Ratings based on 711 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

5 star hotel

Posted Jan 14, 2018
Hotel is 5 star. Rooms massive. Has 4 restaurants chinese, italian, indian and multi cuisine which gives u greater dining options. Guest needs were always met. It is pricy but u get value for money. Buffet bfast was good as well. Highly recommended.
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Many thanks for your kind appreciation & recommendation. We are glad you enjoyed a comfortable stay & the plethora of dining options we offer at the hotel. look forward to continue #LivingGrand with you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Fantastic

Posted Jan 12, 2018
Very grand , great ambience, friendly helpful staff.
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
We are delighted to know that you enjoyed #LivingGrand with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice clean and friendly hotel

Posted Dec 31, 2017
Reception staff are extremely helpful Breakfast is exceptional
Comment from Hotel Management
Jan 1, 2018 by Hotel Management, Hotel Management
We are glad our Front Office team ensured a warm welcome. Our team of chefs are delighted to know you enjoyed breakfast & look forward to welcoming you back again.
4 out of 5
Recommended
for Families
by A verified traveler from Sydney

Nice large hotel but here's how to save money...

Posted Dec 27, 2017
Pros: The pool area is awesome!
Cons: Front desk services especially being able to give small denomination notes
1st.Do not book a shuttle from the airport through the hotel. For a family of five they charged Rs.2500 (including taxes). When we returned using two taxis the cost was Rs400 in total for two cars. 2nd.Do not rely on the hotel for easy access to local cash. The ATM in the hotel did not work for the week we were there and no one was worried about fixing it. One tip is that the office building opposite (Synergy something) has an ATM at the base on the right hand side - the machine didn't work 100% for us but that was good. 3rd.If you ask the concierge team to get you a taxi, the fare is Rs.400 flat even to Phoenix City Mall, whereas a taxi should be about 110 and a rickshaw is about 80. We used a friend's Ola account to book the taxis (like Uber) and if there are only a few of you, a quick walk to just outside the gate will allow you to stop a rickshaw. 4th.Local phone calls are not free - they will charge you about Rs.22. This is not a lot but annoying. 5th.A little sign we found in our room told us that we could order complimentary fruit platters - they were great. I did not use the free show shine service, but apparently it's there. 6th.Breakfast - buying through the front desk of the hotel offers a discount, but we had a family and so were able to order a fabulous selection of croissants and pastries from the bakery to take back to our room for less than one breakfast! 7th.During our 7 day stay, only 2 days did the front desk have any small notes - so no tips
Comment from Hotel Management
Jan 1, 2018 by Hotel Management, Hotel Management
Dear Guest, Thank you for taking the time to share such a detailed feedback about your experience. While we are glad you enjoyed your stay & experience by the pool we are disappointed to learn about your travel & money exchange experience.We ensure you that we endeavour to create grand experiences for all our guests & look forward to creating a truly Hyatt experience on your future visit.
4 out of 5
by A verified traveler

Hotel Close to Airport

Posted Dec 17, 2017
Pros: staff garden a big hotel with a friendly feel
Cons: The Entrance ambiance
Location: Good location with access to few good shopping options
The one and a half day stay gave me an excellent break away from work in Mumbai The hotel staff made this possible
Comment from Hotel Management
Jan 1, 2018 by Hotel Management, Hotel Management
We are glad you enjoyed unwinding with us during your stay in Mumbai. Look forward to continue creating moments of more with you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kenya

Posted Dec 2, 2017
Good hotel. Great staff. Very polite and very efficient. The restaurants in the hotel are equally good. I had the opportunity to have the wide spread of breakfast buffet, a la carte at Chinese and Indian restaurant. Very tasty food. Highly recommended. Easy access to the airport and western highway.
Comment from Hotel Management
Jan 1, 2018 by Hotel Management, Hotel Management
Thank you for kind apprciation & recommendation. We are glad you enjoyed #LivingGrand stay & dining experiences at breakfast as well as China House and Soma. Look forward to welcoming you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2017
I enjoyed everything about my stay in the Grand Hyatt
Comment from Hotel Management
Jan 1, 2018 by Hotel Management, Hotel Management
We are glad you enjoyed a #LivingGrand stay with us. Look forward to welcoming you back again.
5 out of 5
by A verified traveler from canada

Nice hotel just the location is a bit off though

Posted Oct 21, 2017
Couldn’t have asked for more the breakfast is one of the best and the gym is well equipped too.
Comment from Hotel Management
Oct 25, 2017 by Hotel Management, Hotel Management
Dear Frank, We are delighted to know that you enjoyed the leisure & dining experiences. Look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Malawi

Excellent room

Posted Oct 18, 2017
Excellent stay. Excellent breakfast. Good location too. Uber and Ola cabs easily accessible.
Comment from Hotel Management
Oct 25, 2017 by Hotel Management, Hotel Management
Dear Abdul, We are glad you enjoyed #LivingGrand stay & dining experiences with us. Look forward to welcoming you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Nice hotel, close to the airport and business di

Posted Oct 15, 2017
Very nice hotel. Friendly and helpful staff made our stay comfortable.
Comment from Hotel Management
Oct 16, 2017 by Hotel Management, Hotel Management
Dear Guest, We are glad you enjoyed a comfortable stay. Look forward to welcoming you back.