Good bang for your buck
Posted Aug 15, 2016
Great price great service. Do NOT get a smoking room. I booked a smoking room through expedia, and confirmed wih the front desk agent upon my checkin that i did indeed want a smoking room. We actually had a lovely chat. She I told her I was apartment hunting in the area and she gave me some great advice to help with my search. Upon entering the smoking room I was freaked out. It was in poor condition and had a foul smell ( not your standard stale smoke smell that you would expect in a smoking room, it was something worse) I went back to the front desk and explained to the agent that I would need a different room as I could not stay in that one. I was nice about it, and she was very accommodating. She apologized, and She explained that there were only non smoking rooms available, and she gave me a free upgrade, just reminding me to make sure I smoked outside only. My new room was completely satisfactory. she checked to make sure I was happy with the new room. Not the ritz by any means, but a great bang for your buck if you appreciate excellent service, and incredibly friendly staff, and don't expect anything too fancy. Let's be real, we go to Santa cruz for outdoors fun not to sit in our room.