No longer "home away from home" - TOO BAD!
Posted Jul 3, 2016 on Hotels
I've previously written rave review for this hotel. About a year ago they began an addition. We haven't been back until yesterday. The hotel is just not the same. We stayed in the "old" wing which has not been refurbished. The room is fine, but the landscape is awful. What used to be a nice ground-covered back yard is now covered with dirt, as the trees have grown up and the grass can't grow. Now, in rainy season, the area is total mud!
The staff has changed almost completely. There is now a $200 deposit for dogs and you can't even smoke "OUTSIDE" on the hotel grounds or face a $250 fine. The once friendly breakfast is an extra charge - and nothing like it used to be. The attitude of the staff is dismissive and disinterested.
There were ants in the living room and bathroom. But when I politely mentioned that they needed to do something about the grass and the ants I was scolded for smoking OUTSIDE! I was never TOLD this - but asked to sign a form that I simply didn't read which stated as such. A new rule along with the rest.
This is no longer a place I would stay. I do not recommend it to people who were there previous to 2016. It's okay for newbies, I guess.
Comment from Hotel Management
Jul 7, 2016 by Gerencia, Hotel Management
Hello Mr. Arthur,
We are sorry to hear you stay was not enjoyable. We have been working in improving our installations for our guests and do hope these new areas help to improve the services that we offer. Please consult our Expedia Policies where we include details regarding deposits and cancellation policies.
Our staff at Hotel Villa Los Candiles