We called the front desk in regards to our heater not working. They checked the controls and found an issue. Then we had a very loud noise from the heater. We called back and they said the only thing they could do was move us. This was now around 10:30pm. A long day since we flew from OC to San Jose that morning and went to a funeral. This room should not have been rented out as it was not in any condition for someone to stay in. Also when we checked in they had us in a handicap room and when I spoke to someone from Expedia they did not say anything about this type of room. They blamed it on Expedia. The front office staff was not educated on how to take care of customers. A manager never called us to say they were sorry for our inconvenience. I would never stay there again.
Comment from Hotel Management
Jan 27, 2017 by Management, Hotel Management
Dear Valued Customer,
Thank you for your detailed review. We love hearing both good and bad from our customers so that we can improve on their next stay. We apologize your stay at the Seacliff Inn was not up to your satisfaction and that you never received a call from our manager. Customer satisfaction surveys like Expedia, is one of our most unique driving force in terms of how well we are taking care of our customers.
At the Seacliff Inn, we pride ourselves on our high levels of service, clean rooms, great food, offering great value for money and giving our guests the home away from home experience. Part of our mission at the Seacliff Inn is having fast, friendly, and effective service, so that our customers leave here feeling great about their experience. We regret our hotel did not live up to your expectations. Again, we're truly sorry for the disruption and inconvenience you experienced. We take note about your comment about the room service trays and we have already taken measures to improve the service.
We hope you will allow us to earn your trust in the future by giving us another opportunity to accommodate your stay. We look forward to welcoming you back soon.