Marina

Reviews of Torch Lite Inn

2.5 out of 5
Torch Lite Inn
500 Riverside Ave, Santa Cruz, CA

Reviews

7.0

Good

Rating 10 - Excellent. 300 out of 1010 reviews" "
Rating 8 - Good. 269 out of 1010 reviews" "
Rating 6 - Okay. 195 out of 1010 reviews" "
Rating 4 - Poor. 114 out of 1010 reviews" "
Rating 2 - Terrible. 132 out of 1010 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Hi Sandra,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Torch Lite InnCustomer Care Team

2/10 Terrible

Kristina

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hot water was out the entire time. They made no effort to offer anything as compensation or to fix it with sense od urgency. Site management did not care.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Kristina,I'm genuinely sorry to hear about the issues you experienced with the hot water during your stay and the lack of responsiveness from our management team. Ensuring our guests' comfort and satisfaction is a top priority, and it's clear we fell short in this instance. I appreciate you bringing this to our attention. We will address this directly with our team to ensure that our response to such incidents is both immediate and effective in the future. Additionally, I'd like to offer you a gesture of apology and discuss how we can make this right for you. Please contact us at your convenience so we can personally address your concerns. Your feedback is crucial in helping us improve, and we hope to have the opportunity to restore your confidence in our hotel.Best Regards,Torch Lite InnCustomer Care Team

6/10 Okay

Johannes

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Gina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel has been remodeled and is really nice. It’s within walking distance of the boardwalk.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 20, 2024
Hi Gina,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our recently remodeled motel. It's wonderful to know that you found our property to be really nice and conveniently located within walking distance of the boardwalk. Providing our guests with a comfortable and enjoyable stay is our top priority, and we're delighted that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another great stay in the future.Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Arianni, Milwaukie

Liked: Staff & service
Disliked: Amenities
Super quick to the boardwalk. We walked there and back at least 3 times per day, took less than 8 minutes with a toddler and stroller. Parking was easy for us, unlike some reviews but we also didn’t drive anywhere at all. We just walked. Room was pretty clean. Property was a bit run down outside, but didn’t affect stay. Pool has been filled in, so don’t let photos fool you. Also there’s a breakfast room but they don’t offer breakfast. Seems they are trying to close everything down and make as much profit as possible. Stay was good though, and we’d stay again for the price and walkability.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 19, 2024
Dear Guest,We're thrilled to hear that our hotel's proximity to the boardwalk made your stay convenient and enjoyable, especially with a toddler and stroller in tow! It's great to know that parking was easy for you, and we appreciate your understanding regarding the property's exterior condition. We apologize for any confusion regarding the pool and breakfast offerings, and we'll ensure that our website accurately reflects the current amenities. Your feedback regarding our efforts to maximize profitability while maintaining affordability is duly noted, and we'll strive to ensure our guests feel valued and well-served. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay in the future!Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Alejandro Galicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a convenient place to stay at due to its location. It was also very clean. The only issue is that it doesn’t have an elevator. We had someone in a wheelchair with (MS) that had to walk up the stairs and that was a challenge. Aside from that issue, I’d stay there again.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 19, 2024
Hi Alejandro,We're glad to hear that you found our hotel convenient due to its location and appreciated the cleanliness of our facilities. However, we sincerely apologize for the inconvenience caused by the lack of an elevator, especially for someone with mobility challenges. Ensuring accessibility and comfort for all our guests is important to us, and we regret that we were unable to provide a seamless experience in this regard. We appreciate your understanding and willingness to stay with us again despite this issue. Your feedback is valuable, and we'll take it into consideration as we strive to improve our accommodations. Thank you for choosing to stay with us, and we hope to welcome you back in the future with enhanced accessibility options.Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was very nice for the price. The bed was very comfortable. We were very happy that there was a microwave and refrigerator. I also liked the fact that there was flooring and not carpet. The parking was a little challenging.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Hi Mark,We're thrilled to hear that you enjoyed your stay with us and found the room to be comfortable and well-equipped, particularly appreciating the amenities such as the microwave and refrigerator. It's great to know that you found the bed comfortable and appreciated the flooring choice. We apologize for any inconvenience you experienced with parking and will certainly look into ways to improve this aspect of our service. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Torch Lite InnCustomer Care Team

