Ratings based on 156 Verified Reviews

4.4 out of 5
87% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice facilities, staff not engaged

Posted Oct 13, 2017
This is a fairly new hotel but already seen better days. Facilities are nice and well appointed, rooms are comfortable. Food at the restaurant was good. Half the staff doesn't seem to understand why they are there or have received any training on customer service. Hope they improve on the service side as they can become a good option.
Comment from Hotel Management
Oct 13, 2017 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for taking the time to review our hotel, We are sorry for the inconveniences yoy had and will take all of these suggestions into careful consideration. Best Regards,
3 out of 5
by A verified traveler from Panama

The room whasn't y good shape

Posted Aug 23, 2017
The furniture needs to be repair, the linen didn't smell good, they didn't replace the sampoo.
Comment from Hotel Management
Aug 26, 2017 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for your feedback. We are sorry for the inconveniences you had, your opinion is very important to our improvement and we will take into consideration your suggestions. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2017
Awesome little hotel in Santa Ana about a 20 minute drive into downtown San Jose! Such a cute and safe neighbourhood, very clean, and very friendly staff. Delicious and convenient breakfasts in the morning, beautiful grounds, and convenient plunge pool. However, it is not that close to anything so it is useful if you have a car while staying here. There is a grocery store (Walmart affiliate) a little walk away and some nice restaurants, but for cheaper dining you need to drive out.
Comment from Hotel Management
Jul 30, 2017 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for sharing your experience of your recent stay at Hotel Villa Los Candiles. We are glad that you enjoyed the time spent with us including our staff and breakfast. We hope to see you back again soon! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from costa rica

Great service, great value

Posted Jun 23, 2017
Pros: Everything
I have stayed here in the past and it was very good but now it is excellent. I had the salmon for dinner and it was perfectly done with just the right amount of spice. Sides were also very good. Not the typical. Sangria was just the right amount of sweet. Marta in the morning made the breakfast with love. Service all around was fantastic.
Comment from Hotel Management
Jun 27, 2017 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for your comments. We are happy to know that you enjoyed your stay in our hotel and the food in the restaurant. We hope to see you again soon! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

A Jewel in Santa Ana!

Posted May 12, 2017
Great little boutique hotel realistically 30 minutes from SJO with moderate traffic. Rooms are extremely clean and modern! Staff is extremely (Celeste) professional! Breakfast is typical, but the lovely lady (Martha) preparing breakfast is beyond typical and very sweet...not to mention that she is a great short order chef! One of the few places that will actually remind you of your Expedia VIP welcome gift if you fail to remember. Yes a minor thing, but I think it speaks to the quality of the staff. I normally stay at the Courtyard (Alajuela) or Marriott (Belen) on my last night in Costa Rica, but I think I just found my new "go to" regardless of the slightly longer travel time. And the price is right! Give Hotel Villa Los Candiles a try!
Comment from Hotel Management
Jun 1, 2017 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for sharing your experience in our hotel. We are glad to know that you enjoiyed your stay here and the breakfast. Our staff enjoys helping our clients and likes to provide great costumer service. We hope to see you again soon! Best Regards,
5 out of 5
by Stephen

Great boutique hotel

Posted May 11, 2017 on Hotels
This place was awesome, great staff who was very helpful. The breakfast was fantastic, omelette and fresh fruit and pancakes. Very close to city center with lots of restaurants and also Price-smart. Would highly recommend this hotel and the price is right. The surroundings were very peaceful and quite.
Comment from Hotel Management
Jun 1, 2017 by Gerencia, Hotel Management
Dear Mr. Stephen, Than you for your comments, and we are very glad to know that you rally enjoyed your stay in our hotel, including our staff and the breakfast. We hope to see you again soon! Best Regards,
5 out of 5
by Sean

"I'll be back"

Posted May 3, 2017 on Hotels
The staff was extremely warm and welcoming. The area was a little remote but not necessarily isolated, made for a quiet neighborhood, and with this I was happy. The woman who was in charge of the kitchen was so kind and sweet and wanted to do nothing less then feed us lol. The rooms were really well kept and updated, felt like true luxury. I will definitely go back. The only concern I had was parking, but it was not an issue at all during my stay.
Comment from Hotel Management
Jun 1, 2017 by Gerencia, Hotel Management
Dear Mr Sean, Thank you for sharing the experience of your stay with us. We are very happy to know that you enjoyed the time in the hotel and the breakfast. We would like to comment that we have security and cams all the time in our place, you don't need to worry. We hope to see you again soon. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice area close to Hwy 27 toll road

Posted Apr 27, 2017 on Orbitz
Cons: Have printed instructions/map to airport.
Very clean, comfortable bedding, good buffet. No I don't want to add more to my review. You should be thankful that I am writing a review so get off my back ORBITZ don't tell me that I need to write more to my review or I simply will delet and not write a review for you.
Comment from Hotel Management
Jun 1, 2017 by Hotel Villa Los Candiles, Hotel Management
Dear Mr. Dave, Thank you for taking the time to review our hotel. We are very happy to know that you enjoyed the time in our hotel. We hope to see you again soon. Best Regards,
3 out of 5
by A verified traveler from Canada

dissappointed

Posted Apr 26, 2017
Pros: breakfast
Cons: be specific in what is being offered...if free beverages, identify it is just juice and water.....
Location: we had the worst room in the complex, outside our patio door was a brick wall, no balcony or patio furnature, right on the road as well as a barking d
unfortunately, we were mislead by Expedia on our accommadations. The manager was very unprofessional during the process. We also had a terrible view, were right on the road as well as beside a barking dog. Food in the restaurant was very expensive. On a positive note, expedia advertised breakfast available from 0530AM but when we arrived they said they didn't open until 0600 AM for breakfast but did accommadate us for our early flight.
Comment from Hotel Management
Jun 1, 2017 by Hotel Villa Los Candiles, Hotel Management
Dear, Thank you for your feedback. We are very sorry for the inconveniences and We will take all of these suggestions into careful consideration. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Honduras

Great Location

Posted Mar 27, 2017
Pros: Clean, comfy rooms and great breakfast!
Cons: WIFI poor connection in my room.
Location: Near shopping malls and restaurants.
Nice and cozy hotel, friendly staff the hotel is located near Multiplaza and Lindora shopping areas. Great restaurants nearby. It's close to get to the airport 20 min. with no traffic.
Comment from Hotel Management
Jun 1, 2017 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for your comments. We are happy to know that you enjoyed your stay in our hotel. We hope to see you again soon! Best regards,