr 19, 2018 by Salvador Soto, Guest Service., Hotel Management
Dear Michell; Thank you for taking the time to share with us your last experience durnig your visit with us. im very happy that you enjoyed yor stay with us. we hope you let us the opportunity to welcome you back in the near future. regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from miami fl

Great location near airport

Posted Mar 30, 2018
Everyone is super nice location us great breakfast was standard
Comment from Hotel Management
Mar 30, 2018 by Salvador Soto, Guest Service., Hotel Management
Dear Guest, Thanks for taking the time to share your comments with us. We always appreciate when our customers take the time to share your concerns with us. We are grateful for your comments as such information enables us to continually monitor and improve the service we are offering We do hope that we will be able to welcoming you back to Aloft San Jose Hotel in the not too distant future. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel

Posted Mar 27, 2018
Nice, clean and close to restaurants!! Very highly recommended.
Comment from Hotel Management
Mar 27, 2018 by Salvador Soto, Guest Service., Hotel Management
Dear Guest, thak you for taking the time to shere with us the good coments , we belive in Aloft that every comentary is necesary to get the exelence. We hope your next visit be has good has the last one. regrats,
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Style and confort

Posted Mar 19, 2018
This hotel is well located, many places to go, clean nice and up to date. Excellent
Comment from Hotel Management
Mar 26, 2018 by Salvador Soto, Guest Service., Hotel Management
Dear Guest, Thank you for taking the time to share your notes with us so we can continue to improve our service. Here in Aloft , we belive that every coment is necesary to be the best hotel in San Jose City. We feel to hear your confort We hope the next visit be has good has the last time ore even better. All the best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Heredia, Costa Rica

Beyond my expectations

Posted Mar 18, 2018
You feel like very comfortable as soon as you enter the lobby. Amazing staff.
Comment from Hotel Management
Mar 26, 2018 by Salvador Soto, Guest Service., Hotel Management
Dear Mr Eduardo, Thank you for taking the time to share your notes with us so we can continue to improve our service. Here in Aloft , we belive that every coment is necesary to be the best hotel in San Jose City. We hope the next visit be has good has the last time ore even better. All the best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Mar 13, 2018
Pros: Eclectic lobby and nice rooms
Cons: For early morning flights no breakfast was available... should do a bagged breakfast and coffee for those who have to leave early!
about a 15 minute drive to the airport early on a Sunday morning with no traffic. Nice mall across the street with some shopping, restaurants and a movie theater. We enjoyed the luxury seating in the theatre and found an English movie to watch on a Saturday afternoon. Quite enjoyed our stay. Ate dinner at the Mexican restaurant in the mall. Wonderful design with open to the air...
Comment from Hotel Management
Mar 26, 2018 by Salvador Soto, Guest Service., Hotel Management
Dear Guest, Thank you for taking the time to share your notes with us so we can continue to improve our service. Here in Aloft , we belive that every coment is necesary to be the best hotel in San Jose City. For the early departures we offer a Breakfast Box to go with a extra cost of $ 5, you just need to make the arrangement in your resrvation, We hope the next visit be has good has the last time ore even better.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2018
The staff was extremely nice; you can also walk to the nearby mall
Comment from Hotel Management
Mar 26, 2018 by Salvador Soto, Guest Service., Hotel Management
Dear Guest, Thank you for taking the time to share your notes with us so we can continue to improve our service. Here in Aloft , we belive that every coment is necesary to be the best hotel in san jose city. We hope the next visit be has good has the last time ore even better. All the best,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Great hotel! We had a great experience at Aloft. Friendly and helpful staff, our room was exactly as shown in pictures.
Comment from Hotel Management
Mar 3, 2018 by Pamela Villalobos , Hotel Management
Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! All the best, - Guest Service - t. 506 2205 3535