Ratings based on 2,569 Verified Reviews

4.2 out of 5
90% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Excelent Hotel in Santa Ana

Posted Oct 4, 2017
Great staff, great facilities! The rooms are clean and comfortable!
Comment from Hotel Management
Oct 9, 2017 by Ivan , Hotel Management
Thanks so much
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value

Posted Oct 3, 2017
Pros: Great value and good service
Big improvement from when I have stayed here in the past. The staff is much more helpful, polite and professional.
Comment from Hotel Management
Oct 9, 2017 by ivan, Hotel Management
thanks a lot !
3 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, skip the restaurant

Posted Sep 22, 2017
Pros: nice hotel, easy to find, short hop to the airport
Cons: restaraunt cleanliness, and staff have no clue about customer service/food safety.
first night we went for supper and waited 10 minutes while the staff were talking in the kitchen doorway, another staff had to whistle at him to get him to notice us. They served us, and then abandoned us in the dining room. We waited for someone to come back and offer drinks or dessert, but nothing. So after 1/2 hour waiting we went to the front counter ,and they had our dinner bill printed and sitting on the counter. So they had no intentions of serving us any further. Breakfast was provided with our room reservation so we went back for breakfast. We had to stand around for 5 minutes for someone to come and clear a table, only 6 tables and 2 were occupied, the rest had dirty dishes on them. The person clearing tables came and picked up the dishes, but didn't pick up or provide new/clean cutlery. That's pretty gross.
Comment from Hotel Management
Oct 3, 2017 by ivan, Hotel Management
dear guest , we are a low cost hotel , we try our best , but sometimes we have a lot of guest in the same time , we try to improve this , in the next step of the hotel with the new restaurant !
2 out of 5
by A verified traveler from Colorado

Find other options.

Posted Sep 20, 2017
They seem to be expanding but that translate to a bery noisy hotel. It was very unsettling. Location of is not great and some of the staff came across as arrogant instead of accomodating. Can't recommend. Sorry.
Comment from Hotel Management
Oct 3, 2017 by ivan, Hotel Management
alfonso we are so sorry , we try our best , sometimes we need to be more !
5 out of 5
Recommended
for Everyone
by A verified traveler from Doral FL

Nice hotel close to Multiplaza and good restaurant

Posted Sep 18, 2017
Pros: Spacious
Cons: spacious room and bathroom. But could put a curtain or glass door to separate shower from rest of the bathroom. All ok
Location: Near mall and restaurants
Nice Hotel, good location, good wifi, Hot coffe and tea all day
Comment from Hotel Management
Oct 3, 2017 by ivan, Hotel Management
thank you so much !
5 out of 5
Recommended
for Everyone
by A verified traveler

I love this hotel!

Posted Sep 18, 2017
Hotel Luisiana is always a good idea! Our favorite hotel in San José!
Comment from Hotel Management
Oct 3, 2017 by ivan, Hotel Management
thank you so much !
4 out of 5
Recommended
for Everyone
by A verified traveler from LA, CA

Nice and comfortable

Posted Sep 15, 2017
Nice staff, some nicer than others. Rooms are very clean
Comment from Hotel Management
Oct 9, 2017 by ivan, Hotel Management
thanks you so much !
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Perfect location in Santa Ana, Costa Rica

Posted Sep 13, 2017
Pros: Professional staff
Location: A supermarket is one block away. Escazu is a near city with nigh life.
Perfect location in Santa Ana, you will be able to do your business in the capital area staying in a beautiful hotel with 2 swimming pools and a choice of three different breakfasts.
Comment from Hotel Management
Oct 9, 2017 by ivan, Hotel Management
thanks you so much ! we apreciate
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Nice Hotel and affordable

Posted Sep 13, 2017
The customer service was okay. The rooms were ok. I enjoyed staying there. The price was reasonable; however even though the bathrooms have a fan it still gets super wet and floors are very slippery. I would totally stay there again. I loved the fact that there is free coffee and tea 24 hours. Other hotels you have to pay for that.
Comment from Hotel Management
Oct 9, 2017 by ivan, Hotel Management
thanks so much ! we try our best for make your stay , the best vacation
5 out of 5
Recommended
for Everyone
by A verified traveler

No airport noise

Posted Sep 8, 2017
We bookends our CR trip with stays at Hotel Luisiana. We arrived in the evening and picked up our rental car. The navigation system had no trouble finding the hotel, although the roads ion that area were not clearly marked. The room was clean and comfortable. We returned to the hotel after a week. The staff was great about arranging a pickup from the rental car place since it wasn't open early enough for us to drop off our car prior to out early morning flight. They also arranged a ride to the airport the next morning. The staff was great in suggesting a visit to Zoo Ave so we could see the birds we missed in the wild. The restaurant was good too.
Comment from Hotel Management
Sep 9, 2017 by ivan, Hotel Management
thanks you so much