Ratings based on 299 Verified Reviews

4.0 out of 5
77% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2017
Very nice hotel. Earth Lagoon facing view room was excellent.
2 out of 5
by A verified traveler from Toronto

Poor connectivity

Posted Dec 5, 2017
Very poor internet (wifi) connection and poor telephone signal. Not good for business travelers.
1 out of 5
by A verified traveler from TORONTO

Not a 5 star

Posted Nov 16, 2017
Pros: Location
Cons: Service & Quality of internet
I had checked in at 8pm and had to wait an hour for keys in the lobby. Not provided wifi despite having a booking. When checked into the room it had plumbing issues in the bathroom. Wi Fi was terrible - very inconvenient for business travelers.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location very close to airport and shopping a

Posted Nov 12, 2017
Counter Staff members are too slow. Didn't get any acknowledge on arrival. No welcome greetings. Waited for good 30 minutes to be served for checking in. Hotel rooms access cards stop working after 1 day. Friendly staff at the main door way.
1 out of 5
by A verified traveler from UK

Terrible hotel. NOT A 5 Star

Posted Nov 3, 2017
From the moment you arrive you realise that this is a sub standard hotel. Not only was there no one to open the car doors for me or greet me I had to ask several times to have baggage offloaded and taken to the room. The front desk staff were slow, discourteous and frankly poor. Hotel itself is dingy, smelly, old and in need of severe renovation. This is at best a 2 star hotel, the bed was uncomfortable, the time in the room was wrong, the telephone doesn’t work, the air conditioning controls were terrible and lighting in the room was so bad a few candles would have done a better job.
1 out of 5
by A verified traveler from UK

Worst hotel ever

Posted Nov 2, 2017
This hotel is NOT 5 stars, at best 2 stars The staff are rude, lazy and inconsiderate. Rooms are very dark, dingy and smelly with desperate need of renovation. Location is terrible too. There is nothing about this hotel I can recommend so just AVOID it unless absolutely necessary
5 out of 5
Recommended
for Everyone
by A verified traveler

Really close to the airport.

Posted Oct 18, 2017
Hotel need to inform their guests beforehand that there is not much transportation available from the domestic airport to the hotel and they should arrange for it as it is less than a mile away. Also, the hotel is excellent, thy just need to pay attention to details and renovate the room bathrooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dhaka

Great Ambience, unique indoor structure

Posted Sep 13, 2017
Overall a great stay...liked the dome structured building with magnificent lagoon view (both day and night).....staffs are very responsive and courteous.....breakfast is amazing....close to both the airports.....
5 out of 5
by william c

Great hotel

Posted Aug 6, 2017 on Hotels
A most helpful and verry kind staff.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 25, 2017 on Hotels