Iberostar Heritage Grand Mencey

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Luxury
VIP Access
5.0 star property
9.2

Wonderful

Garden sanctuary in Santa Cruz

Tranquil gardens create a resort-like oasis in Santa Cruz, with a stunning outdoor pool surrounded by chill-out areas. Inside, four restaurants offer Asian fusion to elegant dining with silver-domed service. The full-service spa features sauna, hammam, and spa tub treatments.

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Room

A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Double Room

8.4 out of 10
Very good
(28 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room (with Garden)

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a glass door.

Double Room (with Garden)

9.0 out of 10
Wonderful
(22 reviews)
  • Garden view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room Single Use

A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

A modern hotel room with a bed, a desk, a chair, a TV, and a bookshelf.

Junior Suite

8.0 out of 10
Very good
(4 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Garden View (single use)

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a glass door.

Double Room, Garden View (single use)

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

A modern hotel room with a large bed, a wooden floor, a small table, and a chair.

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

A modern living room with a wooden floor, a TV, a sofa, and a dining area.

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

A modern hotel room with a large bed, a sofa, a desk, and a TV.

Family Room

  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room (2 Adults & 1 Child)

A modern hotel room with a large bed, a sofa, a desk, and a TV.

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
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About the neighborhood

Santa Cruz de Tenerife is home to Iberostar Heritage Grand Mencey. Teresitas Beach and El Cedro reflect the area's natural beauty and area attractions include La Granja Park and La Recova Art Center. El Tanque Cultural Space and Cesar Manrique Waterpark are also worth visiting. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area. Visit our Santa Cruz de Tenerife travel guide
Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

What's nearby

  • Garcia Sanabria Park
    2 min walk - 0.1 miles
  • Rambla de Santa Cruz
    2 min walk - 0.1 miles
  • Canarias Regional Military Museum
    9 min walk - 0.5 miles
  • Plaza de Espana
    13 min walk - 0.7 miles
  • La Granja Park
    7 min drive - 1.2 miles

Getting around

  • Chimisay
    11 min drive
  • Tenerife South Airport (TFS)
    48 min drive

Restaurants

  • Etéreo By Pedro Nel
    3 min walk
  • La SQuina
    5 min walk
  • Restaurante La Posada
    5 min walk
  • Bombay Babu Mencey
    1 min walk
  • Kiosko Numancia
    4 min walk

About this property

Iberostar Heritage Grand Mencey

  • Luxury hotel
  • Take advantage of a poolside bar, a terrace, and a garden at Iberostar Heritage Grand Mencey. Treat yourself to a body treatment, a manicure/pedicure, or a facial at Spa Sensations, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes and Pilates classes are offered at the health club; Iberostar Heritage Grand Mencey also has dry cleaning/laundry services, 2 bars, and a business center. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a steam room and a sauna.
  • Other perks include:
    • An outdoor pool
    • Buffet breakfast (surcharge), express check-out, and express check-in
    • Tour/ticket assistance, luggage storage, and ATM/banking services
    • Massage treatment rooms, concierge services, and 9 meeting rooms
    • Guest reviews give top marks for the breakfast and helpful staff
  • Room features
  • All 261 individually furnished rooms boast thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with eco-friendly toiletries and tubs or showers
    • HDTVs with satellite channels
    • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Los Laureles
  • Los Menceyes
  • Restaurante Kon·Tiki
  • Restaurante Papa Negra

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Elevator (110 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Built in 1950
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renewable energy used
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • HDTV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H-38-4-0000005

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Iberostar Heritage Grand Mencey have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Iberostar Heritage Grand Mencey?

As of Sep 17, 2026, prices found for a 1-night stay for 2 adults at Iberostar Heritage Grand Mencey on Sep 27, 2026 start from $163, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Iberostar Heritage Grand Mencey pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Limited spots are available.

What time is check-in at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Iberostar Heritage Grand Mencey?

Check-out is at noon.

Where is Iberostar Heritage Grand Mencey located?

Situated in Santa Cruz de Tenerife, this luxury hotel is steps from Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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