Outdoor pool, cabanas (surcharge), pool umbrellas

Reviews of Hotel Paradox, Autograph Collection

4 out of 5
Hotel Paradox, Autograph Collection
611 Ocean St, Santa Cruz, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 570 out of 1014 reviews" "
Rating 8 - Good. 221 out of 1014 reviews" "
Rating 6 - Okay. 110 out of 1014 reviews" "
Rating 4 - Poor. 64 out of 1014 reviews" "
Rating 2 - Terrible. 49 out of 1014 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and cool and funky vibe. My only negative feedback is that when we got there they told me that apparently we requested an ADA compliant room (I hadn’t), that they were fully booked and there were no other rooms in the property, so they put us into a shoebox room.
Stayed 1 night in Mar 2024

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 28, 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Lily!

8/10 Good

Raina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a staycation for us, celebrating our daughter’s birthday. The lobby and restaurant had a great Santa Cruz vibe.. very stylish and fun. The room was ok, it had a strong bleach smell when we first walked in .. the bedsheets were actually amazing. The pool and hot tub were fun and made us feel like we were in a hip resort far, far away. The hot tub wasn’t very clean, but the really warm pool and fire pit made up for it. Overall it was a great time.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 28, 2024
We are proud you enjoyed our modern yet elegant ambiance here at Hotel, Paradox, Autograph Collection! It was an honor being your choice for your daughter's birthday trip and loved ensuring it was memorable with our stunning accommodations and luxurious leisure amenities. Thank you for offering your helpful feedback about the hot tub so we can enhance this for your next staycation. Until then!

4/10 Poor

daniel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 26, 2024
Thank you for taking a moment to rate your stay, Daniel. We’re disheartened that you felt your visit deserved two stars and would welcome an opportunity to hear how we can improve.

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 26, 2024
Your five-star rating truly brightens our day, Ivy! Please visit us again.

10/10 Excellent

Crysta

Liked: Amenities
I stayed one night at Hotel Paradox and spent my evening just hanging out at the bar. The staff were amazing! The bartenders and servers were all so friendly and accommodating. They really made my evening!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 28, 2024
We are thrilled the laidback vibes and warm hosptiatliy at Solaire Bar enhanced your stay tremendously, Crysta. Thank you for choosing Hotel Paradox, Autograph Collection and for sharing your kind compliments. We hope to host you again, perhaps for a longer trip!

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Too busy
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Mar 23, 2024
Thank you, Gary, for taking the time to review your experience with us. We are glad you could visit and enjoy everything we have to offer, but we apologize if our popular location made it busier than you desired. We value your feedback and will discuss this with our Management Team. We hope we will be able to welcome you back in the future and earn another star or two.

10/10 Excellent

Brook

Traveled with family
Liked: Amenities
This is the second time we’ve stayed here and have loved it both times. The heated pool and jacuzzi area is perfect for relaxing and for the kids to play. The food was amazing. Will be back again!
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 23, 2024
Having the largest outdoor pool in Santa Cruz certainly is special and we love being able to offer that for our valued guests. It is heartwarming to know it enhanced your stay tremendously along with our delicious dishes from Solaire. All of us at Hotel Paradox Autograph Collection will be eagerly awaiting your next trip!

10/10 Excellent

Shalini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 19, 2024
Your five-stars mean the world to us, Shalini! Thank you and we're excited for the opportunity to host you again.

10/10 Excellent

Lauchlin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 21, 2024
Lauchlin, we are so happy you could join us at Hotel Paradox Autograph Collection and indulge in our luxuries and comforts! Hopefully, you can revisit for another perfect hospitality experience soon. Thank you!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
I was a bit disappointed to get out, charge for parking as no one told us there was a fee, but just asked us if we needed a parking pass.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 21, 2024
Thank you for choosing our property, Stacey, and for your review. We are pleased your stay was worthy of a perfect score, but we regret any pertinent information was missed when planning your trip. We do share our parking rates on our third-party site under "Property Amenities" so be sure to reference that in the future. Hopefully, you will still choose us whenever you are back in the area!

