Upon arriving I was denied a room even with a reservation. Was left without a hotel room for the night. Luckily was able to find reservations somewhere else.
Comment from Hotel Management
Apr 15, 2017 by Bing, Hotel Management
I apologize for the mishap that occurred with your reservation. We do have certain policies that we must follow in order to ensure a great stay for all of our guests. At the very least, I’m glad you were not without a hotel during your time in Santa Cruz. Please feel free to contact me directly regarding your specific incident.