Disappointed with the room and service I received.
Posted Sep 9, 2015
Just from the beginning I started to have a bad experience. After I made the reservation I called the hotel to make sure they have my reservation, but I was told they were having an issue with their internet and they had not received anything, when I called I specifically told them my reservation is for one room with 2 queen beds. I was told I was going to get a call back in the matter of 30 minutes, no one called back. When I had called back I told them I had missed my flight from Cbba to Santa Cruz and that I was on the waiting list for the next flight and that possibly I was not going to make it and if I could cancel the first night but checking on the following day, but it was not possible because I selected a room none refundable, I wished they had some kind of exception to the rule but they were not flexible. But I wish that was the end to everything, I got to the hotel late, when I arrived I was told my room was given away because they assumed I was not going to show even though I had already paid and was told there were no cancellations. They gave me a room with 2 single beds and was charged the same amount. Tired, upset and frustrated I accepted the room and was told for the following day I was going to receive a room with queen beds, but when I came back late at night they only had the same room available. All this is unacceptable, was taken advantage of the situation. I would not stay again at this Hotel.