6/10 Okay

Tiffany

Place was in a nice spot, worth the money I spent. Beds were not comfortable. Only complaint.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 11, 2024
Hi Tiffany,We're glad to hear that you found our location to be convenient and felt that your stay was worth the money spent. However, we apologize for any discomfort you experienced with the beds. Your feedback is valuable, and we will take it into consideration as we strive to improve the comfort of our accommodations. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay in the futureBest Regards,Torch Lite InnCustomer Care Team

8/10 Good

Aric

Traveled with family
Liked: Cleanliness, staff & service
The good: it was clean and close to everything we needed. The not great but probably would not bother most people: the toilet seat was loose. for some reason this is one of the things that just scream to me keep up on basic maintenance. I hand tightened it my self because it bothered me. 10 sec fix. Also I hate 2 in 1 shampoo conditioner. so... The bad: I stayed 2 nights and someone smashed out the passenger side window of a vehicle the first night. This is not the motel's fault but still gives a negative impression. Also the check out process was easy but left me feeling like did I do it right. It is literately just drop your key card in the box. It was fairly inexpensive. It was nice to find a place that was just a room and charged for being just a room. I hate places that charge 40-50 dollars more but they give you a "free" breakfast. This gives me the freedom to eat what I want and usually a lot less expensive.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 28, 2024
Hi Aric,Thank you for sharing your detailed feedback with us. We're pleased to hear that you found our hotel clean and conveniently located for your needs. We apologize for the inconvenience caused by the loose toilet seat, and we appreciate your proactive approach in addressing it. We'll ensure that our maintenance team checks all fixtures regularly to prevent such issues in the future. We understand your preference for separate shampoo and conditioner, and we'll take this into consideration for future guest amenities. Regarding the incident with the vehicle window, while this was beyond our control, we empathize with the negative impact it had on your experience and will continue to work with local authorities to maintain a safe environment for our guests. We're sorry to hear that the check-out process left you feeling uncertain, and we'll review our procedures to ensure they are clear and straightforward for all guests. We're glad to hear that our pricing structure suited your preferences and provided you with the flexibility you desired. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
1. Tidy and cozy hotel 2. You get what you pay for 3. Good for a place to a day or 2 stay 4. Close to the Boardwalk and other sights
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Hi Edward,We're delighted to hear that you found our hotel tidy and cozy during your stay! Providing a comfortable and welcoming environment for our guests is a top priority for us. We strive to offer excellent value for our guests, and we're glad to hear that you found your stay to be reflective of this. It's wonderful to know that our location near the Boardwalk and other sights suited your needs, making your stay even more enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back for another stay in the future!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very pleasant stay. Room was very clean.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 19, 2024
Hi Cheryl,Thank you for sharing your positive experience with us! We're delighted to hear that you had a pleasant stay and that our efforts to maintain cleanliness were appreciated. We hope to welcome you back for another enjoyable visit soon!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love coming here!
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 16, 2024
Dear Joseph,Thank you so much for your kind words! We're thrilled to hear that you love coming here and appreciate your ongoing support. We look forward to continuing to welcome you back and making each visit as enjoyable as the last!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Damon

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Feb 15, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

victor

Disliked: Property conditions & facilities
Did not get my Deposit back
Stayed 4 nights in Dec 2023
Response from Customer Care Team on Feb 13, 2024
Hi victor,We're sorry to hear about the issue with your deposit. Please reach out to our front desk team, and we'll make sure to address this matter promptly. Your satisfaction is important to us, and we apologize for any inconvenience. Thank you for bringing this to our attention, and we hope to resolve it to your satisfaction.Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and great property for touring bands
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 12, 2024
Hi Joseph,We're thrilled to hear that you found our property to be a great fit for touring bands and that you enjoyed the surrounding area! Providing a welcoming and accommodating environment for our guests, including touring bands, is important to us, and we're glad that our location met your needs. Thank you for choosing to stay with us, and we hope to continue being your go-to choice for accommodations in the future!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 7 nights in Jan 2024
Response from Customer Care Team on Feb 8, 2024
Hi Jay,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Providing a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another great stay in the future!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Cruz

