Ratings based on 250 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Convinient location, lack of maintenence

Posted Oct 27, 2017
Really close to the train terminal, very kind staff (the best of the hotel), breakfast is nice, but our room had a very weak water supply, by night we had to wait 10 mins till the water heated up, the blankets are not allergic people freindly, and something happened with the heater that we froze for two nights (it seems someone closed the heater valve). Overall the price didn't match the quality of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent front desk help

Posted Oct 10, 2017
Pros: Location, good and friendly staff, good breakfast.
Cons: Hot water and water pressure.
Location: Near the railroad station and canal.
When I got sick while staying there, the front desk spent a lot of time with my wife so we could change our plane reservations - that is not an easy thing to do in Italy, with phone lines disconnecting, etc.
Comment from Hotel Management
Oct 16, 2017 by Giacomo, Hotel Management
Thank you so much for your lovely feedback! Cheers Giacomo & Staff
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Nice hotel in great location

Posted Oct 2, 2017
Staff and facilities great. Fantastic location. Hard to escape the mosquitoes - a common issue in Venice.
4 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Typical old venician hotel not luxurious but good

Posted Sep 30, 2017
Pros: Location price and helpful staff
Cons: Not really anything for this type of hotel due to size and age stair lifts or elevators could not be installed
Location: Easy access to grand canal railway station all types of water transport to sites and surrounding islands marabou etc
Old Venetian hotel straight over bridge from main railway station only ten minutes walk from bus station and new rail link terminal if u have heavy luggage hire porter only 5 euros per item as we are in our mid sixties and it was very hot this was in valuable this is a typical old venitian hotel and although not luxurious it does rate a 4 overall for facilities location and staff although we have stayed in Venice before several times on holiday we were only one night stay after cruise would use again if staying although this is highly unlikely as we have seen everything we have wanted over the years and Venice is now so overcrowded it is not the pleasant experience once was please note this hotel has no lifts with narrow staircases and would not be suitable for certain people
3 out of 5
by A verified traveler

Friendly staff

Posted Sep 18, 2017
Great location near the train and bus stations. Very flat pillows. Had to ask for extras. It's a no nonsense kind of place but clean and the staff were helpful with any questions we had.
Comment from Hotel Management
Sep 27, 2017 by Giacomo, Hotel Management
Thank you so much for your feedback Cheers
2 out of 5
by Colin

Posted Aug 19, 2017 on Hotels
Great location and very quiet. Shared toilet and shower room. Very annoying noise throughout the night from the cupboard next door.
Comment from Hotel Management
Aug 27, 2017 by Giacomo, Hotel Management
Dear mr Colin, thanks for your feedback. Toilet and shower were private, for your room only, as you have reserved the cheapest room we do offer, which is the lone we have with external (but private) facilities. Thanks Giacomo
5 out of 5
by A verified traveler

Posted Aug 15, 2017 on Hotels
Great hotel and Breakfast
Comment from Hotel Management
Aug 17, 2017 by Giacomo, Hotel Management
Thank you so much!
5 out of 5
by Robert

Nice Hotel in a good area near to the Grand Canal

Posted Aug 10, 2017 on Hotels
we really enjoyed our stay at this hotel. The staff were all very friendly and we were made to feel very welcome. The room was quite small and a little old fashioned but was more than adequate for a few nights.The Breakfast was also OK, not luxuary but was still very enjoyable. The hotel is also very easy to find after arriving at the Station.
Comment from Hotel Management
Sep 4, 2017 by Giacomo, Hotel Management
Ciao Robert, thank you so much, we really enjoyed meeting you once here. See you next time Giacomo
4 out of 5
by Marco

Posted Jul 27, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017 by Giacomo, Hotel Management
Grazie del feedback Marco! Giacomo
4 out of 5
by Gresham

Comfy convenient small hotel

Posted Jul 17, 2017 on Hotels
Good hotel close to train station and grand canal. Tables outside in smallish square to watch passerby. Receptionist friendly and helpful. Room good size, nice ensuite. You may need to ask for more pillows.