Ratings based on 1,907 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 13, 2018
The staff were so helpful and accommodating! We will stay here again!
Comment from Hotel Management
Jun 14, 2018 by ivan, Hotel Management
thank you!
3 out of 5
by A verified traveler from Nuevo Arenal

Posted Jun 13, 2018
We stay here a lot. This time I came alone and the room was great as usual, the staff great also. When the staff member turned the A/C on it rumbled and he said he would have someone come fix it. It told him to just do it after I leave because I don't like to use A/C anyway. He was very willing to take care of it. But the next morning when I went to shower, there was no hot water. I forgot to tell someone as I was leaving, but I know that happens from time to time, but it made for a very quick shower. But I will return in the future because I like this hotel.
Comment from Hotel Management
Jun 13, 2018 by ivan, Hotel Management
i rob , we fix the problem after 10 minute ! so sorry for that !
5 out of 5
by A verified traveler from Puerto Viejo

Posted Jun 11, 2018
We always stay here when we come to San Jose (we live in Costa Rica). The place is always clean, the staff is nice, the beds are comfortable. You cannot beat this price!!
Comment from Hotel Management
Jun 13, 2018 by ivan, Hotel Management
thank you so much !
5 out of 5
by A verified traveler

Posted Jun 10, 2018
Great rooms, very comfortable beds, cute details, great shower, blowdryer in bathroom as well. Great communication, emailed and got a quick response. Very friendly staff, pool and outside area was beautiful.
Comment from Hotel Management
Jun 13, 2018 by ivan, Hotel Management
thank you so much !
4 out of 5
by A verified traveler

Posted Jun 10, 2018
Comment from Hotel Management
Jun 10, 2018 by ivan, Hotel Management
thank you so much
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect stay

Posted Jun 9, 2018
Several time i choose this hotel for my trip in the capiral. Close to important place in west part of city. From here its so easy to take highway to oacific coast.thanks for another good stay.
Comment from Hotel Management
Jun 10, 2018 by ivan, Hotel Management
thank you so much
5 out of 5
by A verified traveler

Posted Jun 6, 2018
Comment from Hotel Management
Jun 7, 2018 by ivan, Hotel Management
thank you
2 out of 5
by A verified traveler

A Place to avoid

Posted May 30, 2018
My wife and I are travelling with two motorcycles, since last November and as much as possible, we like to plan ahead our movements to avoid spending unnecessary money. Unfortunately, we can't control weather and for safety, sometimes we need to change our plans. On our way to the hotel, we got heavy rain and we decided to stop for the night and proceed next morning. As soon we got to a place I called the hotel reception to change the arrival date (adding another day) and the staff was very inflexible and rude. They said that they only accept cancellation 72 hours prior to the arrival. I tried to explain our condition and they simply ignored. I've contacted management and the attitude has the same.
Comment from Hotel Management
Jun 3, 2018 by ivan, Hotel Management
dear guest you need to read well the rules and cancellation policy ! we try our best , but we can't cancel out of time when you buy at a special offer at 30$ so sorry !
2 out of 5
by A verified traveler

Posted May 29, 2018
We received an excellent check in service but then we were disappointed after one night of stay. They have not clean the room as every guest expect and the bed bedding is dusty and the towel are smells bad.
Comment from Hotel Management
Jun 1, 2018 by ivan, Hotel Management
we are so sorry we try our best our feedback in cleaning are the best in the area ! we try to improve after this feedback . please next time ask to recepction to see the problem for try to understand ! thanks
5 out of 5
by A verified traveler from playa samara

Posted May 28, 2018
nice place
Comment from Hotel Management
Jun 1, 2018 by ivan, Hotel Management
thank you so much !