Ratings based on 731 Verified Reviews

3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from o

Nice hotel.

Posted May 22, 2017
Vey nice hotel and close to downtown Santa Cruz. Enjoyed stay.
Comment from Hotel Management
May 24, 2017 by Guest Experience Manager, Hotel Management
We're really delighted that you enjoyed your stay with us and that you found our location so convenient. We hope that you will have an opportunity to visit us again - we'd love to welcome you back. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Appleton, WI

Decent hotel for the price and area

Posted Apr 24, 2017
The hotel is a bit tricky to find at first but once you find it it is in a convenient location to explore Santa Cruz. The room is a bit small with no way to adjust the temperature. The bathroom was huge though. Tje staff,Randi at the front desk in particular, was great and very helpful!
Comment from Hotel Management
Apr 28, 2017 by Guest Experience Manager, Hotel Management
Thank you for your review! We truly appreciate your kind words about our staff. It's a boost for us every time we hear positive reviews such as this. We will be sure to let Randi know that he made an impact during your stay - he will be delighted. We hope to welcome you back to the hotel soon! Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Can't beat it for the price

Posted Apr 22, 2017
Room was very clean. Staff was very friendly and helpful. Breakfast was better than average for this type of hotel. Not too close to the beach and not too far. You'll still want to drive to the beach, but the traffic around this hotel is much less than the ones closer to the beach. Which is nice because Santa Cruz can get very crowded. This one is right off hwy 17 and hwy 1. The only downside is leaving the hotel. The exit forces you to one way only, and that puts you toward the hwy 1 entrance. Still not a big deal. Hotel isn't fancy. Very basic. But clean with comfortable beds and clean rooms. Probably the best in this price range in the city. As long as you don't require walking distance to the beach, it's my favorite for this city
Comment from Hotel Management
Apr 26, 2017 by Guest Experience Manager, Hotel Management
We are really happy to read your review! We are delighted to be your hotel of choice in the city, and to hear that you enjoyed such a fantastic stay with us! You had exactly the experience that we want to provide for all of our guests, and we appreciate you taking the time to provide such a detailed review. We hope to see you again soon! Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Alaska

Great location! Friendly! Good breakfast !!😊

Posted Apr 11, 2017
My wife and I take turns visiting our son who plays soccer in the area! Spend a lot of time at boardwalk, walking beaches! Fun place!!
Comment from Hotel Management
Apr 13, 2017 by Guest Experience Manager, Hotel Management
Many thanks for your recent review, we are delighted to get feedback from regular visitors. We appreciate your comments and we are very pleased that you and your wife enjoy your visits with us! We hope to welcome you back to our hotel many times in the future. Best wishes, Hotel Management.
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Room was clean, but clearly in need of rehab. Fire sprinkler in bathroom appeared to be disabled. Beds were not very comfortable. Staff was very polite, helpful and nice.
Comment from Hotel Management
Apr 13, 2017 by Guest Experience Manager, Hotel Management
Many thanks for your recent review. Please rest assured that all our fire sprinklers are maintained and operational at all times. We trust that you enjoyed your clean room and are happy to hear that our staff were so helpful. We hope that you will choose to stay with us again when you are in the area. Best wishes, Hotel Management.
2 out of 5
by A verified traveler

Posted Apr 8, 2017
The bath tub and toliet was dirty and dingy. There was no channel guide for the television channels. The pool closes too early at 9pm.
Comment from Hotel Management
Apr 13, 2017 by Guest Experience Manager, Hotel Management
Many thanks for your review. We apologize that you were disappointed in some of our amenities, we will do our best to rectify these issues in the future. We hope that you will give us an opportunity in the future to give you a fantastic stay with us - we would love to welcome you back. Best wishes, Hotel Managment.
4 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Easy access from highway

Posted Apr 1, 2017
Good included breakfast. The outdoor pool and hot tub cleanliness left much to be desired. Water was cloudy and had swirly strands in it; had son skip using it
Comment from Hotel Management
Apr 4, 2017 by Guest Experience Manager, Hotel Management
It's really good to hear that overall you had a great stay with us, although we are sorry if the pool did not seem as clear as you would have liked. Please rest assured that it is cleaned and maintained thoroughly, and is perfectly suitable for use. We hope that you and your son will have an opportunity to use it the next time you stay with us. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
Room was clean and comfortable. Location was convenient.
Comment from Hotel Management
Mar 21, 2017 by Guest Experience Manager, Hotel Management
We're delighted that you enjoyed your stay with us, and that you found our location to be so convenient. Thanks very much for your review, we appreciate in particular your comments about how comfortable and clean your room was. We really hope that you'll visit this fantastic region again, and that you will allow us to be your hosts! Best regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
A very easy going experience, the staff was very gracious and the room was comfortable.
Comment from Hotel Management
Mar 16, 2017 by Guest Experience Manager, Hotel Management
We're delighted that you enjoyed your stay with us so much. Thank you for your review, we appreciate in particular your comments about how comfortable your room was, and how gracious our staff are.It sounds as though you had a really lovely relaxed time, and we hope that you'll make time to take another trip to this area very soon. We would love to welcome you back! Best regards, Hotel Management
3 out of 5
by A verified traveler

Excellent location one block off Hwy 1

Posted Mar 9, 2017
Pros: Location, some of the staff, breakfast hours and offerings
Cons: Housekeeping services, better awareness of people who check in to party late and keep you awake,
The location couldn't be beat. Right off the highway and 10 minute walk to downtown shopping. The front desk, manager, and maintenance person provided excellent service and went above and beyond to address problems. However, the facility is aging and my fridge went out, the public washer was down for a time, and you can hear too much noise outdoors. Too many late (after midnight) check-ins with marijuana and the sex trade involved. During my extended stay, I requested housekeeping at times, but they only emptied the trash. Housekeepers are not supervised.
Comment from Hotel Management
Mar 11, 2017 by Guest Experience Manager, Hotel Management
Thank you for taking the time to write such a detailed review. We are happy that you loved our location, and that people on our team assisted you so well during your stay. All of your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to our housekeeping team, it does not sound as though you received the level of service from them that we want to provide. We are very strict as to traffic and visitation rights on our property, and you can be sure that we will investigate your comments thoroughly from that perspective. We hope that you will choose to stay with us again if you are in this area - we would love to have the opportunity to give you a perfect stay with us! Best wishes, Hotel Management