Free daily buffet breakfast

Reviews of Embassy Suites by Hilton Valencia

3.5 out of 5
Embassy Suites by Hilton Valencia
28508 Westinghouse Place, Valencia, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1000 reviews" "
Rating 8 - Good. 197 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Thank you for sharing, Jessica!At Embassy Suites by Hilton Valencia, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service
It is a good deal for the cost. But I found the rooms to be dark ( in need of more lighting). The fan in the bathroom didn't work. We had the space we needed and it is convenient to have breakfast there in the am. Overall, it was good, but the rooms are in need of some updating.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Debbie, the team at the Embassy Suites by Hilton Valencia appreciates your feedback. Your insights on areas needing attention, such as the lighting conditions and the décor are valuable. We also delighted to hear that you found our hotel offers good value, and appreciated our spacious rooms and convenient breakfast options. We continually strive to improve our guest experience and your comments will assist us in this process. We hope to serve you again in the near future.

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Natalie, it's wonderful to hear your stay at the Embassy Suites by Hilton Valencia was up to your expectations. We feel honored by your kind words and look forward to welcoming you in the future.

10/10 Excellent

Shannon

Stayed 2 nights in Jan 2024
Response from Customer Service on Apr 14, 2024
Thank you for the amazing rating, Shannon!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Embassy Suites by Hilton Valencia soon!Thanks again for leaving your feedback!

6/10 Okay

James

Traveled with family
Liked: Cleanliness, property conditions & facilities
Check in - on phone - then called someone to tell them that a light was on that should not be on - no acknowledgement that we were waiting to check in - rapid explanation of check in pkg - model 6 experience on check in - rest is fine - stay in many of these hotels - worst reception at check in
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
James, thanks for your feedback. It's disappointing to learn about your recent check-in experience. Here at Embassy Suites by Hilton Valencia, we know how important first impressions are, and we strive to provide an easy and welcoming arrival for all our guests. It seems like we fell short on your visit, but we're glad to hear the rest of your stay met expectations. We value your loyalty to our brand, and assure you that we're working to enhance our guest experiences. Looking forward to your next stay.

10/10 Excellent

blake, Tacoma

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for my family while traveling.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Blake, it's wonderful to hear that you and your family enjoyed your stay at the Embassy Suites by Hilton Valencia. Our goal is to provide a convenient and enjoyable experience for all of our guests, especially those travelling with families. We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Michel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Michel, it's great to know that you appreciated the cleanliness at Embassy Suites by Hilton Valencia. Our team prioritizes maintaining a hygienic environment for the comfort and well-being of our guests. We hope you'll choose us again whenever you're back in the area.

8/10 Good

Jennie

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Jennie, thank you for rating Embassy Suites by Hilton Valencia. We're pleased to see you had a positive experience during your stay. We look forward to providing you another wonderful experience on your next visit!

8/10 Good

Victor

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Josh Graboyes gave us excellent customer service. We forgot some items and after numerous failed attempts with housekeeping. I spoke to Josh and immediately he resolved my issue. The items were of sentimental value. I am very grateful for his help.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Victor, we're thrilled to hear that you had a positive experience at Embassy Suites by Hilton Valencia, especially due to the assistance from our team member, Josh. It's heartening to know he was able to swiftly resolve your issue, evidencing the care and dedication we put into providing excellent customer service. Your grateful sentiments will be shared with him. We sincerely hope to welcome you again in the future.

10/10 Excellent

Dina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Dina, it's wonderful to hear that you found the Embassy Suites by Hilton Valencia to be a perfect spot for relaxation. We thank you for the fantastic feedback and hope to welcome you back in the near future for another enjoyable stay.

2/10 Terrible

Beant

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We been to other Embassy Suite hotels in other towns. This facility doesn't match the standard of at all. Rooms were full of allergies and Ac was too loud. Bathroom was not clean like previously someone used and left dirty. Loud thumping sounds during night. It was noisy. I would not recommend anyone this property to stay at all.
Stayed 3 nights in Mar 2024
Response from wr on Mar 29, 2024
Thank you.

8/10 Good

Larenda

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Larenda, it's wonderful to learn that you had a positive experience at Embassy Suites by Hilton Valencia. We appreciate your rating, and look forward to having the pleasure of welcoming you back in the future.

10/10 Excellent

Nicole

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was very friendly and helpful. Made you feel welcomed and attentive to one’s needs. Laundry facilities were clean and convenient. Rooms need to be updated and thoroughly cleaned though and not being able to lower thermostat was maddening during the night.
Stayed 1 night in Mar 2024
Response from wr on Mar 26, 2024
Thanks

10/10 Excellent

Shad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from wr on Mar 26, 2024
Thanks

10/10 Excellent

Summerly, Queen Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Summerly, thank you for your stellar rating of Embassy Suites by Hilton Valencia. We're delighted to know your stay exceeded expectations, and we hope to have the pleasure of hosting you again in the future.

