First of all, this property is located at a stunning location. It takes your breath away as it has a beautiful backdrop of the Pacific Ocean. What made the “guest” hotel experience unique was the excellent staff at the Ritz-Carlton Bacara. Each and every employee, from the front desk, concierge, room service, housekeeping, bell men, valet, wait staff, cooks, bar tenders, phone staff, spa gift shop, spa front desk personnel, gift shops, hotel mini shuttle service, security (We did not actually see security, crew, but, that is the reason they did such an effective job.) and maintenance janitorial, and the landscaping crews, all contributed equally. And, I might add, that Human Resources (HR) is responsible for hiring a team of hotel staff/employees that all offer ultimate professionalism, well groomed, superior communication skills and an enthusiasm that is unparalleled. Not only do they collectively attend to each guests individual needs/wants, they are welcoming beyond measure. The secret to the success at the Ritz-Carlton Bacara is their unified “customer service.” Thank you, Bacara hotel staff.