Comment from Hotel Management
Nov 22, 2016 by Marina Dutton, Hotel Management
Thank you for your feedback. Our goal is to provide our guests with a revitalizing experience and I’m quite disappointed to hear we fell short during your stay. Please accept my apologies for missing a couple of service issues within your guestroom. I will personally investigate what happened and ensure this won’t reoccur in the future. Thank you for the great feedback regarding Michael. He is definitely an asset for us and we will pass on your compliments to him directly. I am glad you enjoyed our great location and other parts of your stay. We would love the opportunity to redeem your most recent experience and to show you a better impression of true Hilton hospitality.