Stayed 4 nights in Jan 2024
Response from Customer Care Team on Mar 20, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
Clean and quiet. All I expected for the price.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 7, 2024
Hi Donald,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel clean and quiet, and that it met your expectations for the price. Providing a comfortable and affordable experience for our guests is important to us, and we're glad that we could deliver on that promise during your stay. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, thin walls
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 7, 2024
Hi Ron,Thank you for your feedback. We're glad to hear that you found our hotel very clean. However, we apologize for any inconvenience caused by thin walls during your stay. We understand the importance of a peaceful environment for a comfortable stay, and we'll take your feedback into consideration as we work to improve the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and clean
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 31, 2024
Hi Ryan,Thank you for your concise and positive feedback! We're thrilled to hear that you found our hotel both affordable and clean, as we strive to offer great value without compromising on the quality of our guests' experience. Your satisfaction is our top priority, and it's rewarding to know we've met your expectations. We look forward to welcoming you back and hope to continue being your preferred choice for a comfortable and budget-friendly stay.Best Regards,Torch Lite InnCustomer Care Team

6/10 Okay

Derek, Seattle

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Basic low cost hotel in decent condition- no issues and staff were courteous.
Stayed 6 nights in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Guest,Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our accommodations to be of good value and in decent condition. Your kind words about our courteous staff are much appreciated and will certainly be passed on to the team. We are always striving to provide a comfortable and affordable experience for our guests, and it's gratifying to know we met your expectations. We look forward to welcoming you back in the future for another pleasant stay.Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Holding my damage deposit for 5 days sucks
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Hi John,Thank you for sharing your feedback regarding the hold on your damage deposit. We understand that waiting for the release of a deposit can be frustrating, and we apologize for any inconvenience this may have caused. Our policy aims to ensure thorough room inspection post-check-out, but we are continually looking for ways to streamline this process for faster resolution. We appreciate your patience and hope this experience won't deter you from staying with us again. We're committed to making your next visit smoother and more enjoyable.Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Customer Care Team on Jan 25, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Megan

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 23, 2024
Hi Megan,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

SHANNON

Liked: Cleanliness, staff & service
This is my 2nd time staying here. It’s not in the greatest area, but for the price it’s worth it. To me as long as the room is clean then that’s all the matters. It would be nice if they didn’t paint over the door peep holes. Someone knocked on my door and I couldn’t look out to see who it was, needless to say I didn’t open the door.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 23, 2024
Hi SHANNON,Thank you for returning and sharing your feedback with us. We're glad to hear that you find value in our accommodations, and we appreciate your understanding of the pricing. We apologize for any inconvenience caused by the painted-over door peep holes, and we'll address this promptly to ensure the safety and comfort of our guests. Your satisfaction is important to us, and if there's anything else you'd like to share or suggest for improvement, please feel free to let us know. We value your input and hope to provide you with another clean and comfortable stay in the future.Best Regards,Torch Lite InnCustomer Care Team

6/10 Okay

Sean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on Jan 23, 2024
Hi Sean,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Danyl Lynn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice and affordable place to stay when you go to Santa Cruz!
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Hi Danyl,Thank you for your positive feedback! We're delighted to hear that you found our place in Santa Cruz nice and affordable. Providing a comfortable and budget-friendly stay is our goal, and we appreciate your recognition. We look forward to welcoming you back on your future visits to Santa Cruz.Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Jesus

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 16, 2024
Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Customer Care Team on Jan 11, 2024
Hi Jay,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Care Team on Jan 4, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay good staff quick check inn and out awesome 😊
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Dear Jay, thank you for your positive feedback! We're delighted to hear that you had a great experience with our staff and enjoyed your stay with us. We strive to provide efficient service and ensure our guests have a comfortable stay. We look forward to welcoming you back on your next visit! Best Regards,Torch Lite InnCustomer Care Team

6/10 Okay

SHANNON

Traveled with partner
Liked: Cleanliness, staff & service
Interior was clean, however, the bathroom fan was noisy and you couldn't turn it off, we had to shim something up there to quiet it down. The refrigerator leaked, and we didn't get a complete set of towels. The TV had no channel guide so you had to guess where to go and what was on. Bed was comfortable and as mentioned above it was clean and for the money it is perfect, especially we all you need is a bed and shower.
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Dear Shannon, thank you for taking the time to share your feedback with us. We're pleased to hear that you found our interior clean and the bed comfortable. However, we sincerely apologize for the inconveniences you experienced with the bathroom fan, refrigerator, and TV. Your comments are valuable to us, and we will handle these issues promptly to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back and provide a more seamless stay in the future. Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, convenient location near boardwalk and beach. Spacious room.
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Dec 29, 2023
Hi Aaron,Thank you for your positive feedback! We're pleased to hear that you found our property clean, conveniently located near the boardwalk and beach, and that your room was spacious. If there's anything specific you loved or any additional suggestions you may have, feel free to share. We look forward to providing you with another enjoyable experience during your next visit! Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Jay

