Outdoor pool, pool umbrellas, sun loungers
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Reviews of Mar Monte Hotel, in The Unbound Collection by Hyatt

4 out of 5
Mar Monte Hotel, in The Unbound Collection by Hyatt
1111 East Cabrillo Boulevard, Santa Barbara, CA

Reviews

7.8

Good

Rating 10 - Excellent. 264 out of 602 reviews" "
Rating 8 - Good. 131 out of 602 reviews" "
Rating 6 - Okay. 110 out of 602 reviews" "
Rating 4 - Poor. 56 out of 602 reviews" "
Rating 2 - Terrible. 41 out of 602 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Diana, Watertown

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very outdated. Not a luxury hotel. The price is because it’s near the ocean
Stayed 3 nights in Apr 2024

10/10 Excellent

kjell

Stayed 5 nights in Apr 2024

10/10 Excellent

Emilio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great reception from the front desk to the amenities. I work at a Forbes property locally and you guys are doing a great job. Thank you
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for your terrific review on your recent stay, Emilio! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

4/10 Poor

Dorinda

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is way overpriced for what it is! The rooms are small and dark. Our window overlooked a roof (like pipes outside our windows!) The hallways are dark and dingy. The parking is way overpriced after overpaying for the hotel it felt like a kick in the shin.
Response from Property Management on Apr 16, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

4/10 Poor

Dorinda

Disliked: Cleanliness, amenities, property conditions & facilities
Across the street from the beach.
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Okay

Bernadette

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff great service
Stayed 3 nights in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not your typical sterile hotel. It has a fun rustic vibe. The staff was very friendly and eager to help. I really appreciated the on-site EV charging. The beach is directly across the street. If you’re not in the mood for sand, the pool area is a great place to hang with access to a bar and food. It’s surrounded by glass protection that holds out the wind and allows you to stare at a beautiful ocean view. It’s only a 10-min drive to State St!
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are happy our dedicated team took good care of you during your stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderfully peaceful stay right across from the beach. The valet guys were top notch and most helpful.
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

Alison

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location…old building but lots of charm. Bike rentals were our favorite.
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Elsa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking so expensive No one said they would charge for parking and resorts fee $160.00 more
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 16, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

6/10 Okay

Carolyn

Traveled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location great. What I didn't like was that both the phone and the coffee maker in my room did not work. I was on the third floor and you have to take two elevators to get there which would have been fine if I were alone but they knew I had a dog and that made it a little inconvenient.
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Andrea

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Hallways and rooms are tired, and have a general musty smell. Walls are incredibly thin and there lacks a sense of privacy since you can hear your neighbors and mechanical equipment.
Stayed 1 night in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for taking the time to review our hotel. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to welcome you back to our property in the future!

6/10 Okay

Judy, Redwood City

Traveled with partner
The rooms are very small with very little space to put clothes. The hotel could use some updating. No dressers with drawers. Great ocean view.
Stayed 3 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Paula

Stayed 2 nights in Mar 2024

10/10 Excellent

Cary, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Property Management on Apr 3, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Kalinka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with ocean view. Pretty tile in the bathroom. Large room. Cozy porch.
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

6/10 Okay

Fernando, San Pedro Sula

Stayed 2 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Jeannette

Stayed 3 nights in Mar 2024

2/10 Terrible

Chadwick, San Marcos

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

4/10 Poor

Mark

Disliked: Property conditions & facilities
The property is woefully dated and you can hear every movement in the floors above.
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Antoinette P

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our two night stay. Loved our Oceanview balcony room. Staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Ayesha

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Rex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, helpful , great stay..
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and will be returning to the Mar Monte Hotel. The staff was very friendly and helpful. Lauren was extremely pleasant and professional. The room was clean and very nice. Great quality for the price.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

8/10 Good

lori

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff really professional and friendly. Beds comfortable. Pool chairs old and terrible, no towels at pool. We had ocean view and street noise very loud until about 12:30am.
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Laura

Liked: Amenities
Clean, great location, affordable, and really nice staff. Will always stay when visiting.
Stayed 4 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Katrina, Fort Collins

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is great for hanging with the family and still seeing the ocean while it is too chilly to get in. The restaurant and bar was open and that is a nice feature.
Stayed 5 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Jonathan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Great location. Beautiful views. Older facility. If you want to be somewhere quiet this is not the location. Upstairs neighbor was up till 2 AM both nights. Could hear TV, walking and other noises as if they were in the same room. I talked to manager after the first night and they somewhat seemed familiar with this problem. Offered another room on the first floor but explained it would likely not resolve the issue. Said to call during the night to have them call the guest above us. Called that night at 2 AM and attendant did nothing. Checked out and explained we again had a rough night. They did apologize but did not offer anything to compensate for the issue. I totally expect this from a 2 star hotel. Just not from a 599 a night location.
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

BILLY

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay.
Stayed 4 nights in Mar 2024
Response from Property Management on Mar 25, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Mark

Stayed 3 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

8/10 Good

Marlene, Los Altos

Traveled with group
Liked: Staff & service, amenities
We had a problem with our room - but it was satisfactorily resolved. The staff was GREAT! We had drinks in the bar (all great) and had breakfast in their restaurant (food was ok - but nothing to write home about). The rooms looked dated - and not in a "good" way. The bathroom sinks had "tip toe" drains which mean you have to reach your hand in (or something) to push the drain open once the basin fills with water - YUCK! I expected more from the rooms but the property has a nice location - across the street from the beach - but further from the "action" than I would have liked. Also street parking in non-existent so valet at $42 per night is a must....overall a mixed bag.
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 12, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Able to walk across to the beach.
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 12, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Ahmed

Liked: Staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 3 nights in Feb 2024
Response from Property Management on Mar 12, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Jeanine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff 😄
Stayed 2 nights in Feb 2024
Response from Property Management on Mar 12, 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our excellent service. It would be an honor to welcome you back again in the future!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! Directly across from the beach as well as walking/biking paths for exercising and exploring. Mar Monte has cruiser bikes to use which make it easy to get around town if you don’t want to drive. Loved the coffee service every morning and the gym and hot tub and pool area. Valet crew was awesome as well as the entire staff. Room was adorable and comfortable with a nice patio facing the ocean. We will definitely go back!
Stayed 5 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

JILL

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the service, aesthetic of the hotel and the heated pool
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

6/10 Okay

Abigail

Stayed 1 night in Feb 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Christopher

Stayed 2 nights in Jan 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and lovely people.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Brett

Stayed 2 nights in Jan 2024
Response from Property Management on Mar 25, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Walt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.