Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Staff awesome

Posted Apr 17, 2016
Staff was great booking my tours and arranging transpiration. Hotel was far from restaurants , etc . No gym and pool not in good location . No ice machines . Lighting very poor at night and entry to rooms doors open 24/7
Comment from Hotel Management
May 10, 2016 by General Management, Hotel Management
Hello Diane, We appreciate your comment and will take all of these suggestions into careful consideration. We are glad to know our staff was helpful during your trip. Best, Hotel Villa Los Candiles
4 out of 5
by A verified traveler

Nice quiet hotel

Posted Apr 13, 2016
Pros: Clean, quiet, tastefully decorated, and accepts small dogs
Location: Santa Ana where its located is a middle class area with single family homes, and condos. Shopping for food and other things is nearby but need a car.
I would recommend this hotel to all my friends that value a nice quiet small hotel that accepts small dogs. They have a beautiful breakfast area where you can sit inside or out.
Comment from Hotel Management
May 10, 2016 by General Management, Hotel Management
Thank you for your comment. We are glad to have pets who visit us every year and thank their owners for bringing them along. Thank you for staying with us. We are happy to hear you enjoyed your stay.
5 out of 5
by Virginia

Posted Apr 4, 2016 on Hotels
Comment from Hotel Management
May 12, 2016 by Gerencia, Hotel Management
Thank you for your review.
5 out of 5
by Stephen from Carrboro, NC

Great Find in Santa Ana

Posted Apr 1, 2016 on Hotels
The woman who cooks breakfast every morning is reason enough to stay there. She speaks no English but communicates in so many ways. Great gallo pinto, cakes, fruit and she makes great huevos! The front desk couldn't have been more helpful and greeted us warmly for the three days we were there.
Comment from Hotel Management
May 13, 2016 by Gerencia, Hotel Management
Stephen, We appreciate your feedback. Our staff enjoys helping our clients and loves to provide great customer service. We are glad you enjoyed our hotel, breakfast and personnel.
5 out of 5
by A verified traveler

Posted Mar 30, 2016
Clean, big comfortable room. Great stuff. Location is very good if you have a car A lot of restaurants in a few minutes drive as well as big super market
Comment from Hotel Management
May 10, 2016 by General Management, Hotel Management
Hello Rony, Thank you for your comment. We are glad you enjoyed our rooms and found our location convenient. We hope to see you back again soon.
4 out of 5
by A verified traveler from Arlington, VA

Nice hotel in quit, safe area of Santa Ana.

Posted Mar 22, 2016
Pros: The staff was excellent and very helpful. Marta goes out of her way to ensure that you have a good breakfast.
Cons: The pool and better soundproofing of the rooms.
Location: The area is very quit and relaxing. The air is cleaner and the surroundings are greener than downtown.
I enjoyed that the area was quit, but within walking distance to markets and restaurants.
Comment from Hotel Management
May 12, 2016 by Management, Hotel Management
Randy, Thank you for your comments and suggestions. We will work to improve the environments as you explained. We are glad to hear that you enjoyed the area and our personnel.
5 out of 5
by Nicole from Roma

Comfort e natura in perfetta armonia

Posted Mar 21, 2016 on Hotels
Siamo arrivati di notte a Los Candiles è appena scesi dal taxi già ci siamo resi conto della pace che regnava in quel luogo (pur essendo nella periferia della capitale) e di quanto fosse rigoglioo e piacevole il contesto naturalistico in cui era immerso. L'albergo è silenzioso e molto curato sia all'esterno sia all'interno delle camere che sono equipaggiate di tutti i comfort: aria condizionata, TV, acqua calda.ecc ecc Particolarmente bello il bagno privato della matrimoniale che ci è stata assegnata pur non essendo una superior
Comment from Hotel Management
May 12, 2016 by Gerencia, Hotel Management
Thank you for taking the time to review our hotel.
3 out of 5
by A verified traveler

Primera vez y última...

Posted Mar 4, 2016 on Hotels
Servicio de room service con precio exagerado para la comida promedio solicitada. Francamente me sentí estafada.
Comment from Hotel Management
Jul 7, 2016 by Gerencia, Hotel Management
Lamentamos que su estadía no haya sido agradable y que el servicio de restaurante no fuera de su agrado. Gracias por sus comentarios.
4 out of 5
by Neringa from Copenhagen

Modern hotel fairly close to the airport

Posted Mar 1, 2016 on Hotels
Clean, modern hotel with delicious breakfast. The air condition was a little loud and slightly bothered during the night.
Comment from Hotel Management
May 12, 2016 by Gerencia, Hotel Management
Neringa, Thank you for taking the time to comment about our hotel. We are glad to hear you enjoyed our breakfast and apologize for the inconvenient our AC caused. We will definetly check our AC in order to resolve this issue.
3 out of 5
by A verified traveler from Utrecht

Het hotel ligt niet waar expedia het aangeeft.

Posted Feb 26, 2016
Pros: Niets !
Cons: Expedia moet de ligging goed aabgeven. Nl. 15 km verderop. Daar wil je niet zijn. We waren zeer teleurgesteld en ik ga mij geld terugvragen.
Location: Locatie is niks. San Jose is een heel eind ervandaan. Zou niet weten wat je daar moet zoeken.
Kaart van Expedia klopt totaal niet. Het zou ergens bij calle 4 in san jose zijn, maar lag ver buiten de stad. We dachten dat de taxichauffeur ons belazerde. Maar het bleek een fout van Expedia te zijn. Zonteleurstellend dat ik nooit meer via Expedia boek.