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Reviews of Hotel Luisiana

3.5 out of 5
Hotel Luisiana
100 west and 400 south from Cruz Roja, Uruca, San Jose

Reviews

8.4

Very Good

Rating 10 - Excellent. 506 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Patrick, Vista

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Terry

Traveled with partner
Liked: Staff & service, property conditions & facilities
The property is good for the purpose we use it for. Coming to the City from Guanacaste for various reasons for short stays.
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua, flat rock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. We amstay regularly, they ket my folks stay in the room with us till a late flight and made their last day here comfortable.
Stayed 1 night in Mar 2024
Response from ivan on Mar 11, 2024
thank you so much !

4/10 Poor

Adrian

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
La cama súper dura, el baño la ducha no funcionaba y en la mitad de la noche había muchísimo ruido de arriba.
Stayed 1 night in Feb 2024
Response from ivan on Feb 29, 2024
estimado adrian la disculpa del caso , la proxima vez puede avisar recepcion para cambiarla de habitacion y /o sopucionarle el problema

6/10 Okay

Arnold

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly. Facilities were very outdated and not well maintained. Price was affordable. We stayed here because nothing else in the area was available on a short notice.
Stayed 3 nights in Feb 2024
Response from ivan on Feb 28, 2024
thank arnold for the feedback , we check inmediatly your room !

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice and safe place to stay
Stayed 1 night in Feb 2024
Response from ivan on Feb 21, 2024
thank you !

10/10 Excellent

shelby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very friendly establishment. The staff was very helpful. The area was very close to the markets,restaurants.
Stayed 7 nights in Feb 2024
Response from ivan on Feb 21, 2024
thank you so much !

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pleasant place to stay. I was here for one evening and found it to be all I expected. The breakfast was good and hearty and staff were very sweet and patient with poor Spanish. There is a supermarket down hill and neighborhood feels safe quiet. Recommend.
Response from ivan on Feb 16, 2024
thank you so much !

4/10 Poor

Veronica

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy. Mold in the shower and shower curtains. Moulding around the doors was full of grime. Also the room (and other rooms in the vicinity as our friends were across from us) was located near the A/C system for the building, so although we had the A/C off during the night there was continuous noise w units turning on and off with loud metallic banging. When we asked to change rooms they claimed they had nothing to offer….
Response from ivan on Feb 16, 2024
we try our best veronica we offer you to swich the room but finally ws not possible , is the only room we have in this position in front of the street , the only one

10/10 Excellent

Joshua, flat rock

Stayed 1 night in Feb 2024

10/10 Excellent

Joshua, flat rock

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this spot. They take care of us everytime we are in the city. The staff is great and always helpful.
Stayed 1 night in Jan 2024
Response from ivan on Feb 1, 2024
thank you so much joshua

6/10 Okay

Fabrizio

Business traveler
Liked: Staff & service, property conditions & facilities
Room smells bad, like it has been smoked in and the moldy/smoke smell is just stuck in the walls or mattress. Really bad slept with windows open. Room 211, second time in this room and sheets were worn and not so fresh looking.
Stayed 1 night in Jan 2024
Response from ivan on Feb 1, 2024
we are so sorry , we check the room 211 inmediatly , next time please ask for another room at reception please !

2/10 Terrible

abdulreza, la

Disliked: Staff & service, amenities, property conditions & facilities
It is motel with basic room. Small windows. Four of the 6 lights in the room didnt work. No head board. Just sement wall to rest on. There is a deposite to enter the room. I was told their car for the aiport was $40 to $45 when the uber was only $10.
Stayed 1 night in Jan 2024
Response from ivan on Jan 29, 2024
dear guest we try our best , we offer to swich your room and you denied , we are so sorry

8/10 Good

Pierre, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Not fancy, but very friendly staff, good breakfast.
Stayed 2 nights in Jan 2024
Response from ivan on Jan 29, 2024
thank you so much !

10/10 Excellent

Ronald Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same nice hotel but different
Stayed 4 nights in Jan 2024
Response from ivan on Jan 29, 2024
thank you so much !

10/10 Excellent

Marc

Stayed 1 night in Jan 2024
Response from ivan on Jan 29, 2024
thank you so much !

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Response from ivan on Jan 29, 2024
thank you so much !

