Ratings based on 2,181 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
We checked in for one night for a game in tosn. Our room was much larger than expected and beautiful. The bed and sheets were very comfortable. The breakfast was delicious. I would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Very modern and clean suite.

Posted Sep 14, 2017
Wish I could have stayed longer. Great style and arrangement. Breakfast was excellent.
Comment from Hotel Management
Sep 16, 2017 by Guest Relations, Hotel Management
Thank you, Andy, for taking the time to leave a short but sweet review of our hotel! We really hope you can come visit soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
We had a nice 3 day stay, no issues. Everything was clean. I really wish the pillows were less fluffy but overall it was good.
Comment from Hotel Management
Sep 17, 2017 by Vanessa , Hotel Management
Thank you for your review. We are glad to hear you enjoyed your stay with us.
3 out of 5
by A verified traveler from tacoma, wa

Wireless is a mess.

Posted Sep 12, 2017
Stayed on 3rd floor for three days. Wireless is a mess. Can only use one device at a time and it's painfully slow. Had to call tech support for 45 minutes. Requested a call from Mgmt twice but went unanswered. There are better accommodations elsewhere.
Comment from Hotel Management
Sep 16, 2017 by Guest Relations, Hotel Management
Thank you, Jeff, for your honest review. Aside from the internet issues, we still hope you can stay with us during your next visit to the Silicon Valley. We do have a faster option for wireless internet for multiple devices for your next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from san jose ca

Posted Sep 11, 2017
Unhappy with deposit policy, no cash accepted since there was a problem with debit card even though room was already booked
Comment from Hotel Management
Sep 17, 2017 by Vanessa, Hotel Management
Sandra, thank you for staying at our hotel. We do require a $50 deposit per night for incidentals which has to be on a credit/debit card which is pretty standard in most hotels. We hope you had a good stay aside from that and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Sep 11, 2017
Everything was great. Clean quiet rooms. The breakfast really good. I will definitely stay here again!
Comment from Hotel Management
Sep 12, 2017 by Vanessa , Hotel Management
Thank you for staying at our hotel, I am glad to hear you enjoyed our breakfast buffet. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Visiting from San Diego. The hotel room was nice and clean. Breakfast was great. Great value hotel!
Comment from Hotel Management
Sep 12, 2017 by Vanessa , Hotel Management
Thank you for your review! It's great to hear you enjoyed your stay, we hope to have you as our guest again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Everett, WA

Need a place to sleep and eat breakfast

Posted Sep 8, 2017
Pros: Nice room and breakfast
Location: We stayed her so we could go to the Winchester Mystery house
We wanted to go to thew Winchester Mystery House and this was a hotel that was not too far away. We ended up in a very nice suite with 2 rooms at no extra cost. The breakfast buffet was really pretty good and had a nice selection.
Comment from Hotel Management
Sep 11, 2017 by Vanessa , Hotel Management
Roy, thanks for visiting our hotel we are glad to hear you enjoyed your stay. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very impressed

Posted Sep 8, 2017
Pros: Everything
This hotel has reaffirmed to me that good customer service still exists . The rooms were clean, modern , and cute. the hotel staff was very informative. The complimentary breakfast was delicious. Would definitely stay there again.
Comment from Hotel Management
Sep 11, 2017 by Vanessa, Hotel Management
Thank you very much for taking the time to leave a review for our hotel. We appreciate the compliments to our staff, our guests are very important to us and we are glad to hear we made a good impression. We hope you can visit us again the next time you are in Silicon Valley!
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasantly surprised for the cost

Posted Sep 6, 2017
We were pleased with the accommodations, particularly for the $120/night cost. The beverage certificates each night were a nice touch (though, it would have been simpler if they were $10/certificate rather than certain items - I'd have gotten a better quality wine and paid the difference). Breakfast was the same each day, but offered decent quality and a good variety of options. Our room was comfortable, and quiet (first room next to the elevators). Overall, a good place to stay.
Comment from Hotel Management
Sep 13, 2017 by Vanessa , Hotel Management
Thank you for staying at our hotel and taking the time to share your experience with others. We hope to have you as our guest again soon.