Ratings based on 727 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Beautiful grounds and view - fabulous food!

Posted Sep 18, 2017
Was 20 min from airport but was quiet Oasis with a view of the city below. Pool was nice...staff fully bilingual ..............................................................................
Comment from Hotel Management
Sep 19, 2017 by Heiner, Hotel Management
Thank you for your feedback, we take it to heart. We are conveniently located 20 minutes from the airport and on the way to the pacific highway. Our staff will always be willing to make from you stay the most enjoyable possible.
3 out of 5
by A verified traveler from San Francisco

ok hotel to stay a night and that's it

Posted Sep 13, 2017
I liked the hotel but there the bed was not very comfortable. There is no iron in the room not hair dryer. There was no fan in the bathroom so after taking a shower it was ao wet and dangerous since floors were a bit slippery. Nice customer service. Staff was really nice. By the way it is NOT near the International airport San Jose.
Comment from Hotel Management
Sep 17, 2017 by Heiner, Hotel Management
Thank you for sharing your experience of your stay, we are sorry that you were not utterly satisfied with your stay, you can ask the front desk for anything your need from your room´s telephone dialing #9, we have fans, irons and hair dryer to provide to your room. We are conveniently located near the airport and on the highway to the pacific, depends on the time, rush hour can make the trip last longer but we are still affordable from the airport.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH, USA

One Word Will Do It - 'Perfect'

Posted Sep 12, 2017
Pros: Authenticity, cordiality, size, beauty. I enjoyed breakfasts and dinners on the terrace very much. The menu is limited but I'm happy with that.
Cons: Hotel Posada Canal Grande lies just outside the pick-up limits for some of the tour companies. I used Uber to go to Studio Hotel for pick-up. Easy.
Location: There is a lovely Italian restaurant just down at the bottom of the hill (easy walk). Otherwise, just enjoy the peace and quiet of the hotel.
I know we all have different ideas of 'perfect', but for me Hotel Posada Canal Grande was just that - perfect. Small, authentic to Costa Rica, very comfortable in every way but not luxurious, in a beautiful secluded setting in a neighborhood, and above all the people who work there are wonderful. They are companionable and helpful without being intrusive. As a woman traveling alone who doesn't speak Spanish, I felt at all times that I could turn to them for any help I needed and they always obliged in a very nice way. Be sure to have the Uber app on your phone. It is the best way and an easy way to get around from the hotel. Helpful hint: some of the drivers waited at the gatehouse while I looked for them at the lobby, so I suggest just walking down to the gatehouse for your pick-up.
Comment from Hotel Management
Sep 17, 2017 by Heiner, Hotel Management
We are more than glad that you were very happy with your stay, we will always go out of our way to make your stay the most enjoyable possible. The Italian restaurant is separate from the hotel though. The hotel´s restaurant offers an ideal menu, always with vegetarian and gluten free options; it is made to satisfy everyone without the hustle and confusion of a large menu. Thank you for sharing your great experiences and tips to this enormous community of travelers.
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Beautiful Hotel

Posted Sep 3, 2017
The hotel is located in a beautiful spot. The staff was great and very helpful!! We had a great stay, the food was great!
Comment from Hotel Management
Sep 10, 2017 by Heiner, Hotel Management
we are more tan glad that you loved yous stay, as always our staff will make from your stay the most enjoyable possible, thnka you sharing the beautiful picture with us and we look forward to a future stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Aug 30, 2017
During my stay, I tried the hotel´s restaurant and the Italian restaurant that is apart from the hotel, because I am an Italian foody enthusiast, this Italian restaurant rather expensive and lack of authentic. I rather eat at the hotel´s restaurant, the food is great and the service convenient and all you need at the same place, the atmosphere and the friendly staff really make you stay and enjoy the place without the hustle of going out to eat. We highly recommend staying here and trying their fresh best mohitos ever.
Comment from Hotel Management
Aug 31, 2017 by Heiner, Hotel Management
Thank you for staying with us, we are more than glad that you stay was of your satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel and complimentary best mohito ever

Posted Aug 30, 2017
The hotel is fantastic, great food at the hotel´s restaurant is fresh, simple and satisfying, the give you a complimentary drink of choice either alcoholic r not alcoholic and a free appetizer after you just place your order, really a good practice only great restaurant do. The staff is friendly and helpful; they help you arranging any transportation or tour activity with pick up at the hotel. I feel very happy with my stay and thinking to come back soon.
Comment from Hotel Management
Aug 31, 2017 by Heiner, Hotel Management
Thank you for sharing your great experience with this enormous community of travelers while staying with us, we hope that your great experience encourage more travelers who look forward to a pleasant stay to come and enjoy like you did.
3 out of 5
Recommended
for Couples
by A verified traveler

Decent place, nothing fancy

Posted Jul 11, 2017
Pros: price
Cons: Beds, bathroom
If you need an inexpensive spot in Santa Ana, then this is a good option. Place is a little tricky to find so make sure you get good directions. Room is a little run down, beds were old and creaky, bathroom needed updates. No A/C and it gets a little stuffy because there are only small windows that open. But for the price, it's enough.
Comment from Hotel Management
Jul 19, 2017 by Heiner, Hotel Management
Thank you for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

The best base hotel in Costa Rica

Posted Jul 2, 2017
This is one of the best hotels I have stayed, nice, quiet and attentive staff. The Italian restaurant at the hotel entrance is a bit disappointing, expensive and not very good balance between price and quality. Later I found out that Venezuelans whom bought the franchise recently run it. In the other hand, the hotel´s restaurant is better, nice environment, quality foods, fresh and delicious, just what you need for a convenient and relaxing stay. I definitely recommend staying here and trying their marvelous restaurant.
Comment from Hotel Management
Jul 4, 2017 by Heiner, Hotel Management
Thank you for sharing your great experience with this enormous community of travelers while staying with us, we hope that your great experience encourage more travelers who look forward to a pleasant stay to come and enjoy like you did.
5 out of 5
Recommended
for Everyone
by A verified traveler from Va

Great atmosphere, better staff

Posted Jun 25, 2017
I stayed at this hotel for 3 days. This is a top notch hotel. The staff is among the best you will come across. They are very helpful. The staff us also very knowledgeable about the area and any activities you want to do. They have a delicious menu. Very clean rooms. Best hotel stay I have had in my years of travel. I'd like to thank Gabriel, Elizabeth, and Heiner for everything. Top notch place to stay. Highly recommended
Comment from Hotel Management
Jun 26, 2017 by Heiner, Hotel Management
We are more than glad that you stay was memorable, like always our staff will go out of their way to make your stay the most enjoyable possible. We serve fresh, local and organic meals that you can enjoy at the hotel restaurant. We look forward to a future stay.
5 out of 5
by A verified traveler

Posted Jun 12, 2017 on Hotels
I am so lucky to have stayed at this hotel. the staff was beyond amazing. the acts of selfless kindness surpassed my greatest expectations. The front staff lady has a true heart of gold!
Comment from Hotel Management
Jun 19, 2017
Thank you for sharing your great experience with this enormous community of travelers while staying with us, we hope that your great experience encourage more travelers who look forward to a pleasant stay to come and enjoy like you did.