Property grounds

Reviews of Continental Inn

2 out of 5
Continental Inn
414 Ocean Street, Santa Cruz, CA

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1004 reviews" "
Rating 8 - Good. 319 out of 1004 reviews" "
Rating 6 - Okay. 158 out of 1004 reviews" "
Rating 4 - Poor. 79 out of 1004 reviews" "
Rating 2 - Terrible. 71 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room was dirty when I checked in I had to go back and tell them that the room was dirty bed not made horrible
Stayed 2 nights in Mar 2024

6/10 Okay

Roy

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Destiny

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and the room was clean and fresh !
Stayed 2 nights in Mar 2024

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Becki

Traveled with partner
Disliked: Amenities
There was an issue with my reservation and the front desk had a TERRIBLE time trying to fix it. It was super stressful and inconvenient. Also the room was $30 more on Expedia compared to the front text amount. I will NOT be using Expedia ever again!! Caused strain to my relationship an overall awful experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Balberto

Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. They are the cleanest by far super friendly
Stayed 1 night in Feb 2024

8/10 Good

Maria Luisa

Liked: Cleanliness
Disliked: Amenities
There were two signs on opposite sides of the street for this hotel and it was confusing. The side I went to, the door to the entrance was locked and there was a bell you were supposed to ring. The bell didn't work. I stood out there for a while, trying to look up the phone number for the hotel to call their lobby. Finally, someone came and buzzed me in. The check-in was smooth. Afterward, I couldn't find the room and came back to get help. Same thing, tried to press the button - she never came so I went around the building again, in the rain, looking for the room. The room was all the way in the back and around the corner and not easy to identify. The room was clean and comfortable.
Stayed 1 night in Feb 2024

6/10 Okay

Empress

Liked: Staff & service
Disliked: Cleanliness
Needs to wipe down walls.
Stayed 3 nights in Jan 2024

8/10 Good

Jasmin

Stayed 2 nights in Jan 2024

8/10 Good

Henry

Stayed 1 night in Jan 2024

6/10 Okay

Aichetou

Stayed 2 nights in Jan 2024

10/10 Excellent

Susie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good value.
Stayed 1 night in Dec 2023

4/10 Poor

Merrick

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mold on back of door signage, fewer parking spots than rooms, smelly bathroom, partially made bed.
Stayed 2 nights in Dec 2023

10/10 Excellent

Monique

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Felecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

ngan

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room good front desk.
Stayed 1 night in Dec 2023

10/10 Excellent

Daisy, Watsonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always so friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
I always like staying there
Stayed 1 night in Dec 2023

10/10 Excellent

CHASE

Disliked: Amenities
Very Nice People, very nice room. For the price you caint beat it. Definitely gona stay there agin next time im in Santa Cruz
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Cheap stay. Not the best. Get what you pay for.
Decent budget-friendly rooms. You get what you pay for and don't expect a nice stay. Spent 104 for a one night stay and it was one of the cheaper rooms in the area when we needed something last-minute. Understandably so, the rooms aren't in the best condition and come with the downsides. The bathrooms were a bit dirty with dead insects, handles on the cabinets seemed to be broken, with a couple falling off, dusty table and chair with crumbs all over that we had to wipe off ourselves, — and most notably, no deadbolt on the door, just one lock — which felt sketchy at times, especially with the other folks at the hotel and the unhoused folks in the area that seemed a bit sketchy at times. The rooms were outdated, and you can tell they were old and remodeled very poorly. Window shutters didn't close all the way, and with rooms on the first floor — it wasn't difficult to see into the room from the outside. The bathroom vents were very loud and sounded like they were about to explode. Walls are extremely thin so you can hear other guests in the next room having conversations. Not sure if they were living at the hotel, or unhoused folks from the area — but there was also a lady with Pitbulls who lets them roam off-leash in the area around the main building. Dogs chased after me and I had to quickly get into the car. I understand it is a dog-friendly place, but no reason to have them roam around off-leash if you know they like to rush at people. The bed was comfortable though.
Stayed 1 night in Dec 2023

10/10 Excellent

Evangelina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl, Volcano

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023

10/10 Excellent

felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager onsite very welcoming and knowledgeable about the property and surroundings
Stayed 1 night in Nov 2023

8/10 Good

Karol

Stayed 1 night in Nov 2023

2/10 Terrible

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Daisy, Watsonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how fast they check u in for a room never an issue. Staff always very friendly.
Stayed 1 night in Nov 2023
Response from Managment on Nov 17, 2023
Thank you for choosing to stay with us! We're delighted to hear that you had a pleasant experience and found our hotel staff friendly and helpful. We appreciate your kind words and look forward to hosting you again in the future.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Soooo quiet and lots of trees 🌳 😊
Stayed 2 nights in Oct 2023
Response from Managment on Nov 17, 2023
Thank you for choosing to stay with us! We're delighted to hear that you had a pleasant experience. We appreciate your kind words and look forward to hosting you again in the future.

