Ratings based on 13 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
50% of guests recommend
3.2 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Bra läge

Posted Aug 9, 2016 on Hotels
Härligt med utomhuspool och utsikt från samma terass.
Comment from Hotel Management
Aug 11, 2016 by General Manager, Hotel Management
Thank you for your feedback.
4 out of 5
by A verified traveler

como y centrico

Posted Jan 21, 2016
Pros: La pileta y las habitaciones
Location: Excelente
El hotel se encuentra muy bien ubicado, en el centro de la ciudad así que podes acceder a todos los puntos de la ciudad. Habitaciones muy cómodas.
4 out of 5
by João Marcos from brasilia

Antigo, mas agradável

Posted Dec 9, 2015 on Hotels
O hotel é antigo, mas bem estruturado. Os quartos são grandes e com bons móveis, embora antigos. A limpeza é caprichosa e o atendimento dos funcionários muito gentil. O café da manhã, no entanto, não muito variado. Este foi o quarto hotel em que fiquei em Santa Cruz e todos os demais pecaram neste quesito. Recomenda-se pela boa localização, próxima à Catedral e pelo custo-benefício.
4 out of 5
by A verified traveler

nice hotal close to the main square

Posted Nov 27, 2015
Pros: Pool and Rooms as well as location
Cons: Electrical installation
Good place to stay with excllent service and personnel. Electrical installation needs to be improved but overall its an excellent hotel with a good family administration and price.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 10, 2015 on Hotels
3 out of 5
by Mauricio from Argentina


Posted Sep 28, 2015 on Hotels
Bien, la recepción estuvo atenta. Sólo tuve problemas para manejar el aire acondicionado.
2 out of 5
by A verified traveler

Hotel Stars

Posted Sep 21, 2015
Cons: Many things, starting to up grade doors locking system, rooms and bathrooms
I can not understand who decide Hotel Rates, but whoever assigned 4 stars to Hotel Arenal made a terrible mistake, ruined bathroom curtains, pillows hard as concrete, wifi worked ok. THis Hotel could be a nice 2 star Hotel and I would be your choice
2 out of 5
by A verified traveler from La Paz

Old hotel without sufficient renovation

Posted Aug 15, 2015
Pros: Reception staff
Cons: Full renovation to give it a modern style.
Location: Not much to do close to the hotel, better to take a taxi to other suburbs. Be careful if you want to visit the park in front of the hotel.
This is supposed to be a 4-star hotel, but that is at least one star too much. The hotel gives the impression of old, because the intents of renovation have not given it a modern look. The rooms lack style and the wardrobes are terrible. The breakfast is very simple for a 4-star. The so-called gym has only three machines and no AC, so even in early morning it is too hot. Finally, the area where the hotel is situated is not recommended for walking outside, and be especially careful at night.
4 out of 5
by A verified traveler

Posted Jul 26, 2015 on Hotels
너무 오래돼고 낡은 중심가에 위치한 호텔로 직원들 서비스는 아주 친절함.
1 out of 5
by A verified traveler

Will never stay there again

Posted Jun 30, 2015 on Hotels
I stayed there because it was rated as excellent. I don't know how anyone can rate this hotel as excellent. The hotel is very old and not well conserved. Cleaning lady only made the bed and changed towels but didn't do any cleaning at all. Floors were disgusting and all sofas and chairs in the hotel were not only deteriorated but not clean at all. Never will ever consider staying there again. Only good thing I can say is that people at the front desk were very kind.