Standard Room, 1 King Bed | Balcony
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Reviews of Ocean Gate Inn

2 out of 5
Ocean Gate Inn
111 Ocean St, Santa Cruz, CA

Reviews

6.6
Rating 10 - Excellent. 226 out of 1003 reviews" "
Rating 8 - Good. 244 out of 1003 reviews" "
Rating 6 - Okay. 233 out of 1003 reviews" "
Rating 4 - Poor. 150 out of 1003 reviews" "
Rating 2 - Terrible. 150 out of 1003 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Johnathan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to fix my key the time I stayed at this hotel and the first room after I walk out of the room. I couldn’t go back in asking the person on duty she’s not happy and it’s wasn’t something we wanted but she made its my fault her lock isn’t working properly
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter

Liked: Staff & service, amenities, property conditions & facilities
If the noise wasnt so loud from the streets it would have been a better rating but overall was great.
Stayed 6 nights in Feb 2024

6/10 Okay

Annabelle, Union City

Traveled with family
Disliked: Cleanliness
The property is somewhat near the Boardwalk however, you have to take like a mile walk. The staff was friendly and informative about the area. The Inn was remodeled. TV, wifi, movies accessible. The room is clean but their towels are dirty and old. Need to replace. Same as their bedsheets. Had a lipstick mark and tearing to pieces. Replace what is needed to be replaced. Thanks
Stayed 1 night in Feb 2024

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Would definitely stay again
Stayed 1 night in Feb 2024

8/10 Good

Mayumi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

FaceTheStreets

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Brooke

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty. No hot water. Blow dryer didnt work. Floors were disgusting. Very noisy couldn't sleep. Will not be back
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Ursula

Stayed 2 nights in Dec 2023

10/10 Excellent

Hannah

6/10 Okay

Edgar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old
This place had a lot of potential, but needs an upgrade! The elevator feels extremely unsafe. You literally walk into a closet that somehow moves up and down! The room was a bit dingy, the restroom door wouldn't latch without having to slam the door! The trashcan in the room had cigarette butts... it was a non-smoking room! Then... morning came and the blinds did nothing! The sunlight came through almost as if nothing was covering the window. We had no choice, but to get up around 7am. I don't know if I'll stay here again...
Stayed 1 night in Nov 2023

10/10 Excellent

Trice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 1 night in Nov 2023

8/10 Good

Evelyn

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The office was great in working with us for early check-in. Staff was nice. Room was a usual hotel room. The only negative was my feet were nasty after walking on the floor and had to wash again before putting shoes back on.
Stayed 1 night in Nov 2023

2/10 Terrible

gregorio

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing about the place was liked, this hotel was so dirty and filthy. There was mold in the bath tub and the room smelled like cigarettes! Also room service came and made the bed but took all the towels didn’t replace them or the papers for the restroom. It was really noisy and there was people yelling 2 and 3 am. Bad place
Stayed 2 nights in Nov 2023

10/10 Excellent

Shiela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got a room change and the toom we got to stay in had a view of the Boardwalk
Stayed 2 nights in Nov 2023

10/10 Excellent

Josie

Traveled with group
Great for your money, very clean and very nice employees
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Amenities
I've read a lot of reviews saying this is the worst possible hotel ever. It is a cheap hotel, that is certainly true, but it is far from being the worst in the world. It's about what you would expect for the price. I got a room here because of the location, I was only using it as a place to sleep after a concert. The mattress was very firm, there was a stain on the duvet, and it certainly wasn't a Hilton or Marriott. But I also didn't find anything particularly dangerous or threatening about the hotel, I did not see drug deals or prostitutes or people stealing from cars or anything like this that other people have described. I did not try to turn on the television so I don't know anything about that. I also did not inspect anything with a UV light, I'm not that paranoid. So yeah, if you're looking for minimal basic hotel in a convenient location this will do the job. I would stay here again if I was coming to a concert in Santa Cruz again.
Stayed 1 night in May 2023

4/10 Poor

Tristan

Stayed 1 night in Oct 2023

10/10 Excellent

Gerardo

Stayed 1 night in Oct 2023

8/10 Good

Brooke

Stayed 1 night in Oct 2023

2/10 Terrible

RYUHEI, wilmington

Disliked: Cleanliness, amenities
Did not appreciate that kid was districting during check in
Stayed 1 night in Oct 2023

8/10 Good

Soudabeh

Traveled with family
Liked: Cleanliness, staff & service
Old towels better to be replaced . Thanks
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love our stay
Very clean very easy to check in very comfortable and very close to all the festive needs
Stayed 1 night in Oct 2023