10/10 Excellent

Federica

Great property, very friendly staff
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 18, 2024
We always enjoy hearing from our guests and appreciate you highlighting our incredible team here at Hotel Paradox Autograph Collection! It would be our pleasure to host you again, Federica, and hope it can be soon.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, nice lobby/bar/restaurant, good food, clean, modern room, although a bit small
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 14, 2024
We are happy our upscale urban design left a positive impression and that our fantastic on-site amenities further enhanced your stay at Hotel Paradox Autograph Collection. Solaire Restaurant + Bar will relish reading how much you enjoyed their atmosphere and menu! Thank you for all of your amazing feedback, Tim. We hope you will return for another perfect hospitality experience soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 14, 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Joshua.

8/10 Good

jeremy

Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 14, 2024
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back, Jeremy.

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Mar 14, 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Lowell.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent and the interior of the hotel was a nice decor
Stayed 1 night in Mar 2024
Response from Melissa on Mar 4, 2024
Thank you for your review, Scott!

10/10 Excellent

Lacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the food, drinks, pool, hot tub, and games. The room walls are very thin and you can hear conversations in the next room. We decided not to care 😂
Stayed 1 night in Feb 2024
Response from Melissa on Mar 4, 2024
Lacey, thank you for your review and your ability to enjoy life! We appreciate you!

8/10 Good

Kristina, Santa Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
The 25$ per day parking fee
Stayed 3 nights in Feb 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff, clean, quiet, safe. Highly recommend! Plan to stay in the future!
Stayed 1 night in Feb 2024
Response from Melissa on Mar 4, 2024
Elizabeth, we're thrilled to hear that you'll be visiting us again!

10/10 Excellent

ruth

Traveled with partner
Liked: Amenities
Love the personality of these Autograph collection properties, each one unique and cool. This had a an eclectic Santa Cruz and redwoods vibe, that really offered a sense of place. Each of the staff we encountered were friendly and helpful, special shout out to Kelly our waitress at the restaurant! Great food fabulous service, a very well-maintained environment. We will be back.
Stayed 1 night in Feb 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my 3 night stay. Every employee I encountered treated me like their best customer. The food and beverages were amazing! Room was clean, modern and comfortable. Definitely recommend above all others in the area.
Stayed 3 nights in Feb 2024
Response from Melissa on Feb 22, 2024
Your feedback means the world to us! Thank you, Steven!

10/10 Excellent

trina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being in a close location to downtown and Boardwalk, when at the property you’re surrounded by trees and feel isolated from all that. The restaurant had great food and service. We love that it is pet and family friendly. We are already planning a trip to come back.
Stayed 2 nights in Feb 2024

4/10 Poor

daryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities
I liked the openness of the space and layout. I did really enjoy the condition and size of the room. The tv remote/ buttons was very sticky and dirty. There was not a robe or slippers in the room you needed to ask for a set. The alarm clock was also broken and not working. There was a hole in the wall that had not been repaired yet. The bathroom also didn’t have a lot of space to hang wet towels/clothing after using the pool to dry. The staff really do make this place they are always smiling and ready to help. It’s was really just the conditions I experienced I did not expect.
Stayed 2 nights in Feb 2024

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness
We paid for a king room and got a queen bed. When we requested room service they didn’t give us clean water glasses. Staff was nice, property was cool, but some things were poorly maintained. Cabanas are charged, parking $25 night, you can’t bring your own snacks or drinks to the pool. The lobby was very cool with comfortable seating.
Stayed 2 nights in Feb 2024

8/10 Good

Daniel, Raleigh

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is really nice and very welcoming!
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL staff were super nice, helpful, courteous and just great!! HIGHLY recommend this property!
Stayed 3 nights in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

patty

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very helpful, greeting with a smile, lobby had an area for playing, relaxing, access to bathroom. There was a fix up on rooms unfortunately but they took care of us. Food and service was great! The only downside of this hotel were the toilets in the rooms. When you flush them, they make a lot of noise! Other than that, I will definitely be coming back here again!
Stayed 1 night in Feb 2024

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service
Lobby was cold, parking lot had a lot of standing water, our TV and phone didn’t work which we discovered after we were settled into our room. People who work there were very nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Margaret

Stayed 1 night in Jan 2024
Response from HotelMgmt on Mar 21, 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Margaret!

