Ratings based on 52 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from England

Posted May 27, 2018
Apartment block on the edge of the town. Very clean and reasonably comfortable. The kitchenette had a hob, toaster and kettle but no microwave. Some cooking utensils and pans. Large sofa, dining table and chairs and two chairs and a small table on the balcony. The tv only had one English speaking channel CNN. There were no cushions for the wooden chairs which made them uncomfortable to sit in for any length of time. The view was of the port (container ships) and the roadway and faced north so there was little sun at any time of the day. There was a sun terrace on the roof which was comfortable with a number of sun loungers. The main drawback was that it was at the top of a hill, which was great going into town but a real pain going back, especially if you did it twice a day. There was a garage so no problem if you had a car. Overall it was very pleasant but not outstanding.
Comment from Hotel Management
Jun 8, 2018 by Melisa Rodíguez - Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from St John's NL, Canada

Relaxing and convenient

Posted May 18, 2018
I chose El Galeón due to it's proximity to town, as well as Playa Bajamar. Plus, it wanted to have free parking included and access to laundry facilities. Check-in was simple and incredibly fast. My room was ready when I arrived and it was in immaculate condition. I enjoyed dining on the extensive balcony with views out over the port. (I thought there would be alot of noise from the port, but there wasn't - probably one of the cleanest and quietest ports I've seen, given it's size) Sometimes I would walk out at night for meal in town, and this was easy, as it's a short walk. Other times I stayed in and prepared my own meals - which was easy once I figured out how to use the stove... I really have to say that El Galeón allowed me to have the relaxing holiday that I was looking for.
Comment from Hotel Management
Jun 8, 2018 by Melisa Rodíguez - Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Happy customer

Posted May 2, 2018
Our stay in this hotel was very pleasant. The staff were extremely helpful, the apartment was well laid-out and very clean. There were plenty of utensils for us to cook our own meals and the parking was very convenient. I would definitely recommend staying here and it's a good place for exploring the rest of this beautiful island.
Comment from Hotel Management
Jun 8, 2018 by Melisa Rodíguez - Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Perfect

Posted Jan 10, 2018 on Hotels
Very good self catering accommodation, near the port.
4 out of 5
by Matt

Good hotel in Santa Cruz

Posted Jun 10, 2017 on Hotels
Good basic hotel with large rooms and close to town.
5 out of 5
by A verified traveler

A great place in a beautiful town

Posted May 25, 2017 on Hotels
Really nice hotel! Only problem is that my room was south-facing and next to a road. Now it was still tolerably warm, but it might be too hot to sleep in during the hottest months of the year. But for the majority of the year (say from October to July) this would be a great hotel to stay in! I definitely recommend! Extra comment on the WiFi. It was better than in 90 % of hotels I have stayed in.
5 out of 5
by Richard

Convenient and clean hotel with parking.

Posted Feb 27, 2017 on Hotels
Stayed for 8 nights and loved the place. Hired a car and was able to park it in their underground car park each night at no extra cost. The apartment was spacious with all facilities and was cleaned 5 times a week.
4 out of 5
by A verified traveler

an uphill walk from the centre of things...

Posted Dec 26, 2016 on Hotels
hotel has everything you need, rooms very spacious, but lack light or friendliness.
4 out of 5
by A verified traveler

Tired but clean apartment

Posted Dec 24, 2016 on Hotels
The staff at the apartments were welcoming and helpful. The apartment was clean and comfortable and reasonably well equipped for a 3 night stay. There was a large terraced area that was shared with the next door apartment but this was a raised area so there was little light in the apartment itself. Unfortunately the terrace overlooked the property next door which was derelict so not the most scenic view. The bedroom had a ceiling fan which was silent and effective in winter but I suspect it would get very hot in summer as there was no air-conditioning.
5 out of 5
Recommended
for Everyone
by A verified traveler

This is a clean spacious and is quite a new modern

Posted Nov 22, 2016
Pros: Location, spacious, comfortable and clean.
Cons: There is some wear and tear in the corridor outside our room (wall paper peeling off). this creates a poor impression which is otherwise not deserved.
Location: The location provides easy walking distance to shopping, art galleries, historic sites and access to the La Palma trail network.
We needed a one night stay in Santa Cruz to catch a plane the next day and this was ideal. It is close to the historic center of the city as well as the highly interesting back streets. The kitchenette was well equipped and would merit a much longer stay.