10/10 Excellent

Bobby

Stayed 1 night in Oct 2023

8/10 Good

Jarrod

Liked: Cleanliness, staff & service
It was a nice place to stay with my family
Stayed 2 nights in Sep 2023

8/10 Good

George

Stayed 2 nights in Sep 2023

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !!
Stayed 1 night in Sep 2023

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a rotten banana in the lobby. It was attracting gnats and looked like it was there for at least a week. The room smelled of smoke and was dusty on the table tops.
Stayed 1 night in Sep 2023

8/10 Good

Joseph

Good deal for the price. Older place but low cost. Directly across from the boardwalk, near lots of beaches, easy access to the redwood parks,etc.
Stayed 1 night in Sep 2023

6/10 Okay

Michelle

Traveled with family and small children, Traveled with partner
Disliked: Property conditions & facilities
Not what I expected. Not worth the price
Stayed 2 nights in Sep 2023

2/10 Terrible

Cathy

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
It was within walking distance of the boardwalk but it was extremely noisy due to road traffic, not well maintained, run-down, things were haphazardly put on walls barely hanging on by one screw, homeless were going through the trash bins on the premises within feet of my car. Parking was difficult, very narrow with pillars on each side.
Stayed 1 night in Sep 2023

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a family trip
Santa Cruz has become nearly unaffordable to stay overnight. I took a gamble on this place and it paid off. It’s walking distance to the Boardwalk. It’s very close to everything and has great parking. If you are looking to stay for a short trip, this place will check the boxes. The room had a balcony, which was great! The place is old, but they have updated the paint, flooring, furniture etc. the bed is comfy and the TV has cable. Give it a shot… you may thank yourself!
Stayed 1 night in Sep 2023

10/10 Excellent

Maritza

Stayed 1 night in Sep 2023

8/10 Good

Kaylea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel room was very nice and the patio made the room feel that much more spacious. Parking was a little difficult with a truck but there was plenty of spaces to choose from! The only downside was the transients helping themselves to the facility, such as using the ice machine in the middle of the night.

2/10 Terrible

Norma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude
Stayed 1 night in Aug 2023

4/10 Poor

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Morgan

Traveled with family
Disliked: Staff & service, amenities
Area of hotel is wonderful! Front desk women really needs a better attitude to be in customer service. Our toilet clogged& was told “house keeping has already left” clogged toilet is not a house keepers job, more like maintenance. Then was told her “husband” is not there and she will let him know. 3 HOURS later I went back down to the office and little to my surprise no one was aware of our clogged toilet. I would rather spend my money somewhere else that seems more grateful for your stay.
Stayed 5 nights in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelers on a budget
We stay here a lot, for the money it is a good deal, it is not very far to the beach. The people running it are nice. If you are looking for something classy try the Casablanca on beach street, pricey but excellent. We mix and match, from excellent to good to nice and bad.
Stayed 1 night in Jul 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Boardwalk
Stayed 1 night in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trying to save money but still have fun.
For the money its a good deal, it has a good location, the people running it are good people, you can walk to the boardwalk and the Warf to eat.
Stayed 1 night in Jul 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Sandra

Disliked: Cleanliness, property conditions & facilities
Smelled really bad they had signs of non smoking but they entrance to the room with stairs smelled awful never again will I stay there

10/10 Excellent

Citlalli

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They have everything you need and you have a taco truck down the street a little Cesar’s and a liqour store everything is easily accessible to. The view of the boardwalk is amazing
Stayed 1 night in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Great place close to the boardwalk you can sit on the patio and watch and listen to the kids on the roller coaster
Stayed 1 night in May 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Care Team on May 11, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Thomas

Traveled with group
Stayed 1 night in May 2023
Response from Customer Care Team on May 9, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Verified traveler

Although the room was comfortable and clean we had concerns over security at this property as it was possible for people to enter via the fire exit which did happen during the night.
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been here a few times and I am reminded why I stay here to just get away. There is everything within a short walking distance and I feel comfortable sitting on the balcony lounging with a beverage.
Stayed 3 nights in Apr 2023

10/10 Excellent

cathy

Stayed 1 night in Apr 2023
Response from Customer Care Team on Apr 14, 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

8/10 Good

Keith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night as part of our trip. The hotel served as a good base to explore the area. The fridge the room was quiet noisy though.
Stayed 1 night in Apr 2023