Indoor pool, outdoor pool, pool umbrellas

Reviews of Camino Real Hotel

4.5 out of 5
Camino Real Hotel
Av. San Martín y 4to. Anillo, Equipetrol Norte, Santa Cruz

Reviews

8.8

Excellent

Rating 10 - Excellent. 171 out of 324 reviews" "
Rating 8 - Good. 106 out of 324 reviews" "
Rating 6 - Okay. 33 out of 324 reviews" "
Rating 4 - Poor. 8 out of 324 reviews" "
Rating 2 - Terrible. 6 out of 324 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

jiaju, la paz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Litci Flores on Feb 6, 2024
Estimado Sr. JiajuGracias por su preferencia! sus comentarios son muy importantes para nosotros!Esperamos contar con su presencia una futura visita a Santa Cruz.Reciba saludos cordiales

10/10 Excellent

Fu Ren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good staff, would come back
Stayed 1 night in Jan 2024
Response from Litci Flores on Jan 23, 2024
Dear Mr. RenThanks for your preference! your comments fill us with motivationWe hope to have your presence on a future visit to Santa Cruz.Best regards

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Litci Flores on Oct 23, 2023
Estimado Daniel Gracias por su preferencia! sus comentarios nos llenan de motivación. Esperamos contar con su presencia una futura visita a Santa Cruz. Reciba saludos cordiales

10/10 Excellent

WALTER

Stayed 2 nights in Oct 2023
Response from Litci Flores on Oct 17, 2023
Estimado Walter Gracias por su preferencia! sus comentarios nos llenan de motivaciónEsperamos contar con su presencia una futura visita a Santa Cruz. Saludos cordiales

4/10 Poor

Julio

Liked: Amenities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Litci Flores on Nov 18, 2023
Estimado JulioGracias por tu preferencia, tus comentarios son muy importantes para nosotros.Esperamos contar con tu presencia una futura visita a Santa Cruz para cambiar su experiencia con nuestros servicios. Recibe saludos cordiales

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for walking around
Stayed 2 nights in Sep 2023
Response from Litci Flores on Sep 22, 2023
Estimado AlexanderGracias por su preferencia! sus comentarios son muy importantes para nosotros.Esperamos contar con su presencia una futura visita a Santa Cruz.Saludos cordiales

6/10 Okay

sergio

Stayed 4 nights in Sep 2023
Response from Litci Flores on Sep 22, 2023
Estimado SergioGracias por su preferencia! sus comentarios son muy importantes para nosotros.Esperamos contar con su presencia una futura visita a Santa Cruz.Saludos cordiales

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Okay but not great hotel
Okay but not great
Stayed 1 night in Sep 2023
Response from Litci Flores on Sep 22, 2023
Estimado Gracias por su preferencia! sus comentarios son muy importantes para nosotros.Esperamos contar con su presencia una futura visita a Santa Cruz.Saludos cordiales

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
My experience was truly a mix of emotions at times great, and at others not so much. The hotel is beautiful and newly renovated but the service personnel especially at the front desk, I recommend to steer clear of them as much as possible. The hotel is constantly being cleaned, painted, repaired, but everything is always dirty specially the pool area even though we were there for a week
Stayed 2 nights in Sep 2023
Response from Litci Flores on Nov 9, 2023
Dear guestThanks for your preference! Your comments are very important to us.We hope to have your presence on a future visit to Santa Cruz.Kind regards

6/10 Okay

Miguel

Liked: Cleanliness, property conditions & facilities
Check in was more than one hour late
Stayed 5 nights in Jun 2023
Response from Litci Flores on Jul 14, 2023
Dear Mr.Thanks for your preference! Your comments are very important to us.We look forward to counting on your presence on a future visit to Santa Cruz.Receive cordial greetings

4/10 Poor

Alejandro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived at 10:30pm and all the lights were off in the hotel. They had zero food nor beverages to offer. I booked a king size room and was given a double bed facing a gigantic screen from opposite building. No curtains either to block the glare.
Stayed 1 night in May 2023
Response from Hector Salinas on May 18, 2023
Dear Alejandro,Thank you very much for your preference and review.Be sure that we are working in the details you mentioned.Best Regards.

10/10 Excellent

Herman

Stayed 1 night in Apr 2023
Response from Hector Salinas on May 25, 2023
Muchas gracias por su visita !!

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exvcelente!
Stayed 3 nights in Apr 2023
Response from Hector Salinas on Apr 25, 2023
Muchas gracias por su visita

10/10 Excellent

Ilse

Stayed 1 night in Jan 2023
Response from Hector Salinas on Mar 9, 2023
Muchas gracias por su preferencia.

