Ratings based on 828 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Good

Posted Aug 17, 2017
Cool antique feel, front desk was nice just need More blankets in the room for four people.
Comment from Hotel Management
Aug 19, 2017 by The hotel Management, Hotel Management
Dear Hillary, Thank you for your positive feedback, it has been a pleasure to receive it! We are sorry for the blankets needed, it would be our pleasure to provide them if we only knew your needs. The reception where at your disposal any time. Our kindest regards, The Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Good quiet location yet convenient to all includin

Posted Jul 27, 2017
Great staff, great location without all the crowds of city center. Many things to do and walk from here. Great breakfast for an unbelievable price to get a good start on your day
Comment from Hotel Management
Jul 29, 2017 by The hotel Management, Hotel Management
We are happy that you enjoyed your stay at your hotel. Your satisfaction is truly a very important point and it is thanks to our guests’ feedbacks that we are able to ameliorate the quality of our services. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely small classic hotel

Posted Jul 20, 2017
The hotel is in a great location without the need to use water taxi to access. Location forces you to explore the city to just arrive at St. Mark's Square. Nice rooms. Beautiful closed in the garden provide peace. Garden is a great place to take coffee. The staff is very nice and very helpful. The rooms were up-to-date comfortable and well maintained.
Comment from Hotel Management
Jul 24, 2017 by The hotel Management, Hotel Management
We are happy that you enjoyed your stay at your hotel. Your satisfaction is truly a very important point and it is thanks to our guests’ feedbacks that we are able to ameliorate the quality of our services. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Easily accessible

Posted Jul 18, 2017
Cons: Glass doors to the bathroom for privacy reasons.
Easy to find and only a short walk from the bus station. Very friendly and helpful staff. Good breakfast. Although there was no views from the balcony due to external work going on, the room was beautiful and offered 5 star comfort. Would defiantly stay here again!!!
Comment from Hotel Management
Jul 18, 2017 by The hotel Management, Hotel Management
We are happy that you enjoyed your stay at your hotel. Your satisfaction is truly a very important point and it is thanks to our guests’ feedbacks that we are able to ameliorate the quality of our services. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
Handy location for transport, as well as wondering through the back streets of Venice away from the crowds at St Marks. Peaceful garden to escape the hustle and bustle and have a relaxing drink.
Comment from Hotel Management
Jul 18, 2017 by The hotel Management, Hotel Management
It is a pleasure for us to apprehend your satisfaction, since this is our main aim. We always try to do our best in order to fulfil guests’ needs and expectations. Thank you again for your precious feedback. Best regards
3 out of 5
by A verified traveler from Sonoma, California

Desk Clerk

Posted Jul 11, 2017
Pros: The courtyard was very nice.
Cons: Customer service -
Location: Location was close to the start of the canals in Venice - not very centrally located, but ok
Desk staff admonished us in a scolding tone to be back to the room by 11:00 to check out. When I asked them "why" they said they needed to give the room to someone else who was checking in - they then (after researching) told us that they mistook my wife and I for someone else and to disregard - No apologies
Comment from Hotel Management
Jul 18, 2017 by The hotel Management, Hotel Management
Dear Mr Dough, thank you very much for your feedback. It is really important for us that you took time to share your experience at our hotel, since your opinion is central for us. We are happy that you enjoyed our location and our garden. We want however to apologize for the problem occurred. It was not our intention to treat you in such a way, we are heartily sorry for that. Please accept our most sincere excuses. We really hope to have the chance of welcoming you in another occasion, Respectfully
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy walking access to train and cruise ports

Posted Jul 4, 2017
Lovely hotel and neighborhood within easy walking access to to cruise port, train station and bus access to mainland. Hotel was clean and rooms nicely appointed. Hotwl staff was helpful and pleasant. Breakfast was excellent well worth the 5 Euro price set in a lovely courtyard! Couldn't have asked for a better place to stay!
Comment from Hotel Management
Jul 18, 2017 by The hotel Management, Hotel Management
Your opinion is central for us, therefore we want to thank you for taking time to share your experience at our hotel. We hope to have the chance of welcoming you back in another occasion. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Easy access from Airport/cruise port.

Posted Jul 3, 2017
Pros: Clean and very helpful staff.
Cons: Garden when in sun could do with small shower to cool down from mid day sunshine.
Location: Good access from Airport/ cruise Terminal.
Fantastic time, food in most of small cafes and restaurants out of this world, Water taxi very pricey , best transport water buses.
Comment from Hotel Management
Jul 18, 2017 by The hotel Management, Hotel Management
We are happy that you enjoyed your stay at your hotel. Your satisfaction is truly a very important point and it is thanks to our guests’ feedbacks that we are able to ameliorate the quality of our services. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Great Hotel!

Posted Jun 28, 2017
We loved this hotel. Great staff. They very very friendly and helpful. They had a great breakfast every morning with complimentary persecco! They are very close to the train station and bus station. Great restaurants nearby. I would definitely stay here again and recommend it to anyone traveling to Venice.
Comment from Hotel Management
Jul 18, 2017 by The hotel Management, Hotel Management
It is a pleasure for us to apprehend your satisfaction, since this is our main aim. We always try to do our best in order to fulfil guests’ needs and expectations. Thank you again for your precious feedback. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel conveniently located

Posted Jun 26, 2017
Nice spot just steps from the train station / bus terminal. The breakfast is fantastic and can be enjoyed inside a quaint breakfast room or outside in the amazing garden (this was a huge surprise!!). Nice patio/cafe out front directly on the canal and several restaurants around the corner. The walk to all st marks I about 20 to 30 minutes but very enjoyable . Staff were very friendly and helpful. Darren
Comment from Hotel Management
Jul 18, 2017 by The hotel Management, Hotel Management
Thank you for your precious review. Your feedback and your opinion are very important to us, since we always try to do our best in order to fulfil guests' needs and expectations. Best regards