Expected more for the price
Posted Jun 27, 2015 on Hotels
This hotel is quaint & cute, but overpriced for what it offers. The room we were given was very nice, but it had frustrating drawbacks. The bathroom sink water was not potable (a little creepy), so a spigoted water container was provided by the sink. Toilet paper was not to be put into the toilet, but into the trash (yuch!). The pool was a bit cold & not heated. A refrigerator was not provided, nor was there an ice bucket or ice machine.
But, by far, our biggest disappointment was the internet service, advertised as free high speed wifi, including in the rooms. In the public areas, the wifi sign-in was touchy & often failed, internet service was very slow & patchy, and, our biggest complaint, the wifi did not work at all in our third floor (walk-up) room, and we were finally told, the second day, that it never worked on that level. To use the weak internet there was, you had to sit in a hot & humid first-floor lounge. After a five-day cruise without internet, this additional two nights of poor/no service was extremely annoying, as we had business matters which needed attention.
At $191 a night plus tax (coming to $233 a night with their steep taxes), this hotel disappointed us. I had wanted to change hotels a few days prior to our stay in Puerto Ayora, but this hotel gives no refund unless you cancel over a month in advance, unlike most others on hotels.com, which you can usually cancel only 1-2 days in advance.
Comment from Hotel Management
Apr 16, 2016 by Yasmira Davila, Hotel Management
We are sorry to hear that your stay at Hotel Silberstein has been lamentable.
We thank you for your time to share your experience. For us, your comments are very important as we want to improve day by day.
We feel tremendously sorry that in this case you could not enjoy the quality of our service and that we did not fulfill your expectations.
Our aim is to make your stay with us unforgettable and magic, therefore we are again tremendously sorry that your delight of experience with us has been tempered.
It would be a pleasure to welcome you again.