10/10 Excellent

E Gary

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 12 nights in Jan 2023
Response from Litci Flores on Jan 19, 2023
Estimado GaryGracias por su preferencia! sus comentarios nos llenan de motivación. Esperamos contar con su presencia una futura visita a Santa Cruz.Reciba Saludos cordiales

6/10 Okay

Santiago

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Place includes parking in price, but we had to park on the street. Asked for cups and they said they had none avaible. Asked for 3 different food plates and all came cold as if food was done the day before.
Response from Litci Flores on Jan 6, 2023
Dear SantiagoThe parking service is included but is subject to availability when you arrive at the hotel.Regarding the cup services and the food, we are passing on your comment to our management so that these errors are corrected and they do not happen again.We hope to have your preference on a future visit to Santa Cruz and we can change your experience with our services.Receive best regards

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Litci Flores on Dec 16, 2022
Estimado Eduardo Gracias por su preferencia! sus comentarios nos llenan de motivación. Sera un gusto recibirlo en una futura visita a Santa Cruz. Reciba saludos cordiales

10/10 Excellent

Brian, Hoboken

Traveled with family
Liked: Cleanliness, staff & service, amenities
Second time we've stayed here; great location, helpful staff, they came & picked us up at the airport, across the street from the Ventura mall, excellent restaurant.
Response from Litci Flores on Nov 7, 2022
Dear BrianThanks for your preference! Your comments fill us with motivation.We hope to have your presence on a future visit to Santa Cruz.Best regards

6/10 Okay

William

Stayed 2 nights in Sep 2022

10/10 Excellent

Sonia, Vienna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not hesitate to stay here. The place is 5 star. Excellent food. The setting is relaxing. The people that work there were great!
Stayed 7 nights in Jul 2022
Response from Litci Flores on Jul 15, 2022
Dear Sonia Thanks for your preference! We hope to have your presence on a future visit to Santa Cruz. Best regards

10/10 Excellent

Paulo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel and the staff there are exceptional. Also the facility amenities are great from the little i had time to experience
Stayed 1 night in Jul 2022
Response from Litci Flores on Jul 7, 2022
Dear Mr. Paulo Thanks for your preference! Your comments are very important to us. Best regards

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Litci Flores on Apr 18, 2022
Estimado Ivan Gracias por su preferencia! sus comentarios son muy importantes para nosotros! Saludos cordiales

8/10 Good

marcelo

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I stayed many times at Camino Real and is always a pleasure to arrive there. The place is inviting by the pool. Only I think is no need to have music in the gardens, better to enjoy nature or smooth tipe of music to relax, and not loud. We spend time there to relax and enjoy nature if possible.
Stayed 4 nights in Apr 2022
Response from Litci Flores on Apr 14, 2022
Dear guest. Thank you for your preference and your good comments. We hope to welcome you again soon at the hotel. Best regards

6/10 Okay

Ben

Liked: Staff & service
Disliked: Property conditions & facilities
Has the air of faded grandeur. In some areas, a bit too faded.
Stayed 1 night in Mar 2022
Response from Litci Flores on Mar 14, 2022
Thanks for your preference! Your comments are very important to us. Kind regards

2/10 Terrible

Ashutosh

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Terrible staff at the reception. I didn’t receive any benefit of room upgrade and in fact they gave me a smaller room without a bath Tun. They wanted to charge for late check out even though it said guaranteed check out late
Stayed 2 nights in Feb 2022
Response from Litci Flores on Mar 4, 2022
Dear Mr. Ashutosh Our free early check in is subject to availability from 10:00 am. If we had the information of your arrival at 05:30 am, we would have recommended you to make your reservation the day before because the hotel was full for the holiday. The room that we gave you was the first one that was vacated so that you do not wait until our regular schedule 3:00 p.m. For a future stay, please inform us of your arrival time to make the respective forecasts. Kind regards

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best stays
The accommodation was amazing welcoming staff that makes sure you enjoy every single bit of your stay the breakfast was included and delicious
Stayed 1 night in Feb 2022
Response from Litci Flores on Mar 4, 2022
Thank you for your preference, your comments are very important to us!

8/10 Good

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Litci Flores on Jan 26, 2022
Gracias por su preferencia!

10/10 Excellent

Aniceto, Wilsonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Jan 2022
Response from Litci Flores on Jan 26, 2022
Gracias por su preferencia!

10/10 Excellent

E Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming stay in Santa Cruz, Bolivia
Convenient location adjacent to the fourth ring and across the street from the Ventura Mall. Lovely pool and grounds. Very comfortable, clean and spacious room.
View from our balcony.
Stayed 11 nights in Nov 2021
Response from Hector Salinas on Dec 14, 2021
Thanl you very much for your visit. Best regards

10/10 Excellent

Yury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Overall it was ok.
Stayed 4 nights in Aug 2021
Response from Hector Salinas on Aug 16, 2021
Thank you very much for your visit. Best Regards

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, friendliness and a great complementary breakfast buffet
Stayed 1 night in Jun 2021
Response from Hector Salinas on Jun 7, 2021
Thank you very much for your preference. Best regards.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not brand new, but it’s very well-kept. I have been going to Santa Cruz for four years this is by far the best hotel we stayed in. The staff members are amazing. Felix, Tania, and Litcy were exceptional.
Stayed 5 nights in Mar 2021
Response from Hector Salinas on Mar 15, 2021
Dear Guest, Thank you very much for your visit and review. We hope you can back soon. Best regards.

