Ratings based on 149 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Singapore

Past it's prime. Please avoid using this hotel

Posted Oct 3, 2016
Had been a loyal guest for almost a decade. Sad to see the state of affairs at Caminoreal. Pretty much my last stay here. Pros: close to Ventura mall and located in a quaint residential area. Cons: outdated installations, fittings and fixtures need a major uplift, rude and inept staff especially at the reception, room lacks basic amenities for business travelers.
Comment from Hotel Management
Jan 12, 2017 by Hector Salinas, Hotel Management
Dear Rahul. Thanks very much to be a loyal guest. We are going to work in the details that you mention. Best Regards.
5 out of 5
by A verified traveler

Best Value & Quality relation hotel.

Posted Sep 26, 2016 on Hotels
Is quite hard to find a good hotel in Santa Cruz with an affordable price. Usually Santa Cruz hotels over price the room rate and if you book on to a cheap hotel is too far from everywhere and be careful with the pictures they are very tricky. I always stay in Camino Real because is in front of the Ventura mall which have a lot of food places and starbucks (It will be great if Camino real open the exit to Ventura Mall) The facilites of the hotel are awesome, the pool the Gym, be careful with the indoor pool they surcharge to your room. The Hotel have two restaurant which are very expensive and So so is better to go to the ventura mall.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear guest, Thank you very much for a nice review about us. We hope to see you soon. Best regards.
5 out of 5
by Jason

This traveler left a rating score only Posted Aug 28, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to Ventura mall.

Posted Aug 10, 2016
Clean room , professional and great service. Comfortable room
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago

Okay, but needs to improve internet service

Posted Aug 5, 2016 on Orbitz
Hotel needs to urgently upgrade its internet service. Not good at all, very poor for business traveller needs.
4 out of 5
Recommended
for Everyone
by A verified traveler from La Paz

Very Nice hotel near mall and restaurants

Posted Jul 19, 2016
Location: Shoping, dinning, walking, there is a mall just accros the street
Very good hotel, the breakfast is awesome, the staff was so frendly. They are under remodelation of a small part and there is some noise during the day
5 out of 5
by Flavia from Westchester, New York

Camino Real makes you feel at home

Posted May 20, 2016 on Hotels
From the time you enter the hotel, you receive a great service: warming welcome, great service checking-in, valet help outstanding. The room was very clean, nice, comfortable, with beds that invite you to relax (nicely soft). The neighborhood is great, a few steps from a new shopping mall where one can shop and/or enjoy a movie or two (movie theaters there too), restaurants and food court on the top floor where the food was just delicious. This was a really an awesome experience and I am eager for my next travel to Santa Cruz to enjoy all the hotel Camino Real has to offer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Apr 30, 2016
Good space with a mall a few streets away with good options for enterteintmaint
4 out of 5
by Stuart

Nice place

Posted Feb 21, 2016 on Hotels
Nice place with great pool. Friendly staff. Somewhat in the middle of nowhere. Wold have preferred to be in the center of town.
3 out of 5
by Timothy from Cochabamba

3 1/2 stars

Posted Dec 31, 2015 on Hotels
They claim to be a 5 star but, in reality and quality, it's around a 3 1/2. The wifi is only in the lobby, they only have 14 parking spaces, the employees act like they don't want to be there ( much less care if you are). If you are taking children? Make sure you prepare them for a cold water pool, because the warmer indoor pools are only for adults. Also they require a government ID for EVERYONE! Including the baby.