Ratings based on 182 Verified Reviews

4.5 out of 5
86% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Nice hotel, poor design

Posted Apr 13, 2018
The hotel is fairly new and has beautiful layouts and gardens. The rooms are clean and neat, out main concern was that our room was located in the bottom floor, so it was very noisy do to people walking and moving in the room on top of ours. This is very unpleasant, because we were woken up at 4:00 am, as people upstairs were getting ready to leave! So unfortunately there was so much noise from the upstairs room, that we did not sleep very well.
Comment from Hotel Management
Apr 13, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear Roberto, We are very sorry for the inconveniences caused by this situation. We greatly appreciate your comment, as it will be taken into account for your next visits and so you can have a better rest, as we are used to offer at Hotel Villa Los Candiles. We offer our sincere apologies and we hope to see you soon again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2018
Pros: fairly close to rental return and airport
Cons: kitchen was poorly equipped.
Location: Fairly close to car return and airport
Although appeared clean did note ants inside. Pool is small might of used but no lights around it for evening swim.
Comment from Hotel Management
Mar 18, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for your comment and your stay at Villa Los Candiles hotel. The comments of our guests are very important to us. We hope to see you soon again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

The Place to stay

Posted Mar 1, 2018
Stayed 2 nights at the beginning of our trip. Very modern and classy. Great breakfast included. Dinner also great and reasonably priced. Susanna at the front was wonderful in helping us out. Wish they offered shuttle service from the airport. Taxi was $20 .
Comment from Hotel Management
Mar 1, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear guest, We are very glad for your feedback. Thank you for your stay at Hotel Villa Los Candiles. We love to know you liked the hotel and the restaurant. See you again soon! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from anchorage, ak, usa

Beautiful Oasis

Posted Feb 20, 2018
A beautiful experience to get out of SanJose! The room was beautifully furnished and nicely appointed. New tile work gave the bathroom a spacious walk in shower with glass separation. The staff were friendly, helpful, knowledgable and habla anglais bueno! a little distant from the airport, but definitely a better neighborhood! Just a short safe walk (even after dark) to most conveniences! :)
Comment from Hotel Management
Feb 22, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear Jamie, We are very glad for your comment. It was a pleasure for our staff to serve you. We are happy to know you liked the room and the neighborhood. We hope to see you again soon! Best wishes,
5 out of 5
by A verified traveler

Relaxing stay

Posted Jan 23, 2018
great location quiet neighborhood close to shopping and restaurants
Comment from Hotel Management
Jan 24, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for your review. We love to know that you enjoy your stay here. See you soon again! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

My second time there, I really enjoyed

Posted Jan 18, 2018
That was my second time as a guest in Hotel Villa Los Candiles. The staff is very friendly, the neighborhood is very nice and quiet. There are good restaurants near the hotel (5'10 minutes driving car). Good breakfast, calm place. I really enjoyed.
Comment from Hotel Management
Jan 19, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear Alexis, Thank you for your review. Our neighborhood is really quiet, ideal for take a good rest and is close to many restaurants in Santa Ana. We love to know that you had a good time at Hotel Villa Los Candiles. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from London, Ontario

Nice and Friendly

Posted Jan 14, 2018
Pros: No fridge in room
Location: close to downtown area - shopping, restaurants.
Suzanna was very pleasant when we arrived making the check in very comfortable. Like our room and bathroom - both clean. Other staff also friendly and helpful. It was hard to find this location, but just asked and they give directions which made it easy to find than.
Comment from Hotel Management
Jan 17, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear Nancy and Mike, Thank you for sharing your experience at Hotel Villa Los Candiles. It is a pleasure for us to serve you and we love to know that you enjoyed your stay here. We hope to see you again soon! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Caracas, Venezuela

Nice hotel that looks more like a condominnium.

Posted Dec 30, 2017
Pros: I liked the way it felt, not like your tipical square box hotel, but like a condo well taken care of.
Cons: My room didn't have a small fridge or a coffee maker. I believe the bigger rooms do have it. That it always a plus.
Location: Located in a residencial area, it is not close to shopping malls or attractions. There are buses to move around but a rented car is a better option
Loved the place, the rooms are very comfortable and clean, and the bathroom is spacious with a great shower. Having breakfast is a wonderful experience, with Martha taking care of your choice of eggs in a very polite and friendliness way. Really a nice way to start your day with various options of fruits, yogurt, cereals, breads, gallo pinto and enyucadas or mini empanadas, the richest coffee, natural juices and a big selection of teas.
Comment from Hotel Management
Jan 4, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear Carmen, Thank you so much for your feedback! We love knowing you enjoyed your stay here. Martha enjoys preparing delicious breakfasts for our guests and we like to have the best food to give at breakfast time. See you soon! Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2017
Great off the beaten path hotel room n quiet neighborhood. Front desk staff needs a little improvement, but everybody else was super helpful.
Comment from Hotel Management
Dec 28, 2017 by Guiselle, Hotel Management
Gracias por su comentario. Lo tomaremos en cuenta para hacer mejoras en nuestro equipo. Esperamos que vuelvan
4 out of 5
Recommended
for Everyone
by A verified traveler from washington dc

Good clean hotel close to airport.

Posted Dec 16, 2017
Fairly quiet, especially for a Friday night in town. Very clean. Staff extremely helpful.
Comment from Hotel Management
Dec 16, 2017 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for your feedback. We enjoy being able to serve you! We hope to see you again soon. Best Regards,