6/10 Okay

Jose

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
We appreciate the feedback, Jose.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Debrah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely suites.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Debrah, thank you for sharing your positive feedback. We're delighted to hear that you enjoyed your stay at Embassy Suites by Hilton Valencia. Your kind words are greatly appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

Sonia

Traveled with family
Liked: Staff & service, amenities
mold in the shower wall
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Sonia, while it's pleasing to see the high rating, it's troublesome to note your comment about cleanliness in the bathroom. We diligently maintain a strict protocol around hygiene and cleanliness, hence your feedback is concerning to us. We'll definitely look into this matter to ensure we're upholding our standards. We hope you'll give us the opportunity to provide a more flawless experience on your next visit.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
Awesome Stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
James, thank you for sharing your experience at Embassy Suites by Hilton Valencia. We are elated you enjoyed your stay. We can't wait to welcome you back for another great visit.

10/10 Excellent

james d

Traveled with group
Liked: Amenities
The staff was extremely helpful and friendly. It was great to have complimentary drinks and a nice omelette bar for breakfast
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
James, thank you for your lovely remarks about your experience at Embassy Suites by Hilton Valencia. We're thrilled to hear our team members were able to assist you and enhance your stay with us. It's great to know you enjoyed the complimentary drinks and our breakfast omelette bar. We would be delighted to welcome you back soon for another stellar experience.

10/10 Excellent

Ammon

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility, nice staff, love the breakfast and happy hour!
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Ammon, thank you for sharing your experience with us. We're delighted to know that Embassy Suites by Hilton Valencia exceeded your expectations with our facilities and delightful meals. Our team members are pleased that they could enhance your stay, and appreciate your compliment toward their amicability. We eagerly await the opportunity to serve you again in the future.

10/10 Excellent

Johan, Flushing

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean to the eye
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Johan, we're thrilled that you enjoyed the ample space available at Embassy Suites by Hilton Valencia and appreciated its tidy interiors. We continuously strive to offer a comfortable environment to all our visitors. Thank you for choosing our hotel and sharing your positive review. We look forward to welcoming you back on your next visit.

6/10 Okay

Tara, Salinas

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The doors and walls are dirty and have scuff marks
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Tara, we appreciate your feedback. It's regrettable to hear about the general cleanliness during your stay. Be assured that maintaining a pristine environment is our top priority. Our team will put more focus on ensuring all areas meet our high standard of cleanliness. Your comments are valuable to us and will be taken into consideration.

10/10 Excellent

Victor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good . The people cooking were amazing
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Victor, we're thrilled that the breakfast at Embassy Suites by Hilton Valencia met your expectations! It's great to hear that our team members at the cooking station left a positive impression. We value your feedback and look forward to welcoming you back soon.

6/10 Okay

Lisa

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
We appreciate the feedback, Lisa.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Hoi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Thanks for sharing this perfect rating, Hoi!We're thrilled to hear you enjoyed your stay at Embassy Suites by Hilton Valencia! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 Okay

Tiffany, Punta Gorda

Traveled with family and small children
Liked: Cleanliness, staff & service
Roof needs to be replaced, so when we got rain it caused leaks all over the hotel. We had water start dripping on our table during breakfast. The fourth floor hallways all had leaks as well. Some staff members were very pleasant and a few were not great.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Tiffany, we're sorry to hear about the unexpected inconveniences during your stay, particularly with the unusual weather conditions impacting the comfort of your breakfast. Your feedback concerning the fourth floor and breakfast area are important to us as we are committed to improving our guest experience. It's encouraging to hear some team members provided you with a pleasing service, it's unfortunate that not all interactions matched this standard. We appreciate you taking the time to share your experience and we hope to welcome you back in the future under better circumstances.

10/10 Excellent

Marcela

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the perfect rating, Marcela!We are very pleased to hear that you had a wonderful stay at Embassy Suites by Hilton Valencia. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

2/10 Terrible

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad customer service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Corey, we're genuinely sorry to hear about your less than satisfactory experience. Please know that enhancing the guest experience is our top priority, and it's evident we missed the mark during your stay. We'll certainly be using your feedback as part of our ongoing efforts to improve our service. We hope you give us another opportunity to exceed your expectations in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great size rooms. This property is very busy, but you don’t hear the business at all. It’s in a nice area and it’s not right next to the freeway. Breakfast was fresh with a large variety of options as well. Know that it is $75 per day for incidentals. (PER DAY) also, it is $15 per day for parking. Make sure you keep that in mind. Also, if you want an early check in: it’s an extra $90. Make sure to plan accordingly
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Christine, we're so glad you enjoyed your stay at Embassy Suites by Hilton Valencia. It's always a pleasure to know our guests find the room size satisfactory, appreciate the peaceful atmosphere and the location of our hotel. You're spot on - we do strive to maintain a wide variety of fresh options for breakfast. Thank you for bringing your thoughts about the incidental, parking, and early check-in fees to our attention - it's our goal to ensure our guests can plan their visits with complete transparency. Looking forward to your next stay.

