Ratings based on 588 Verified Reviews

3.3 out of 5
61% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 5, 2017
The room was very outdated. The bathroom was dirty.
Comment from Hotel Management
Sep 11, 2017 by Manager, Hotel Management
I am so sorry you were displeased with your experience at our hotel. Our appearance as well as the quality of clean is something we strive to constantly improve and maintain so I was very concerned when reading your comments. Your feedback will be shared with our housekeeping department for reference and immediate attention.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mesquite, NV

Nice staff

Posted Aug 18, 2017
Pros: Staff and size of room.
We had a room that was nice and large, was accessible so the bathroom was nice and big. Liked the tile work in shower. Fridge, coffee and microwave were great addition. Plenty of space in the room. Thanks for a great stay!
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
Thanks so much for your time in sharing with us your feedback following your recent visit here at Super 8 Santa Clarita. Your feedback helps us point out aspects we need to focus in order to serve our guests consistently. We look forward to serving you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from tacoma

Posted Aug 6, 2017
Easy to find, good location friendly staff...nit many offerings for breakfast..
Comment from Hotel Management
Aug 11, 2017 by Manager, Hotel Management
Many thanks for taking the time to share your comments on this website following your recent stay at Super 8 Santa Clarita. I was absolutely delighted to read that your experience with us was so positive, and that you were able to enjoy the breakfast choices. We hope to see you again soon.
3 out of 5
by A verified traveler from NC

bathroom not cleaned but adequate

Posted Aug 3, 2017
Pros: Desk greeter was very nice. It was quiet at night. Fridge and microwave in room.
Cons: Bathroom should have been checked for cleanliness before I arrived.
Location: Freeway is close, as well as restaurants, movie theatre. 20 minutes from Burbank airport.
Toilet and sink had obviously NOT been cleaned when I arrived, urine splattered everywhere and toothpaste in the sink. But it was quiet and adequate. Desk greeter was very nice and helpful.
Comment from Hotel Management
Aug 7, 2017 by Manager, Hotel Management
Thank you for the opportunity to recognize our staff for being so hospitable and welcoming as possible though feel sorry because our services and accommodations did not lived up to your expectations. We will address immediately the issues you mentioned. We hope you return to show you a far better experience.
2 out of 5
by A verified traveler from Canyon Country, CA

Cheap motel, accepts dogs - Burglarized!

Posted Jul 16, 2017
Pros: The surveillance cameras in the halls, the staff response in calling the police, and the integrity of the staff in pointing him out.
Cons: Cleaning the floors more, and being more selective of the guest admittance for the safety of others.
You get what you pay for at this place.The carpet was removed for hard floors, which was fine, however they needed to be cleaned badly. My feet don't even get that black when I'm barefoot in the backyard, so make sure you bring slippers. I was looking to save money and this was the cheapest motel in the area that accepted dogs. This place was full of shady residents, where at least 1/3 of them are looking for their next fix - Meth seemed the drug of choice. They are allowed to check into rooms at two and three o'clock in the morning to get high then prey on the other guests as they get ready for work or travel a few hours later. Make sure you keep your door fully closed and locked at all times at this place! I walked out of the room for 5 min's to get some complementary coffee with a danish and my room was burglarized. Thankfully I took the room nearest the coffee and actually seen the guy run out of my room due to the dog alarm/barking. I searched my room a bit and found my bag missing, then immediately asked the manager to call the police. They caught him on surveillance and pointed to the lobby where the thug was trying to check out. After shouting, pushing, running, blocking him from jumping on a bus, and chasing this thief, I was able to detain him until the police arrived. Once cuffed, they searched his room (next door to mine) and found my purse with wallet & phone in pocket. If not for the excellence of staff response I would have rated this a terrible experience.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
I sincerely regret you were displeased with your recent stay with us finding the clean unsatisfactory. We aim to provide comfort, convenience and relaxing experience with us. Whilst this is not the feedback we strive for, please know that your review will not go unnoticed. Lovely to hear that you find our staff accommodating. We look forward to serving you again soon.
5 out of 5
by Jessica

Good choice

Posted Jun 20, 2017 on Hotels
This was the best hotel of this category I've ever stayed in. It's clearly been updated pretty recently. I don't know if this is true of all rooms, but the one we were in should be completely handicapped accessible--tile floor throughout, grab bars near toilet and in shower, wide doorway, roll-in style shower. One small repair needed to be made while we were there, and it was done above expectations. Site pictures accurately reflect our room.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 13, 2017 on Hotels
5 out of 5
by alberta

This traveler left a rating score only Posted Jun 12, 2017 on Hotels
1 out of 5
by Lindsey

Worst stay ever

Posted Jun 9, 2017 on Hotels
We heard doors slamming throughout the night. People talking through the thin walls. We just couldn't get over the doors being slammed shut every few min. We won't ever stay there again.
5 out of 5
by SHARON

excellant

Posted Jun 7, 2017 on Hotels
everything was excellent and the cleaning ladies were very nice and were there to help in any way possible. we always had clean towels and other necessities. it was also very quiet. would stay again when we are in santa clarita.