Ratings based on 169 Verified Reviews

4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Nottingham, UK

Well located and comfortable

Posted Jan 6, 2018
Pros: Central location, good room faciltities, helpfulness of staff.
Cons: Nothing of great significance. We had a water pipe leakage and changed rooms for the last day.
Location: Shops, restaurants, churches, museums all within a 10 minute walk. Bus station 20 mins walk or 5 mins by tram. Tram stop (to La Laguna) 3 mins walk.
We stayed here for week, wanting to be in the capital rather than a resort. The hotel is very well located in the centre of the city. It is a modern hotel, our second floor room was comfortable with a nice shower room and effective air conditioning which we set at the coldest level. Higher level rooms might give better views but I guess are more expensive. We had breakfast in the hotel on two mornings - these were fine. However there are lots of cafe's nearby that provide a cheap and more basic alternative. The hotel is on is on a quiet street so we got a good night's sleep despite being in the heart of the city (New Years Eve excluded of course - but don't miss the fireworks!). All the staff were friendly and the reception staff were especially helpful. Our room was cleaned and tidied to a very high standard each day. We had a problem with a small water leak in the plumbing system of our room on the penultimate day. After checking it, we were offered a different room for the last night, which we took. Overall, we would recommend staying here, but understand that it is not a tourist hotel complete with swimming pool and gymnasium (as far as I know) as that was not what we were looking for.
5 out of 5
by Panagiotis

3 days stay

Posted May 29, 2017 on Hotels
We used this hotel as our base, for half of our stay in Tenerife. It is very good value for money, the staff was excellent, and the breakfast is excellent too. Make sure you have a car and you can drive anywhere on the island during the day. We had some trouble finding parking for the car, but after the first day we just looked for parking further away, just start from north on Av. Francisco la Roche and drive south towards the hotel and get the first spot you find.
5 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati

Great location with fantastic staff

Posted May 22, 2017
Pros: Location and staff
Cons: Tea kettle in room is recommended.
Location: All tourist actives.
The hotel located in the center of the tourist activities, everywhere is within walking distance. The staff was very helpful, Cahora checked us in with all the help we need to a new place, it made us felt at home. Geat value and we enjoyed ver much.
5 out of 5
by Chris

This traveler left a rating score only Posted Apr 16, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Right next to the plaza

Posted Apr 2, 2017
Very close to restaurants, bars, McDonald's, burger king, stores and shops.
5 out of 5
by A verified traveler

Clean hotel

Posted Mar 6, 2017 on Hotels
Excellent hotel ... the staff , bed and location are perfect
4 out of 5
by Stewart

A friendly hotel in the centre

Posted Mar 4, 2017 on Hotels
The staff from the outset were very polite and professional
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice fresh modern hotel, near the harbour area.

Posted Feb 10, 2017
Relaxing hotel in the heart of town, friendly and efficient reception staff, hotel very modern and in good condition.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Weekend in Santa Cruz

Posted Jan 17, 2017
Pros: Location
Cons: N/A
Right in heart of city with shops, bars and restaurants all nearby + tram. Modern hotel with large rooms that are nicely decorated and friendly staff
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great Hotel

Posted Dec 1, 2016
My sister and I stayed here recently and really enjoyed ourselves. The rooms were good, the breakfast great, and the staff superb. Fernando at the front desk was amazing. We had an issue with our rental car which he went far above and beyond to help with. He arranged everything with the car company and made sure we were alright. Extremely friendly, personal, professional and efficient. Thanks Fernando. The hotel was good, but your helpful attitude made our stay great! You deserve a raise!!!