8/10 Good

Joan

Stayed 1 night in Oct 2023

8/10 Good

Daisy, Watsonville

Liked: Cleanliness, staff & service
nice walkable area
Stayed 1 night in Oct 2023
Response from Managment on Nov 17, 2023
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found our location convenient. We're continuously working on improvements, and we look forward to welcoming you again.

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 2 nights in Oct 2023
Response from Managment on Nov 17, 2023
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found our location convenient. We're continuously working on improvements, and we look forward to welcoming you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and smell clean. Bed was clean and comfy. Bathroom clean. Limited TV channels, whoever installed the cabling for the TVs to work with Direct TV had no idea how a converted from coax to HDMI has affect on the receiver. Nuts. There's a good Chinese restaurant right next to the second property. Parking could be tricky. My room was across the street from the main building. 😒🙄
Stayed 1 night in Oct 2023
Response from Managment on Nov 17, 2023
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found our location convenient. We're continuously working on improvements, and we look forward to welcoming you again.

10/10 Excellent

Jesse

Stayed 1 night in Oct 2023

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms across the street are nice!
Stayed 1 night in Oct 2023
Response from Sid D, General Manager on Oct 22, 2023
Thank you for your perfect review! We're delighted that you enjoyed our annex rooms across the street. Your feedback is greatly appreciated, and we can't wait to host you again for another outstanding stay.

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very nice and clean.
Stayed 1 night in Oct 2023
Response from Managment on Nov 17, 2023
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found our location convenient. We're continuously working on improvements, and we look forward to welcoming you again.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Place is great clean and lots of food choices within walking distance
Stayed 1 night in Oct 2023
Response from Sid D, General Manager on Oct 15, 2023
We greatly appreciate your wonderful 5/5 review! It's fantastic to hear that you found our place to be great, clean, and surrounded by a variety of food choices within walking distance. We look forward to hosting you again and providing another outstanding experience. Thank you for your kind words and your excellent rating!

6/10 Okay

Traci

Stayed 2 nights in Sep 2023
Response from Sid D, General Manager on Oct 12, 2023
Thank you for choosing to stay with us. We appreciate your feedback and are glad to know you rated your experience. If there's anything specific you'd like to share with us in the future to help us improve, please feel free to reach out. We look forward to hosting you again.

10/10 Excellent

Mandi

Traveled with family
Liked: Amenities
Quiet, cute, very close to everything. It’s an older establishment that needs a little interior attention, but who is there to stay in the room all day. It was perfect for our needs. Will stay again.
Stayed 2 nights in Sep 2023
Response from Sid D, General Manager on Oct 12, 2023
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found our location convenient. We're continuously working on improvements, and we look forward to welcoming you again.

8/10 Good

Brian

Traveled with family
Disliked: Property conditions & facilities
Too expensive for whats offered
Room was mediocre, not sure if its been remodled but could use a makeover. Far too expensive for the conditions i get its near the beach but yikes.
Stayed 1 night in Sep 2023
Response from Sid D, General Manager on Oct 12, 2023
We appreciate your feedback, and we're sorry to hear that your stay didn't meet expectations. We'll take your comments into consideration as we strive to improve our accommodations. Thank you for choosing to stay with us, and we hope you'll consider giving us another chance to provide a better experience in the future.

8/10 Good

Arsh

Traveled with partner
Liked: Amenities
Wife and I stayed for a night. Hotel is clean and staff is friendly and helpful.
Stayed 1 night in Sep 2023
Response from Sid D, General Manager on Oct 12, 2023
Thank you for choosing to stay with us! We're delighted to hear that you and your wife had a pleasant experience and found our hotel staff friendly and helpful. We appreciate your kind words and look forward to hosting you again in the future.

6/10 Okay

Nancy E.

Traveled with partner
Disliked: Amenities
Hotel is next to a busy cross street and felt a little insecure. Parking is limited and spaces are very small. The rooms are outdated. I believe that the price was too much for what it was.
Stayed 2 nights in Sep 2023
Response from Sid D, General Manager on Oct 12, 2023
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take your comments seriously and will work on addressing the issues you mentioned. Your input helps us improve, and we hope you'll consider staying with us again in the future to experience the improvements firsthand. Thank you for sharing your thoughts.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Javier

Stayed 1 night in Sep 2023