Tiny cramped room, nobody at front desk
Posted Nov 26, 2016
Took much too long for desk clerk to answer. Room barely big enough for 3. So called breakfast featured broken juice dispenser, tiny rolls and hopelessly messed up waffle maker, no cream for coffee.
Refrigerator began making loud noises during our 1 night stay causing our guest w early alzheimers to freak out and get agitated because he could not turn it off. He became loud so the desk clerk, instead of asking if we were ok, called police instead and they asked us to leave, even though all was calm by the time they arrived. Very unnecessary and overboard considering it was early morning, no drinking or abuse going on and senior citizens were involved.
Comment from Hotel Management
Nov 30, 2016 by Guest Experience Team, Hotel Management
Thank you for staying with us and for sharing your concerns with us. We are sorry that your stay was spoiled by one of our front desk staff member. This is not our normal standard of service, and we apologize for this. Please know that we are looking into this and will make sure this does not happen going forward. We sincerely hope that this experience won't dissuade you from staying with us again.