8/10 Good

MICHAEL

Liked: Cleanliness
Response from ivan on Jan 29, 2024
thank you so much !

10/10 Excellent

Kirua

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay went well
Stayed 2 nights in Dec 2023
Response from ivan on Jan 29, 2024
thank you so much !

10/10 Excellent

Joshua, flat rock

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ivan on Jan 29, 2024
thank you so much !

2/10 Terrible

Eduard

Stayed 1 night in Dec 2023
Response from ivan on Jan 29, 2024
thank you so much !

6/10 Okay

Dezso

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ivan on Jan 29, 2024
thank you so much !

2/10 Terrible

Larry

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the beds in the room the springs were broken and hitting the platform under it. The air conditioning wasn’t adjustable only one fan speed, toilet paper holder was broken. Cheap pillows, we have stayed at this property before several times and it’s showing decline. They are always working on the pool and always there’s construction. No noise limitations we had to take a handicap room that was off the pool and people talked in and conversation all night long. The only thing going for this place is the location in Santa Anna is pretty good. The staff also seem not to care anymore. I think that’s our last stay at hotel Louisiana although we’ve been going there for over 10 years.
Stayed 1 night in Dec 2023
Response from ivan on Dec 31, 2023
Larry 10 year with us an you feedback us in this way , without call me , or call some guy in reception, we worl hard every day for take care our guest , swich the room if is necesary or fix the problem , the only way is to ask when you are in !

10/10 Excellent

John, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ivan on Dec 31, 2023
thank you so much !

10/10 Excellent

Marise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ivan on Dec 31, 2023
thjank you @

2/10 Terrible

Christopher

Stayed 2 nights in Nov 2023
Response from ivan on Nov 13, 2023
we are so sorry christopher your reservation was a special price with no cancelacion o refund ! you check out 1 night befoure but with this special offer there is noi refund ! we are so sorry

10/10 Excellent

JORG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ivan on Nov 6, 2023
thank you so much !

10/10 Excellent

Marion

Stayed 1 night in Oct 2023
Response from ivan on Nov 6, 2023
thank you so much !

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Kind of noisy in the night, but then again, a lot of hotels are! Also, the hot water is very "iffy". Had to pay $11 per night for an extra car. All that said, I have gone there for many years, and plan on coming back for more. It is great for a budget-priced hotel, and everyone is super diligent and nice!
Stayed 3 nights in Oct 2023
Response from ivan on Oct 31, 2023
thank you so much !

10/10 Excellent

Melanie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often. Very friendly staff. Pet friendly.
Stayed 6 nights in Oct 2023
Response from ivan on Oct 26, 2023
thank you so much

4/10 Poor

Deborah, Gilroy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ivan on Nov 16, 2023
tratamos de hacer lo mejor que podemos deborah , lo sentimos muchos por su comentario , si nos puede decir algo mas nos ayudaria muchisimo

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and value price
Stayed 1 night in Oct 2023
Response from ivan on Oct 26, 2023
thank you so much

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Very unprofessional people dirty place.
Stayed 4 nights in Oct 2023
Response from ivan on Oct 20, 2023
Dear Jason, you cannot hit your dog, that is against our values and the laws of Costa Rica. The lady in the room next to you filed a complaint against you for animal abuse and we had to call the police to stop this abuse of the animal!

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 2 nights in Sep 2023
Response from ivan on Oct 9, 2023
thank you !

10/10 Excellent

Beth, Jacksonville Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people whonwork there are amazing! Everyone was friendly and helpful. Jenny was especially lovely in the restaurant.
Stayed 1 night in Sep 2023
Response from ivan on Sep 25, 2023
thank you so much beth !

4/10 Poor

Gregory

Stayed 1 night in Sep 2023
Response from ivan on Sep 17, 2023
hi gregory we are glad to know why ? you came back every time ! is easy ti comunicate with us and try to explain the next time

2/10 Terrible

Jose

Disliked: Amenities
I would not stay here. They have cameras in the smoke detectors.
Stayed 2 nights in Sep 2023
Response from ivan on Sep 10, 2023
we are so sorry but is a simple smoke detector ! if you have any dude please ask to manteinance to desarm it and check ! is a chipper smoke detector

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A family run hotel with friendly, professionsal, and very accomodating staff. I highly reccomend.
Stayed 1 night in Sep 2023
Response from ivan on Sep 4, 2023
thank you so much Larry ! we are exactly what you describe !

