Ratings based on 220 Verified Reviews

4.2 out of 5
100% of guests recommend
4.4 Room cleanliness
4.7 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from EL Paso, Texas

Complete and pleasant service

Posted Jul 24, 2017
Pros: Breakfast, close to everything.
Cons: Electricity (the wattage didn't support my hair dryer).
Location: Everything above.
Gabriele and Co. had so many good details in attending our reservation. He refreshed our stay after returning from tours and long walks. Thank you! Hotel so close to everything: train station Santa Maria Novella, Santa María del Fiore (the best!), Plazas, Santa Crocce church, Ponte Veccio plus restaurants, shopping centers and all historic square. Breakfast delicious with good coffee, fruits, cereal, sweet bread and yoghurt. Buy your museum tickets in advance from Expedia. I recommend if you take the train to Florence, do not get off in Florence Rifredi Station, but in Santa Maria Novella Station. Going from there to Hotel Santa Crocce you will save 30 Euros for a taxi. I will recommend also, reserve your tours from Expedia, there are less expensive than in hotels. Try to reserve everything from Expedia and Euro Rail in advance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Posted Jul 6, 2017
Very enjoyable stay. Had a great time. Excellent hosts.
Comment from Hotel Management
Jul 6, 2017 by Staff, Hotel Management
Dear Bobby, it has been a pleasure to have had you as our Guests and thank you so much for your lovely words. We hope to host you again during your next trip in Florence. Sincerely, Staff Hotel Santa Croce
5 out of 5
by Michael

Florence Santa Croce

Posted May 24, 2017 on Hotels
Great hotel, super close to Santa Croce church. Room was pretty small, but comfortable. No AC, so had to keep window open for airflow, which does bring the noise from the street also unfortunately. Good breakfast and the owners are 2 great guys, would definitely stay here again for the proximity of the sites in Florence!
Comment from Hotel Management
May 29, 2017 by Mario, Hotel Management
Dear Michael, Thank you for your great review and for appreciating every detail of your stay here. Regarding air conditioning, we didn't understand what you meant; it is in all of our rooms and is perfectly functional. Thanks again for choosing our Hotel and for the excellent review you wrote. We hope to host you again in the future. Best wishes, Staff Hotel Santa Croce
5 out of 5
by Aja

Great stay

Posted Apr 3, 2017 on Hotels
Awesome stay at this hotel! The front desk was extremely helpful and generous, the location was amazing, and very honest people. I left my phone charger at the hotel after checkout and the manager actually ran me down to give me charger back! Highly recommend this place!
Comment from Hotel Management
Apr 5, 2017 by Mario, Hotel Management
Dear Aja, Thank you for sharing your great experience and for pointing out the reliability of our Staff and other important details :-) We are very happy you had a very great time here. It's a pleasure to know that you appreciated everything we have to offer at Hotel Santa Croce. Thanks again for choosing to stay here and for your special words about us ! We hope you'll be back as soon as possible. Best Regards, Mario, Gabriele, Simona and Staff Hotel Santa Croce
5 out of 5
by A verified traveler

Posted Mar 30, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017 by Mario, Hotel Management
Dear Guest, thank you for your excellent score. We hope you'll be back as soon as possible. Thanks again for choosing our Hotel. Best Regards, Staff Hotel Santa croce
5 out of 5
by A verified traveler

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017 by Mario, Hotel Management
Dear Guest, thank you for giving the best score, iut's very important for us. We are delighted you had a very great time here. We hope to host you again as soon as possible. Sincerely, Staff Hotel Santa Croce
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Five minutes walk from everywhere,ideal.

Posted Jan 27, 2017
Pros: Friendly, helpful service, feeling of cosiness, breakfasts. Easy to find, down street behind Hercules in Piazza della Signoria, turn left at the end!
Cons: For me everything was just fine.
Location: As detailed above, it is incredibly convenient for all the famous sights, Santa Croce, the Uffizi, Piazza della Signoria, the Duomo, etc
This was my first time in Florence and I was very pleased to stay in this pleasant boutque hotel and be able to step out into the same street that Michaelangelo played as a child; there is a plaque detailing this at the end of the street, to your left. I cannot have chosen a more convenient place to stay, what with the church of Santa Croce before me, the major squares immediately behind, and the Uffizi Gallery a little to to my right. I shall be returning sometime later this year for sure.
Comment from Hotel Management
Feb 10, 2017 by Staff, Hotel Management
Dear Deb, we are very happy you enjoyed everything during your stay with your Family here and we hope you'll be back asap. Thank you so much for sharing your wonderful experience at Hotel Santa Croce, it's very important for us and for the next Guests. Best Regards, Staff Hotel Santa Croce
5 out of 5
Recommended
for Everyone
by A verified traveler

Historical building

Posted Jan 12, 2017
Pros: Close to sightseeing attractions. Historical building. Breakfast. Nice staff.
Cons: Check the air conditioning system and windows. The room I stayed was really hard to warm up.
Great hotel. Really good buffet breakfast. Nice staff.
Comment from Hotel Management
Feb 10, 2017 by Staff , Hotel Management
Dear Guest, thank you for choosing our property and especially for sharing your good experience at Hotel Hotel Santa Croce. We are so happy you had a lovely time here. Regarding the heating, it's autonomous and you can adjust it to your liking in the hours of activation. All of our rooms are always very warm. May be, you didn't see the activation knob; you could ask to the reception and the staff would have helped you. We hope you'll be back as soon as possible. Sincerely, Staff Hotel Santa Croce
5 out of 5
by Paolo

Posted Jan 4, 2017 on Hotels
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Dear Paolo, thank you so much for share your excellente experience here. We hope to see you again very soon. Sincerely, Staff Hotel Santa Croce
4 out of 5
Recommended
for Everyone
by A verified traveler from brisbane

Great location

Posted Dec 24, 2016
Great price. Clean and comfortable room. Small because of the ago of the building - we didn't mind at all though.
Comment from Hotel Management
Dec 28, 2016 by Owner, Hotel Management
Dear Carla, Thank you for sharing your good review about your stay here. We hope you'lo ne back asap. Sincerely Staff Hotel Santa Croce