Ratings based on 407 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Try to find somewhere else to stayPosted May 13, 2017
Bath tub drained very slowly. One morning no coffee cups & it was difficult to get anyone to care. For the nightly room rate it was not worth the stay.
for Everyoneby A verified traveler from Canada
EXCELLENT QUIET MOTELPosted May 12, 2017
Pros: Ease of access. Newly renovated rooms. GREAT bed. Big TV.
Cons: Friendlier staff.
After a very long day on the road this hotel was very nice to arrive at. Although the hotel staff was curt and not friendly, this didn't deter us. LOVED backing up in our parking spot and unloading our burgeoning car into the room...2 steps from car to door. PERFECT.
for Everyoneby A verified traveler from Toronto, Csnada
Posted Apr 21, 2017
Room looked like it had been recently renovated. Very clean room, quiet, nice comfortable bed and close to fairly good restaurants. Staff was friendly and quite helpful.
for Everyoneby A verified traveler from upstate NY
Handy LocationPosted Apr 20, 2017
Pros: Location was great for our travel plans, a short distance out of Santa Cruz, but handy to the San Jose airport and major highways.
Cons: The bathrooms seem to have been recently upgraded, but already needed small repairs.
Location: One can make a short trip into Santa Cruz where there are restaurants, the beach and the boardwalk or go a different direction to see redwoods.
The hotel has a great location near Santa Cruz with easy off and on from 17. Staff were very friendly and accommodating. They let us sign in early after a very long travel day. Made sure we had a quiet room, too.
for Everyoneby A verified traveler from UK
Perfect stopoverPosted Apr 19, 2017
Hotel booked for first night of hwy 1 travels after getting of a flight in San Francisco from the UK. Perfect location just off highway for easy access. Didn't use hotel facilities as was in at 9pm and out at 4am but was perfect for what we needed. Clean, comfortable and quiet!
for Everyoneby A verified traveler from n
Best hotel in the areaPosted Apr 14, 2017
Lovely rooms and clean grounds. We felt very safe and slept well
for Everyoneby A verified traveler from Southern California
Very nice facility Recently remodeled.Posted Apr 12, 2017
Breakfast was excellent. Very clean eating area, well stocked, good variety of breakfast items, coffee was available 24 hrs a day that was very good.
for Everyoneby A verified traveler from Grass Valley, CA
Nice place to stay in Scotts ValleyPosted Mar 29, 2017
Pros: location, cleanliness
Cons: TV schedule in room
Location: about 20 minutes to Santa Cruz
Our room was very clean and comfortable except for the 6:00 AM wake up call which we didn't order. YIKES! Great breakfast with fairly delicious variety of foods. The breakfast room was spacious and very clean.
for Everyoneby A verified traveler from UTAH
Posted Mar 27, 2017
Pros: LOCATION WAS GOOD AND QUIET.
Cons: WE DIDN'T GET OUR TOWELS (ONE DAY) ON TIME.
Location: BOARDWALK AND HENRY COWELL STATE PARK. AMUSEMENT. OCEAN,
GOOD LOCATION WITH STORES AND MARKETS NEAR BY. READY ACCESS TO FREEWAY AND MAJOR SITES 15 TO 25 MINUTES AWAY. STAFF WERE FRIENDLY AND HELPFUL. BREAKFAST HAD GOOD CHOICES TO EAT
by A verified traveler from Idaho
DisappointmentPosted Mar 24, 2017
Cons: Need updates.
Half the curtins hagging on the floor with the hardware. The carpet was ripped in several places. TV was old and not all the stations listed comming in clearly. Best western for consitan quality as my first choice when choosing a place to stay, but consider this was my worst expierence on Best Western's