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 29, 2023
Hi Jay,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great services from the office quickly and friendly! Rooms are very clean and beds are very comfortable nice patio outside the rooms on second floor 10/10 👌
Stayed 4 nights in Dec 2023
Response from Customer Care Team on Dec 28, 2023
Hi Jay,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a great stay, and we appreciate your kind words about our staff, services, cleanliness, and comfortable beds. It's fantastic to know that you enjoyed the nice patio outside the rooms on the second floor. Your feedback means a lot to us, and we look forward to providing you with another 10/10 experience during your future visits. Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Places around the area convenient but a little sketch
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Dear Cassandra, thank you for sharing your feedback regarding your recent stay with us. We're pleased to hear that you found the location convenient for accessing nearby places. However, we apologize if you felt that the surrounding area was a bit sketchy. Your feedback is important to us, and we always strive to ensure the safety and comfort of our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If you have any further comments or requests, please don't hesitate to let us know. We're here to ensure you have a pleasant experience each time you stay with us.Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Reannie

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Dec 25, 2023
Dear Reannie, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel services are awesome 😊
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Dec 25, 2023
Dear Jay, thank you so much for your kind words! We're delighted to hear that you had a pleasant experience with us. Our team works hard to ensure our guests feel welcomed and comfortable. We hope to have the pleasure of hosting you again soon! Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 19, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 19, 2023
Hi regina,A huge thanks for the perfect 5/5 rating! We're thrilled to hear about your outstanding experience. If there's anything specific you loved or if you have preferences for your future stays, please share. Your high rating motivates us, and we can't wait to provide another exceptional stay on your next visit.Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Jay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel quiet and very we'll maintain friendly staff very clean thank u torch lite
Stayed 7 nights in Dec 2023
Response from Customer Care Team on Dec 19, 2023
Hi Jay,Thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you enjoyed our quiet atmosphere, well-maintained facilities, and the friendliness of our staff. Maintaining a clean and welcoming environment is our top priority, and we appreciate your recognition. If there's anything specific you enjoyed or any way we can make your future stays even more enjoyable, please feel free to let us know. We look forward to welcoming you back to Torch Lite Inn soon.Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Esther

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Hi Esther,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room itself was clean and nice looking. Very close to everything. We booked this as a last minute trip because our son was playing a high school football game in the area. Would definitely consider staying there again
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 9, 2023
Dear Peter,Thank you for taking the time to share your positive experience with us! We're delighted to hear that the room was clean and nice-looking, and the proximity to everything was convenient for your last-minute trip. We appreciate your consideration for a future stay, and we look forward to the opportunity to welcome you back!Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Gediyon

The room was clean and quiet.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 5, 2023
Dear Gediyon,I'm glad to hear that! A clean and peaceful room can make all the difference in a stay. If there's anything more we can do to make your next visit even better, please feel free to let us know. We're here to ensure your experiences with us are consistently great!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Jay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Boardwalk as we'll easy to get down town and freeways 👍
Stayed 7 nights in Nov 2023
Response from Customer Care Team on Nov 30, 2023
Hi Jay,We're thrilled to hear that our hotel's proximity to the Boardwalk, downtown area, and freeways made your stay convenient and enjoyable! Providing easy access to local attractions is something we strive for, and we're glad it worked well for you. Should you have any specific preferences or suggestions for your next visit, please feel free to share. We can't wait to have you back for another fantastic stay!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 19, 2023
Hi Richard,Your 5/5 rating made our day! We're grateful for your positive feedback and delighted that you had an excellent stay. If there's anything specific you enjoyed or if you have preferences for future visits, please let us know. We value your satisfaction and look forward to exceeding your expectations again.Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

juan

Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 15, 2023
Hi juan,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Torch Lite InnCustomer Care Team

8/10 Good

Brittany

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 25, 2023
Hi Brittany,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Torch Lite InnCustomer Care Team

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 22, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Graciela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its not a bad location. Close the beach, quiet, and close to restaurants. Room are not so bad.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 20, 2023
Hi Graciela,It's great to hear that you found our location convenient and appreciated the proximity to the beach, the peaceful atmosphere, and nearby dining options. We're glad to know that your overall experience with the room was satisfactory. If there's anything specific you feel we could improve upon, we'd love to hear your thoughts to ensure an even better stay next time. Thank you for your feedback; it helps us continue to enhance our guests' experiences. We look forward to welcoming you back on your next visit.Best Regards,Torch Lite InnCustomer Care Team