Ratings based on 674 Verified Reviews

3.3 out of 5
63% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Far Below Expectations

Posted May 22, 2017
Pros: location
Cons: everything: Price, cleanliness, comfort, breakfast
Location: UCSB nearby
I almost never write reviews unless something is spectacular or really poor. If this hotel cost under $100 per night I may not be writing this review. For a $170 per night this place was a complete miss. Generally dirty; uncomfortable bed, really thin walls (noisy). Free breakfast was advertised, but it was really only a coffee bar with granola bars and pre-wrapped muffins. Over-sold and under delivered bid time.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your visit was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We make every effort to be perfect, sometimes we fall short. We hope you will accept our apologies and consider giving us another chance to provide you with the type of stay you deserve. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 19, 2017
Good for the money. Close to the highway. Good for the couple nights
Comment from Hotel Management
May 19, 2017 by General Manager , Hotel Management
Mike, thanks for taking the time to share your feedback. We are glad to know our location was convenient for your needs and that you found us to be at a great value. It was a pleasure having you here at Extended Stay America - Santa Barbara - Calle Real, and we hope to be at your service again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy freeway access

Posted May 13, 2017
Right off freeway 101. Burger joint across the street. Keep windows shut if you don't want to hear the restaurant across the street.
Comment from Hotel Management
May 14, 2017 by General Manager , Hotel Management
Thank you for choosing Extended Stay America - Santa Barbara - Calle Real for your visit. We are pleased you had an overall nice experience and loved our location. We hope to welcome you back whenever your travels bring you back to the area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from sacramento ca

Nice place to stay

Posted May 12, 2017
They were great about refund when I had to cut my stay shot
Comment from Hotel Management
May 13, 2017 by General Manager, Hotel Management
Thanks for sharing your experience of Extended Stay America - Santa Barbara - Calle Real. We are so happy your stay with us was satisfactory and that you were impressed with our top-notch service. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Nice hotel near freeway

Posted May 5, 2017
I liked that it because it had a microwave and refrigerAtor.and a nice easy chair. The staff was very friendly and helpful. They gave me very good directions to where ever I wanted to go.
Comment from Hotel Management
May 6, 2017 by General Manager, Hotel Management
Suzanne, many thanks for taking the time to review your stay at Extended Stay America - Santa Barbara - Calle Real. We are so happy you were overwhelmed not only by our friendliness but also with your well-equipped room. We hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Convenient and quiet

Posted May 4, 2017
This is the second time I've stayed here. I love having a kitchen and the fact it is very quiet. Located only a block from the freeway.
Comment from Hotel Management
May 5, 2017 by General Manager, Hotel Management
Chad, thank you for being our guest once again at Extended Stay America - Santa Barbara - Calle Real. We are delighted to know you enjoyed your time with us and that our location worked well for your needs. We appreciate your patronage and look forward to seeing you again soon! Sincerely, General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Easter Saturday at Santa Barbara

Posted May 1, 2017
Pros: Location, spacious. Nice to be in a Hotel for the cost of a motel. Did feel a step up compared to other places we had stayed.
Location: In n out burger joint opposite. only a few mins from Santa Barbara beach, great for accessing pacific highway
Despite seeming to be fully booked, there was ample parking and very little noise. Good Air con, huge room including kitchen (crockery etc available for additional cost). Not far out of town and opposite a Burger Joint (convenient but no negative impact on our stay). Reception amazed at the price we paid - we'd booked 9 months in advance - definitely worth it as town v busy for Easter. Included grab & go breakfast (3 types of muffin, oatmeal and cereal bars, coffee tea and hot chocolate) Plenty available.
Comment from Hotel Management
May 4, 2017 by General Manager , Hotel Management
It was a pleasure to have you as our guest at Extended Stay America - Santa Barbara - Calle Real. We are glad to read you found us to be a good value and you enjoyed our service and facilities. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
1 out of 5
by A verified traveler from new jesrey

terrible

Posted Apr 27, 2017
I will never stay there again Couldn't wait to leave
Comment from Hotel Management
Apr 29, 2017 by General Manager, Hotel Management
It saddens us to see such feedback as we always want to provide our guests with an excellent stay. We apologize for any discomfort or inconvenience caused to you by our mistakes, and we hope we will have another occasion to welcome you back so we can exceed your expectations. Sincerely, General Manager
1 out of 5
by A verified traveler from central CA

Not a good place to stay

Posted Apr 24, 2017
The hotel is old and outdated. The room was dingy. The bathroom sink was clogged. There were no pots, pans, dishes, glasses or silverware. I can't believe I paid around $200 for this dump. And the wifi didn't work. I had to call the vendor to get online.
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
We regret your disappointment with our hotel and services. We are sorry to know you felt the cost of your stay was not in line with the value you received and for the condition of your room which led to your disappointment. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites, all at a great value, and your feedback has initiated additional training as we continually strive to improve. Please accept our apologies for the issues you experienced during your stay. We hope you will consider us again. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Jess wedding

Posted Apr 24, 2017
Pros: easy to get too
Cons: English speaking service please
Room was nice for us. The folks caring for the rooms did not have enough English to communicate with us about our needs.
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Erin, thank you for sharing your feedback about our hotel. We are pleased you liked your room, but we are sorry for the inconvenience you experienced with our housekeeping staff. We appreciate you choosing us and hope to have you as our guest again in the future. Sincerely, General Manager