Ratings based on 234 Verified Reviews

3.7 out of 5
81% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Coimbatore

Professional and friendly experience!

Posted Jul 8, 2017
Pros: No surprises!
Cons: The dinning place. For buffet and for breakfast, the categorization can be made better.
Location: I went for a business and focussed only this. No comments now on the neighborhood.
The staff were knowledgeable and go extra length to make our stay pleasant and comfortable.
2 out of 5
by A verified traveler

Not worth for the price segment

Posted May 10, 2017
Pros: The hotel staff is good, check-in and check-out is smooth. Breakfast buffet have good options with good taste. Hotel provide airport pic-up and drop facility free of cost from domestic airport. Cons: The Hotel is not having bell service means you have to take your luggage to your rooms, No Swimming pool, No smoking area, for smoke you have to go out from the Hotel.Bar and food Prices are very high side. Rooms are very small. Rooms have portable toilets which are again very small. Rooms have 32" LED TV but with distorted display. First time i have seen valet parking charges in a hotel (i.e. Rs.30/-). In simple word Not worth for the price band. You will get very good other options in same price band.
Comment from Hotel Management
Jun 19, 2017 by Ibis Mumbai Airport, Hotel Management
Dear Guest, Thank you for staying at ibis Mumbai Airport and also for reviewing us on Expedia. I am glad to note your appreciation of our airport transfers, Front Office experience, buffet breakfast and especially the services of our staff. At all ibis hotels worldwide, the rooms are designed after an extensive market survey with an intention of best utilization of the space available, allowing us to deliver our promise of ‘wellbeing at the best price’. I must mention that we have designated smoking areas in the hotel which are conveniently located at the main porch and the alfresco area of the restaurant. We also have the option of smoking rooms for guests with this preference. Also please allow me to clarify that valet parking charges are not applicable for our valued resident guests and patrons of our restaurant and bar. Once again, thank you for sharing your feedback. We look forward to welcoming you back at ibis Mumbai Airport in the near future. Thank you, General Manager ibis Mumbai Airport
4 out of 5
by Jan

Posted Apr 8, 2017 on Hotels
They need to up-grade their internet service, it is not working well. As per 1st April 2017 they are not allowed to serve alcohol due to restrictions decided by Indian Government. Location convenient if you have to make Domestic flights.
4 out of 5
by A verified traveler

Airport Ibis.. You know what to expect ...

Posted Mar 8, 2017 on Hotels
I stopped one night prior to a flight. It is an Ibis, so the rooms are the same as a thousand other ibis, but You know what you will get. I was pleasantly surprised by the breakfast, not something I often say about Ibis hotels!
Comment from Hotel Management
Mar 23, 2017
Dear Guest, Thank you again for sharing your experience, and appreciate your feedback on the culinary experience at our restaurant Spice it. We hope your next visit will be as pleasant as the previous one. Thank you, Ridul Deka General Manager ibis Mumbai Airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jakarta, Indonesia

CLoser to domestic airport

Posted Mar 6, 2017
Pros: Closeness to domestic and international airport.
Reception check in took time - but otherwise everything was okay. A drop given to domestic airport on time - was excellent in the early morning.
Comment from Hotel Management
Mar 23, 2017 by Ridul Deka, Hotel Management
Dear Ramesh, Thank you again for sharing your experience, I am glad you liked the hotel and its services and appreciated our shuttle service. Looking forward for your next visit, and hope it will be as pleasant as the previous one. Thank you, Ridul Deka General Manager ibis Mumbai Airport.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Bangalore

Convenient but cramped

Posted Mar 5, 2017
Pros: Convenient location, relatively clean, and a good restaurant.
Cons: The connection with Expedia.
Location: Near the airport. I did not explore.
It does not seem that the Expedia service links up with this hotel. On arrival they did not have my reservation; some backroom work was required to get me a room since I had an Expedia confirmation. On checking out they were applying the rack-rate, not the one guaranteed by Expedia. I had to leave with a large holding charge on my credit card. Again, backroom work was needed to fix the problem. My refund for the balance is awaited. Tiny room with just enough space for the bed. The floor, bedding, and the closet were clean. One of the few budget hotel rooms I have stayed in that had a good set of closet hangers. There was a small moulded modular toilet with shower. Some black soot-like substance seemed to be on the bathroom floor, and went home on the bottom of my bathroom slippers! There was a large neon sign of a neighbouring hotel that shone brightly into the room. When I complained about that the next morning, I was told that there were curtains (tucked away in the side) that I could have drawn. Good restaurant, and excellent buffet breakfast with hot dosa and egg counters. The lobby staff was courteous and helpful, but clearly working under a very hierarchical system with little decision making permitted to the reception staff.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 27, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Convenient business hotel

Posted Feb 25, 2017
The food was excellent. I had never been to India before and tried the breakfast buffet and dinner buffet. Indian food only. The western food didn't look so great. Room clean and spacious enough. Wifi available. Staff friendly. Location great for the airports (which unlike most major cities are in the city). But a long way from the touristy parts of the city. Also there are no international banks nearby so get your rupees at the airport or before you fly.
Comment from Hotel Management
Mar 23, 2017 by Ridul Deka, Hotel Management
Dear Dena, We very much appreciate your comments regarding your stay at the ibis Mumbai Airport. It is always a pleasure to receive positive feedback. I am glad to hear that you appreciated the culinary offerings at our restaurant and the friendliness of staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you, Ridul Deka General Manager ibis Mumbai Airport.
4 out of 5
by Elaine

Watch out for price switch by hotels.com

Posted Feb 20, 2017 on Hotels
The hotel was close to the airport but not very clean. I was most upset about how the hotels.com price changed from $113 per night plus tax to $186 per night plus tax equalling $232. When the bills switched to rupees the price somehow changed dramatically and I did not notice. Still do not know how it happened, so be very careful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Raipur

Good location

Posted Feb 18, 2017
It was very nice to stay in this . Quality of food in restaurant is very good.
Comment from Hotel Management
Mar 23, 2017 by Ridul Deka, Hotel Management
Dear Sanjeev, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and in particular appreciated our culinary offerings. We hope to see you again very soon. Thank you, Ridul Deka General Manager ibis Mumbai Airport.