6/10 Okay

Donald

Traveled with family
Liked: Staff & service
Disliked: Amenities
Ok for the price but some little update should be done promptly
Stayed 1 night in Aug 2023
Response from Front desk manager on Aug 22, 2023
Dear Donald,Thanks for your comment and feedback. We hope you can visit us again soon, it will be a pleasure for us to provide you with our service.

8/10 Good

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s decent stay for a night
Stayed 1 night in Aug 2023
Response from Front desk manager on Aug 22, 2023
Dear Enrique, Thanks for your comment. We hope you can visit us again soon, it will be a pleasure for us to provide you with our service.

10/10 Excellent

Joshua, flat rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front desk manager on Aug 22, 2023
Dear Joshua,Thanks for your comment. We hope you can visit us again soon, it will be a pleasure for us to provide you with our service.

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I have been staying here for many years they remodeled, mini rooms, and at least in the room I stayed in was fantastic. The receptionist was extremely helpful and polite.
Stayed 1 night in Aug 2023
Response from ivan on Aug 3, 2023
thank you so much Tony , we are feel like your home

8/10 Good

John

Stayed 2 nights in Jul 2023
Response from Yency. Front desk manager. on Jul 25, 2023
Dear JohnThank you for your rating, we hope that you can come again, it will be a pleasure for us to provide our service.

10/10 Excellent

Joshua, flat rock

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is awesome. The rooms are clean and the pool is great. The price is good for short term stays.
Stayed 2 nights in Jul 2023
Response from Yency. Front desk manager. on Jul 18, 2023
Dear Joshua, We appreciate your preference, we hope you will visit us again soon, it will be a pleasure to provide you with our service.

10/10 Excellent

Joshua, flat rock

Stayed 1 night in Jul 2023
Response from Yency. Front desk manager. on Jul 25, 2023
Dear JohnThank you for your rating, we hope that you can come again, it will be a pleasure for us to provide our service.

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Yency. Front desk manager. on Jul 6, 2023
Dear Mike,We appreciate your rating, we hope you visit us again soon, it will be a pleasure for us to provide you our service.

10/10 Excellent

JORG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from ivan on Jul 3, 2023
thank you so much !

4/10 Poor

Damian

Stayed 1 night in Jun 2023
Response from Yency. Jefa de Recepción. on Jul 1, 2023
Estimado Damian, Para nosotros es sumamente que usted pueda disfrutar su estadía, en donde se le brinde un buen servicio. De acuerdo a su calificación, nos gustaría determinar cuáles serían los puntos que considera que debemos mejorar para poder brindarle una mejor experiencia. Nos disculpamos si hubo algo que no fuera de su agrado.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Double bed was hard as a rock book a king or queen
We have stayed here many times but this was not a good one. We checked in with lovely staff but they didn't show us where our room was so we had to go back to reception to find out where it was. We usually stay in rooms with queen or king beds but were trying to save a bit of money so got a room with a double bed. The bed was so hard that it hurt my back and I tossed and turned all night trying to get comfortable. Towels need upgrading as they were small and rough and 2 extra ones would have been nice. All was clean and check out was a breeeze. Moral of the story..if you stay here get a room with king or queen beds in the building attached to reception.
Stayed 1 night in Jun 2023
Response from Yency. Front desk manager. on Jun 28, 2023
Dear guest, upon check-in you are asked if you would like to be accompanied to your room, this in order to guide you.In case of choosing not to be accompanied, the key is provided. Was this process carried out upon admission? Since, if it had not been this way, we will make the necessary corrections so that it doesn't happen again.It is always important if you feel any kind of disagreement with your room, to contact reception to help you in the best way, this with the aim of having a pleasant night.We greatly appreciate your feedback, since it helps us improve, in the same way we hope that you can visit us soon.

10/10 Excellent

Duncan

Stayed 1 night in Jun 2023
Response from Yency. Front desk manager. on Jul 18, 2023
Dear Duncan. We appreciate your preference, we hope you will visit us again soon, it will be a pleasure to provide you with our service.