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
No cleaning
Great location. Walking distance to ventura mall, but they did not clean the room up once after my 3 day stay.
Stayed 2 nights in Dec 2020
Response from Hector Salinas on Dec 22, 2020
Dear Guest, Thank you very much for your preference and review. We are working about it, all the pandemia made a lot of changes inseide the hotel. Best regards.

2/10 Terrible

Verified traveler

Stayed 3 nights in Mar 2020
Response from Hector Salinas on Mar 19, 2020
Buenas tardes, favor si nos puede brindar un mail para consultar sobre su estadía y la valoración de 1 punto. Saludos cordiales.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Hector Salinas on Feb 26, 2020
Muchas gracias por su visita.

10/10 Excellent

Rossana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the middle of a hectic business schedu
Absolutely one of the best price/offering options. The location, the amenities, the spa and the caring staff make a huge difference. This was a very stressful trip and my last stop was in Hotel Camino Real in Sta. Cruz. A real blessing given how stressed I was towards the end of my business tour. The spa was like heaven to me in the short hours I had between flights and a right business schedule. The staff is particularly special and very caring. They accommodate to your needs to make you feel welcome and comfortable. Will certainly come back.
The outdoor pool site
The wonderful Spa. Has hot and cooler jacuzzis, dry and humid (with Eucalyptus) saunas, massaging cascades and an indoor warm pool.
Stayed 3 nights in Feb 2020
Response from Hector Salinas on Feb 12, 2020
Dear Rossana, Thank you very much for your preference. It was a pleasure to have you like our guest. We hope to see you soon. Best regards.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Hector Salinas on Nov 29, 2019
Dear Guest, Thank you very much for your visit. Best regards.

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019
Response from Hector Salinas on Nov 27, 2019
Dear Guest, Thank you very much for your preference.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decorated hotel. Very nice rooms. Friendly and service-minded staff.
Stayed 2 nights in Nov 2019
Response from Hector Salinas on Nov 19, 2019
Dear Guest, Thank you very much for your visit. Best Regards.

10/10 Excellent

Karen, Trinidad

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and had very courteous and professional staff.
Stayed 9 nights in Sep 2019
Response from Hector Salinas on Oct 9, 2019
Dear Karen: Thank you for your visit and your comment!. Best regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location next to the mall, staff courtesy, the restaurant breakfast was always great
Stayed 8 nights in Sep 2019
Response from Paula Carrillo on Oct 7, 2019
Thank you very much for your visit and comment. We hope you be back soon. Best regards.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Hector Salinas on Oct 9, 2019
Gracias por su puntuacion!!

10/10 Excellent

Valeria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were able to arrange easy and safe pick up from and to the airport. We checked in fairly late and everyone was very professional. I loved the variety on their breakfast buffett. Wish we had more time to enjoy the amenities. We will definitely be back.
Stayed 1 night in Sep 2019
Response from Hector Salinas on Oct 3, 2019
Dear Valeria: Thank you for your visit to Camino Real Hotel, we hope you be back soon. Best regards, Camino Real Team

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel beautiful swimming pools
Great hotel, beautiful swimming pools area, nice, big, new rooms, great iacuzzi I think I got a jr suite. People super friendly.
Stayed 2 nights in Sep 2019
Response from Hector Salinas on Oct 1, 2019
Dear Cesar, Thank you very much for your preference. Best regards.

10/10 Excellent

Jh, Indiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We were there for two days and had a good time. We found two lizards in one of the rooms and the staff upgraded us to a suite.
Stayed 2 nights in Sep 2019
Response from Hector Salinas on Sep 30, 2019
Hello Dear Guest, Thank you very much for your visit and opinion. Best regards.

10/10 Excellent

Carlos, Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very friendly. Room was cleat, neat, and had everything. Loved the stay, and I would definitely come back
Stayed 1 night in Sep 2019
Response from Hector Salinas on Sep 20, 2019
Dear Carlos, Thank you very much for your visit. We hope you can back soon. Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast buffet ever. Staff exceedingly courteous and efficient.
Stayed 2 nights in Aug 2019
Response from Hector Salinas on Aug 8, 2019
Dear Guest, Thank you very much for your visit. Best regards.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
As a solo traveler, I like staying in a location close to a supermarket and restaurants. Camino Real Hotel meets those criteria. For those who enjoy lounging or swimming, there’s a pool.
Stayed 2 nights in Jul 2019
Response from Hector Salinas on Jul 15, 2019
Thank you very much for your visit. Best regards.

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5⭐️ Stay
Stayed 2 nights in May 2019
Response from Hector Salinas on May 28, 2019
Thank you very much for your preference. Regards.