Ratings based on 188 Verified Reviews

4.5 out of 5
87% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted May 14, 2018
Nice hotel close to everything. Good breakfast. Very clean. Planning on going back with the kids next time
Comment from Hotel Management
May 14, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear Heather, Thank you for you comment! We are glad to know you are planning to come back. We hope to see yoy soon again! Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice Hotel Clean and comfortable

Posted Apr 25, 2018
Pros: cleanness, professionalism, and location, closed to the airport
Cons: nothing
Location: 7 minutes to the mall
The hotel its located in a peaceful area , I only stayed for one night and I would stay again in the future the receptionist was very polite and professional. at the restaurant food was delicious and the area very clean , room was excellent and very comfortable. in general I would recommend this Hotel to everybody
Comment from Hotel Management
Apr 26, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for your review, we are really happy to know you enjoyed the stay at Hotel Villa Los Candiles. We hope to see you soon again! Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Nice hotel, poor design

Posted Apr 13, 2018
The hotel is fairly new and has beautiful layouts and gardens. The rooms are clean and neat, out main concern was that our room was located in the bottom floor, so it was very noisy do to people walking and moving in the room on top of ours. This is very unpleasant, because we were woken up at 4:00 am, as people upstairs were getting ready to leave! So unfortunately there was so much noise from the upstairs room, that we did not sleep very well.
Comment from Hotel Management
Apr 13, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear Roberto, We are very sorry for the inconveniences caused by this situation. We greatly appreciate your comment, as it will be taken into account for your next visits and so you can have a better rest, as we are used to offer at Hotel Villa Los Candiles. We offer our sincere apologies and we hope to see you soon again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2018
Pros: fairly close to rental return and airport
Cons: kitchen was poorly equipped.
Location: Fairly close to car return and airport
Although appeared clean did note ants inside. Pool is small might of used but no lights around it for evening swim.
Comment from Hotel Management
Mar 18, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for your comment and your stay at Villa Los Candiles hotel. The comments of our guests are very important to us. We hope to see you soon again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

The Place to stay

Posted Mar 1, 2018
Stayed 2 nights at the beginning of our trip. Very modern and classy. Great breakfast included. Dinner also great and reasonably priced. Susanna at the front was wonderful in helping us out. Wish they offered shuttle service from the airport. Taxi was $20 .
Comment from Hotel Management
Mar 1, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear guest, We are very glad for your feedback. Thank you for your stay at Hotel Villa Los Candiles. We love to know you liked the hotel and the restaurant. See you again soon! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from anchorage, ak, usa

Beautiful Oasis

Posted Feb 20, 2018
A beautiful experience to get out of SanJose! The room was beautifully furnished and nicely appointed. New tile work gave the bathroom a spacious walk in shower with glass separation. The staff were friendly, helpful, knowledgable and habla anglais bueno! a little distant from the airport, but definitely a better neighborhood! Just a short safe walk (even after dark) to most conveniences! :)
Comment from Hotel Management
Feb 22, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear Jamie, We are very glad for your comment. It was a pleasure for our staff to serve you. We are happy to know you liked the room and the neighborhood. We hope to see you again soon! Best wishes,
5 out of 5
by A verified traveler

Posted Feb 19, 2018 on Hotels
Comment from Hotel Management
Apr 11, 2018 by Hotel Villa Los Candiles, Hotel Management
Estimado Javier, Muchas gracias por su valoracion. Estamos muy contentos de saber que ha disfrutado su estadia. Igualmente esperamos verlo pronto de nuevo! Saludos cordiales,
4 out of 5
by A verified traveler

Wonderful staff.

Posted Feb 9, 2018 on Hotels
Wonderfully competent and helpful staff; thanks much Celeste and Gerado. An excellent breakfast. Nice grounds. In our room we couldn't get the lights hanging over the bed to work, but that was a minor problem.
Comment from Hotel Management
Feb 9, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear Edward, Thank you for your review. It was a pleasure for us to serve you. We love to know you enjoyed the time at Hotel Villa Los Candiles. We hope to see you soon again! Best Regards,
5 out of 5
by A verified traveler

Relaxing stay

Posted Jan 23, 2018
great location quiet neighborhood close to shopping and restaurants
Comment from Hotel Management
Jan 24, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear guest, Thank you for your review. We love to know that you enjoy your stay here. See you soon again! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

My second time there, I really enjoyed

Posted Jan 18, 2018
That was my second time as a guest in Hotel Villa Los Candiles. The staff is very friendly, the neighborhood is very nice and quiet. There are good restaurants near the hotel (5'10 minutes driving car). Good breakfast, calm place. I really enjoyed.
Comment from Hotel Management
Jan 19, 2018 by Hotel Villa Los Candiles, Hotel Management
Dear Alexis, Thank you for your review. Our neighborhood is really quiet, ideal for take a good rest and is close to many restaurants in Santa Ana. We love to know that you had a good time at Hotel Villa Los Candiles. Best Regards,