10/10 Excellent

Michael

Traveled with family
Liked: Amenities
Our visit to Paradox was unexpectedly impressive and enjoyable. Loved the layout, pool area, and design and decoration! Food was delicious, as well!
Stayed 3 nights in Jan 2024

10/10 Excellent

Mitchell

Stayed 2 nights in Jan 2024
Response from HotelMgmt on Mar 21, 2024
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Mitchell.

10/10 Excellent

Caitlin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful recently renovated motel with luxury lobby, bar, pool, and hot tub! Bed and pillows were extremely comfortable!
Stayed 1 night in Jan 2024

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed, with a flair of retro-modern and a cool skate/surf edge. Lovely bar and pool. Very cool place overall, would recommend!
Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Stayed 1 night in Jan 2024

10/10 Excellent

Kyssell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Check in was good. Staff was awesome!! We will definitely be back!!
Stayed 1 night in Jan 2024

10/10 Excellent

Yesenia

Stayed 1 night in Jan 2024

2/10 Terrible

Vivica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, amazing showers and fresh linens and towels were too line. good amenities (easy parking, pool and restaurant, water refill stations everywhere) and very friendly! There aren’t places really to walk to that are very exciting, but everything is close in the area. Definitely will stay here again it was a great deal
Stayed 3 nights in Jan 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
Great rooms, very comfortable bed, spacious bathrooms. My only real complaint is likely a temporary complaint, in that at the time I stayed, they were in the middle of remodeling certain floors, and because of the remodeling there was some inconvenience, as well as it seemed like there was a lot of construction materials strewn around the back parking lot. Also the guslest floors did not have vending machines where they were supposed to be, so ypu had to go back to the 1st floor to purchase items at a shop at the front desk.
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and welcoming hotel within walking distance to downtown. Pool was nicely heated and lovely hot tub open until 10 pm. Restaurant was great quality with fantastic staff. All hotel staff greeted us and our little dog. This is our second stay and we will soon be back!
Stayed 2 nights in Jan 2024

10/10 Excellent

Americo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I spent good moments
Stayed 2 nights in Dec 2023

8/10 Good

Irina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stylish room, I love all the wood accents throughout the rooms and the hotel lobby. The floors are nice, but with zero no rugs feel less cozy and also floors are very cold. I could feel the draft on my feet. The bathroom was chilly and the toilet flush extremely loud, almost gives a shock. Loved the pebble stone shower floor. It’s a convenient location and a sweet little hotel overall. I’d stay here again for a night if passing through.
Stayed 1 night in Dec 2023
Response from Melissa on Jan 3, 2024
Irina, thank you for your feedback. It gives us the opportunity to make appropriate modifications for our guest's comfort. We're thrilled you enjoyed yourself so much you'll return!

10/10 Excellent

Ronny, Concord

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Paradox, Autograph Collection is truly a gem! The place is just fantastic – the hot tub and heated pool are not only clean but also super inviting. You can soak in the warmth and relax like nowhere else. And let me tell you about the restaurant; the food is not just good; it's a culinary delight! The staff is top-notch, making your dining experience truly enjoyable. Now, the rooms – oh, they are a treat! Spacious and always kept spick and span. It's my second time here, and I can't get enough of the cozy atmosphere and the wonderful accommodations that Hotel Paradox provides. A little tip for fellow travelers: if you're keen on getting a head start with an early check-in, don't hesitate to ask. They might just make it happen. And if not, worry not; they've got a solution for everything – they'll hold onto your luggage, so you can start exploring hassle-free. Hotel Paradox has certainly won my heart!
Stayed 1 night in Dec 2023