Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Ronny

Posted Aug 16, 2016 on Hotels
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thank you for choosing Hotel Villa Los Candiles.
5 out of 5
by Nicole

Posted Aug 6, 2016 on Hotels
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thank you for your review
5 out of 5
by Adrian from Escazu

Excelente !!!

Posted Jul 26, 2016 on Hotels
Excelentes instalaciones y sobre todo el resto del personal, muy bien ubicado
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Muchas gracias por su comentario. Nos complace saber que disfrute de nuestras instalaciones durante su estadía con nosotros.
3 out of 5
by Arthur from Costa Rica

No longer "home away from home" - TOO BAD!

Posted Jul 3, 2016 on Hotels
I've previously written rave review for this hotel. About a year ago they began an addition. We haven't been back until yesterday. The hotel is just not the same. We stayed in the "old" wing which has not been refurbished. The room is fine, but the landscape is awful. What used to be a nice ground-covered back yard is now covered with dirt, as the trees have grown up and the grass can't grow. Now, in rainy season, the area is total mud! The staff has changed almost completely. There is now a $200 deposit for dogs and you can't even smoke "OUTSIDE" on the hotel grounds or face a $250 fine. The once friendly breakfast is an extra charge - and nothing like it used to be. The attitude of the staff is dismissive and disinterested. There were ants in the living room and bathroom. But when I politely mentioned that they needed to do something about the grass and the ants I was scolded for smoking OUTSIDE! I was never TOLD this - but asked to sign a form that I simply didn't read which stated as such. A new rule along with the rest. This is no longer a place I would stay. I do not recommend it to people who were there previous to 2016. It's okay for newbies, I guess.
Comment from Hotel Management
Jul 7, 2016 by Gerencia, Hotel Management
Hello Mr. Arthur, We are sorry to hear you stay was not enjoyable. We have been working in improving our installations for our guests and do hope these new areas help to improve the services that we offer. Please consult our Expedia Policies where we include details regarding deposits and cancellation policies. Best, Our staff at Hotel Villa Los Candiles
5 out of 5
by Nadia Elabdi from Frederiksberg

Meget komfortabelt hotel

Posted Jun 10, 2016 on Hotels
Vi overnattet to dage på dette hotel. Personalet var meget venlige og hjælpsomme. Værelset var helt rent og nyt. Morgenmaden var en lille buffe, hvor man får: lidt forskelligt frugt, sandkage, toast med syltetøj, yoghurt med mysli og så kunne man få lavet æg efter behov (omelet, scrumble æg eller spejl æg). Vi synes, at dette hotel var godt til prisen. For at komme ind til byen, anbefalet de på hotellet, at man tog Über. Vi lejet en bil fra hotellet af.
4 out of 5
by audrey from Lyon

Good place - quiet - great breakfast

Posted Jun 8, 2016 on Hotels
We stayed just one night, just a night step during our road trip. Hotel is nice, employees very nice, breakfast is great. Room was clean and bathroom big enough. Prices are raisonable. A good place for this step.
Comment from Hotel Management
Jul 7, 2016 by Gerencia, Hotel Management
Hello Ms. Audrey, Thank you for taking the time to review our hotel. We are glad you enjoyed the time spent with us including our staff and breakfast. We hope to see you back again soon. Best,
4 out of 5
by Aldo

Posted Jun 7, 2016 on Hotels
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thank you
5 out of 5
by A verified traveler

閑静な住宅街にあるリゾート風ホテル

Posted Jun 5, 2016 on Hotels
非常にのんびりとリラックスできました。UWCコスタリカ校にも近く、便利でした。
3 out of 5
by Jessie

Posted Apr 29, 2016 on Hotels
Comment from Hotel Management
Jun 3, 2016 by Gerencia, Hotel Management
Thank you for taking the time to review our hotel.
5 out of 5
by Fiona from Hout Bay

Posted Apr 28, 2016 on Hotels
Excellent hotel with wonderful breakfast.
Comment from Hotel Management
May 12, 2016 by Gerencia, Hotel Management
We appreciate your review Fiona and are glad to know you enjoyed your time with us and our breakfast.