Posted Aug 10, 2014
I am a Hilton Honors member because I enjoy the stays at their many locations. That said, I was very disappointed with the recent stay at the Santa Cruz location. It was $278 (incl tax etc) per night and the room was fair for what we paid. I was placed directly across from the breakfast diner and when asked if we could move, told no because we had booked through Expedia.com Also, when we arrived, the front desk lady was on the phone making us wait for 5-10 mins never acknowledging us. When she did, it was may I help you, while looking down as she asked, no eye contact. Found the bathroom tub had stains around the trim as if getting old and should have been addressed well before, again for the price asking per night. Location is good coming off the freeway, but the parking is tight for a vehicle with any size. Surrounding neighborhood is questionable for one wanting to venture out for a walk after diner.