10/10 Excellent

Sharon

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Receptionists are very nice Room is very clean!!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Sharon, thank you for sharing your experience at Embassy Suites by Hilton Valencia. We're delighted to hear our front desk team members were hospitable and that you found your room spotless. We strive to provide excellent service and pristine accommodations. We hope to welcome you back in the near future!

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Lisa, thanks for the wonderful rating! We're thrilled that your stay at Embassy Suites by Hilton Valencia was excellent. We hope to welcome you back soon.

10/10 Excellent

Myeong Jin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite and clean
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 4, 2024
Myeong, it's wonderful to know that you found the Embassy Suites by Hilton Valencia to be quiet and spotless. We aim to always offer our guests a tranquil sanctuary away from the hustle and bustle. We hope to host you again soon for another peaceful, refreshing stay.

10/10 Excellent

Tamara

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Old but very clean. Breakfast is great.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Tamara, it's wonderful to hear that your stay at Embassy Suites by Hilton Valencia met your expectations. We're delighted you appreciated the cleanliness of our historical property and enjoyed our breakfast offerings. We strive to provide an excellent experience for our guests and your feedback affirms we're achieving that. Looking forward to welcoming you back on your next visit.

10/10 Excellent

mary

Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 24, 2024
Mary, thank you for your excellent rating of Embassy Suites by Hilton Valencia. We greatly appreciate the support and hope to welcome you back in the future.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like a HOME! Suite is perfect!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Mario, it's fantastic to hear that Embassy Suites by Hilton Valencia made you feel right at home! We're thrilled that you enjoyed your suite. Thank you for your positive review. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 21, 2024
Thank you for the wonderful rating!It's fantastic you enjoyed your time at Embassy Suites by Hilton Valencia so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Pedro

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 11, 2024
Pedro, it's wonderful to see your five-star rating for Embassy Suites by Hilton Valencia. Thank you for choosing our hotel and for taking the time to share this rating. We're pleased to know that your stay was satisfactory, and we look forward to welcoming you back on your next visit.

10/10 Excellent

RONNIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentlemen at front desk very courteous & professional!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Ronnie, it's delightful to know your interaction with the Embassy Suites by Hilton Valencia front desk team was a positive one! We strive to uphold a high standard of courtesy and professionalism. Thank you for recognizing our efforts and for your 5-star review. We can't wait to welcome you back!

10/10 Excellent

Sean

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for the fantastic rating, Sean!We strive to make all of our guests feel welcome and relaxed during their time at Embassy Suites by Hilton Valencia! We can't wait to see you again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Ryan, thank you for the perfect score you've given Embassy Suites by Hilton Valencia. It's encouraging to know you enjoyed your stay with us. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Ileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thanks for the outstanding rating, Ileen!We're delighted your time at Embassy Suites by Hilton Valencia was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 18, 2024
Amanda, it's great to hear that you enjoyed your stay at Embassy Suites by Hilton Valencia. Our team appreciates your high rating and we look forward to welcoming you back on your next visit.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Jeff, thank you for choosing the Embassy Suites by Hilton Valencia. We're pleased to know that you had a great experience during your stay. Your positive rating speaks volumes about our services and facilities. We're eager to welcome you back for another exceptional visit in the future.

10/10 Excellent

Monty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Monty, it's wonderful to hear that your stay at the Embassy Suites by Hilton Valencia met your expectations. We strive to provide an exceptional experience to all our guests, and your feedback is truly valuable. We're looking forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
We appreciate your high rating for Embassy Suites by Hilton Valencia. It's wonderful to know your visit was enjoyable! We look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room and breakfast was delicious. Only complaint is that the ice machine on our floor wasn't working
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for your positive comments about the outstanding room and delectable breakfast at Embassy Suites by Hilton Valencia. We appreciate you bringing to our attention the issue with the ice machine. Rest assured, this has been passed on to our maintenance team for prompt attention. We eagerly await your next visit for another wonderful stay.

10/10 Excellent

Andrew, Port Hueneme

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean! Really liked the walk-in shower and separate rooms. The breakfast was very nice. There were also complimentary drinks and snacks in the bar/lobby.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Andrew, thank you for sharing your positive experience at Embassy Suites by Hilton Valencia. It's delightful to hear that you appreciated the spacious room, walk-in shower, and separate rooms. We're also pleased you enjoyed our breakfast, as well as the complimentary drinks and snacks in our bar/lobby area. We look forward to welcoming you back in the future.

4/10 Poor

Artyom

Disliked: Property conditions & facilities
Old building and smells bad
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Artyom, we regret to learn that your recent visit was anything but memorable due to any potential aroma within our property and your perception of its age. Our aim is always to provide an enjoyable and comfortable atmosphere, and we regret missing this mark. We assure you we would look into these areas. We hope that we have the chance to improve your impressions of us in the future.

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 3, 2024
Thanks for the amazing rating, Kimberly!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Embassy Suites by Hilton Valencia!