Ratings based on 1,592 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Reno, NV

A nice, affordable Best Western family motel.

Posted Oct 9, 2017
Pros: The free breakfast was very good and had more variety than we expected or have experienced at other lodging.
Cons: Provide light blankets since it is necessary to run the Fan/AC during the night for fresh air. My kids brought their own blankets and needed them.
Location: Great location for Magic Mountain and less than 30 minute drive to Universal Studios on a Friday morning around 9 AM.
We enjoyed our stay. Quality staff and typical room quality and furnishings for an affordable motel. This location is right next to I-5 so do be prepared to hear commuter traffic every morning. If you are a very light sleeper try to get a room towards the back.
Comment from Hotel Management
Oct 9, 2017 by Manager, Hotel Management
I'm so happy to hear that you enjoyed our breakfast before going to Six Flags Magic Mountain and Universal Studios! We do have extra blankets upon request and I'm sorry we didn't mention it upon check in. We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from The Moon

Posted Oct 7, 2017
Cool staff. Clean room. Comfy pillows...and plenty of them.
Comment from Hotel Management
Oct 9, 2017 by Manager, Hotel Management
Thank you for staying with us Steve! We see you in your next trip to Valencia, CA.
2 out of 5
by A verified traveler

Freeway noise creepy smoking men horrible mattress

Posted Sep 26, 2017
Pros: Friendly staff and clean room.
Cons: Tear down and rebuild with soundproofing, redesign so that you don't have a bunch of smokers hanging out.
Location: Santa Clarita is a wonderful community.
I arrived at 8:00 PM and it was dark. The gentleman at the front desk was very nice. As I unloaded my car, I encountered three men, (each standing alone in different locations), either on the balcony or in the parking lot smoking cigarettes. That creeped me out. The room was very clean but the freeway noise was very loud. Like the building/room had never been sound proofed. I had to leave the tv on to block out some of the freeway noise. The mattress was old and I woke up with a backache. I paid a lot of money for this room and felt I was ripped off. Friendly staff and clean room but the rest of the experience was awful. Sorry.
Comment from Hotel Management
Sep 29, 2017 by Manager , Hotel Management
Dear Guest, Thank you for your feed back please accept our sincere apologies for the issues you encounters during your stay. I will share your concerns with our staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grover Beach, Ca

Nice Hotel

Posted Sep 22, 2017
It right next to the freeway and only 2 minutes from Magic Mountain. Room was clean and a good size. Pool was headed and clean. The Free Breakfast had a nice variety of options
Comment from Hotel Management
Sep 24, 2017 by manager , Hotel Management
Dear Cory, Thank you for your feed back we our so happy you enjoyed your stay with us and hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Posted Sep 22, 2017
Pros: Well maintained and close to the theme park.
Location: Santa Clarita is beautiful, and being right around the corner from Six Flags, the hotel is ideally placed.
Just off of the I-5, the hotel was clean and in order, the staff friendly and helpful, and there was even a small gym open 24/7 two doors down from ours. I would definitely recommend for visits to Magic Mountain.
Comment from Hotel Management
Oct 4, 2017 by Manager, Hotel Management
Hi Jeremy; We are so happy to hear you had a great time at our Best Western Valencia Inn!
2 out of 5
by A verified traveler from Valencia

Nice hotel and facilities, great staff but noisy

Posted Sep 21, 2017
Pros: Look and feel (except the noise) Staff
Cons: Acoustic issolation for the rooms
Location: Six Flags Magic Mountain across the street
The Hotel itself and the facilities are great, free breakfast offered, clean rooms, clean dining room, everything looks great. The only thing they cannot help is the terrible noise due to Hotel location. Situated right next to the freeway, in an area where cars and trucks traffic the area in full speed, makes it unbearable. You cannot escape the hellish noise anywhwere on the premises, including your room and bathroom. Despite it's new built, good beds, clean rooms and attentive staff, not a great place to stay if you intend to have any kind of sleep day or night.
Comment from Hotel Management
Sep 21, 2017 by Manager , Hotel Management
Dear Mihai, Thank you for taking the time to review your stay with us. We our in the final planning stages for renovation we will be addressing the freeway noise during that time. We our happy you enjoyed the rest of our amenities we have to offer and hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna BC

So close to Six Flags Magic Mountain

Posted Sep 20, 2017
We could see the Park from our door. The breakfast was so filling didn't have to eat at the park. Late check in went well friendly staff great experience.
Comment from Hotel Management
Sep 21, 2017 by Manager , Hotel Management
Dear Greg, Thank you for your feed back we our happy to know we filled your belly up before heading out and we hope to see you again soon!
2 out of 5
by A verified traveler

Posted Sep 12, 2017
Right next to hightway, very noisy, not shown in the photos of this place, rooms are in a motel setup i.e. outside access.
Comment from Hotel Management
Sep 16, 2017 by manager, Hotel Management
Dear Guest, Thank you for your feed back please accept our apologies for the issue you encountered we do have log cabin like rooms close to the highway. We do provide earplugs for those that may be more sleep sensitive or rooms further away from the high way. We hope to earn your business in the future.
2 out of 5
by A verified traveler

Uncomfortable nights sleep

Posted Sep 8, 2017
So the hotel is right off of a parkway and you can hear the traffic and cars from your room. The good thing is I couldn't hear the traffic from the bed. Just when I was in the bathroom. Our bad experience started as soon as we got to our door. In order to open it, we had to fight the door, every time. For some reason it just seemed to get stuck. The room itself smelt funny and looked clean until as walked around in it and noticed the bottom of our feet were black. There was no hot water to take a shower which I found super inconvenient. The air conditioner worked well if you put it on super low but then the bed itself was so uncomfortable my back hurt the entire time. Spend your money elsewhere. This wasn't worth it.
Comment from Hotel Management
Sep 14, 2017 by manager, Hotel Management
Dear Nik, Thank you for your feed back regarding your stay please accept our apologies for the issues you encountered. We always strive to provide excellent service and sorry we missed our mark. I will share your concerns with our staff to make improvements.
3 out of 5
by A verified traveler from san diego

Convenient, room wasn't to best western standards

Posted Sep 7, 2017
Location good, pool was nice, hot was yellow and dirty. Bed were fine and clean linens. The carpet was very dirty and stained all over. Felt dirty to was on. Ant everywhere but this can happen anywhere.
Comment from Hotel Management
Sep 9, 2017 by Manager , Hotel Management
Dear Gabe, Thank you for your feed back please accept our apologies for the issue you encountered. I will share your concerns with the staff to make correction and improvements.