Ratings based on 1,046 Verified Reviews

3.6 out of 5
75% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Geyserville, CA

Location is everything

Posted Jun 5, 2017
Pros: the locatuion
Cons: The parking lots
Location: Santa Cruz Boardwalk and Pier
The location of this hotel is great! We felt like we rolled out of bed onto the volleyball courts at the Boardwalk.The hotel is just a nice affordable hotel....about what you would expect for what you pay for.Its not super fancy or super large....but it worked great for us! And the staff was very friendly.
Comment from Hotel Management
Jun 5, 2017 by Betty, Hotel Management
Thank you for your review of your stay with us at Coastview Inn. It is a privilege to be able to serve guests such as yourself! We pride ourselves on clean and comfortable rooms at a reasonable rate Location is absolutely one of our biggest draw as we have the best around! Please stay with us again the next time you are in our area.
1 out of 5
by A verified traveler

The only positive thing I can say

Posted May 29, 2017
Location! Right across street from the beach with free parking. This inn was a death trap. The walk to our room was scariest when I SUNK into soft ground on the second floor. There is water damage in several parts of the corridor, making soft concrete indents that could give any minute. Also, the pool was filled in. Book a room on the first floor, and hopefully nobody lands on you from the 2nd floor- Good luck!
Comment from Hotel Management
Jun 23, 2017 by Betty, Hotel Management
Thank you for telling us about your stay with us at Coastview Inn.We are working on providing updated items in our rooms so we hope you will give us another opportunity to provide sleeping accommodations for you the next time you are in our area. We would love another chance to provide for you a great stay!
1 out of 5
by A verified traveler

NO cancellation and NO refunds!!!!!

Posted May 23, 2017
It was my birthday weekend getaway and I was just super excited to be in the area, to find a hotel so close to beach last minute and getting a good deal on it as well. With everything aligning perfectly, I didn't mind to pay attention to the date during booking process. Somehow the date selected was for the next day, not same day. When I arrived is when I got the bad news. So, not only was it for the wrong day, apparently they do NOT do any cancellations and do NOT do refunds. They will gladly issue a cancelation fe for your convenience. I tried to reach out to them every way possible but no luck. Left messages and emails but they will not respond back to you. Make sure you cross your t's and dot your i's. Thank you for your world class A1 service guys!!! "Dont take it personally, it's just business" -Expedia
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

Posted May 21, 2017
Pros: Lication
Location: Within walking distance of pier and activities.
The parking is limited. Very limited. There are only a few spaces in the garage. The rest of the cars have to park in the lot over the hotel. The accommodations are satisfactory. They were clean and that's what I cared about. We asked for extra pillows and had no problem getting them even though it was fairly late at night. The staff was friendly and pleasant.
Comment from Hotel Management
Jun 24, 2017 by Betty, Hotel Management
Thank you for your review of your stay with us at Coastview Inn. It is a privilege to be able to serve guests such as yourself! We pride ourselves on clean and comfortable rooms at a reasonable rate . Great customer service is absolutely one of our biggest draws as we are the best around! Please stay with us again the next time you are in our area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect spot and WOW that price!!!

Posted May 10, 2017
Beautiful I loved the distance from the boardwalk the staff was wonderful. Would love to visit again soon
Comment from Hotel Management
Jun 23, 2017 by Betty, Hotel Management
Thank you for staying with us at Coastview Inn. We enjoy hearing from our guests and we look forward to seeing you again the next time you are in our area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 8, 2017
Great location to the boardwalk. Multiple times we would make a quick 5 min walk back to the hotel. Nice staff. Needed extra pillows and hair dryer which they provided. Hard springy bed. Wish when I laid down I didn't feel he springs in my back. I was able to sleep but woke up with some slight discomfort. Went away within 10-15 mins so it was not that bad.
Comment from Hotel Management
Jun 23, 2017 by Betty, Hotel Management
Thank you for staying with us at Coastview Inn. We enjoy hearing from our guests and we look forward to seeing you again the next time you are in our area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach

Posted May 4, 2017
Nice and close to boardwalk. Didn't enjoy the area as much.
Comment from Hotel Management
Jun 23, 2017 by Betty, Hotel Management
Thank you for staying with us at Coastview Inn. We enjoy hearing from our guests and we look forward to seeing you again the next time you are in our area!
2 out of 5
by A verified traveler

You can find better

Posted Apr 30, 2017
Convenient location near the boardwalk but very poor parking situation. Not a clean room.
Comment from Hotel Management
May 10, 2017 by Betty, Hotel Management
Thank you for telling us about your stay with us at Coastview Inn.We are working on providing updated items in our rooms so we hope you will give us another opportunity to provide sleeping accommodations for you the next time you are in our area. We would love another chance to provide for you a great stay!
2 out of 5
by A verified traveler

Close to beach

Posted Apr 24, 2017
Pros: breakfast was ok.
Cons: air conditioner was too close to the bed, my son woke up with a sore throat and cough.
Location: walk on the beach, walk the boardwalk
Close to the beach, adequate parking, breakfast was okay, room was a bit cramped (small) for 4 people
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in front of the beach

Posted Apr 18, 2017
Everything is a walking distance to everything. Enjoyed the view to the beach. Clean room with a comfortable beds. Breakfast was great