Ratings based on 8 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.6 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Buenos Aires

Ubicacion, pero personal desatento

Posted Oct 25, 2015
Pros: Habitacion, ubicacion, wifi
Cons: Desayuno, precios de servicios adicionales
Location: Esta todo cerca
La ubicacion es muy buena. La habitacion es comoda y la limpieza muy buena. Conexion a wifi muy buena. Pero siendo un hotel lindo, los servicios adicionales estan totalmente fuera de precio. Caminando 2 calles, se pueden encontrar las mismas cosas a mitad de precio. Entonces no se puede disfrutar de las instalaciones del hotel consumiendo sus servicios (cena, tragos, contratar excursiones, etc). Por ejemplo, una excursion a Isla Santa Fe que se pagaba 90 usd por persona en el local de enfrente, en el hotel la vendian a 180 por persona. Y asi con el resto de las cosas. Una pena. Ademas, nunca nos enviaron la factura de nuestra estancia y nos perjudicaron economicamente.
Comment from Hotel Management
Jan 23, 2016 by Marketing, Hotel Management
Apreciado Federico Agradecemos por la confianza depositada en Hotel Silberstein durante su visita a las Islas Encantadas, así como por el tiempo dedicado a transmitirnos sus impresiones acerca de su estancia. Nuestro principal objetivo es conseguir la plena satisfacción de todos nuestros clientes haciendo todo lo posible para que disfruten de una experiencia única. Pedimos disculpas por los aspectos que describe, sus comentarios nos serán útiles para mejorar nuestros servicios en un futuro inmediato. Es nuestra prioridad ante todo, junto con el servicio que ofrecemos, hacer que todos nuestros clientes se sientan importantes, atendidos como esperan y hacerles sentir que son lo más valioso para todos nosotros. Esperamos poder recibirle de nuevo con el fin de cambiar la imagen que se llevó en esta ocasión. Agradeciendo una vez más su confianza en nosotros. Saludos cordiales, Yasmira Davila Hotel Silberstein
4 out of 5
Recommended
for Everyone
by A verified traveler

Spur of the moment surprise!

Posted Oct 12, 2015
Pros: Location, friendliness of the staff, and scrumptious dessert.
Location: Good location and easy walking distance.
My husband surprised me with a trip to Ecuador for my birthday. He booked the flights and accommodations 3 days before we left and we were pleased with our accommodations and the location of Hotel Silberstein!
Comment from Hotel Management
Feb 11, 2016 by Hotel Silberstein, Hotel Management
Dear guest, Thank you very much for your stay at Hotel Silberstein and your fantastic comment. How nice that your husband surprised you with a trip to Galapagos, even nicer to our hotel. It is a pleasure to know that you have made unforgettable experiences and that you enjoyed our location which is excellent to visit Puerto Ayora with its unique places that are really close by, just like our facilities. Thank you very much and we hope to welcome you soon again as our guests. Best regards
5 out of 5
by Lismel from Miami

Visita a Puerto Ayora, Galapagos

Posted Sep 10, 2015 on Hotels
Excelente servicio
Comment from Hotel Management
Jan 23, 2016 by Yasmira Davila, Hotel Management
Estimado Lismel Muchas gracias por su opinión acerca de nuestro hotel. Nos alegra saber que su estancia con nosotros ha sido excelente y que ha podido disfrutar de nuestros servicios. Nuestro objetivo es ofrecer los mejores servicios de calidad. Espero que podamos volver a darle la bienvenida en un futuro próximo. Saludos cordiales, Yasmira Davila Hotel Silberstein
Comment from Hotel Management
Jan 21, 2016
Estimado Lismel Muchas gracias por su opinión acerca de nuestro hotel. Nos alegra saber que su estancia con nosotros ha sido excelente y que ha podido disfrutar de nuestros servicios. Nuestro objetivo es ofrecer los mejores servicios de calidad. Espero que podamos volver a darle la bienvenida en un futuro próximo. Saludos cordiales, Yasmira Davila Hotel Silberstein
4 out of 5
Recommended
for Couples
by patricia from New York

Friendly but rusticAppropriate for Gallapagos

Posted Aug 28, 2015 on Hotels
Friendly and clean Staff tried hard to make as good as possible
3 out of 5
Recommended
for Couples
by Nicholas from Brewster

Expected more for the price

Posted Jun 27, 2015 on Hotels
This hotel is quaint & cute, but overpriced for what it offers. The room we were given was very nice, but it had frustrating drawbacks. The bathroom sink water was not potable (a little creepy), so a spigoted water container was provided by the sink. Toilet paper was not to be put into the toilet, but into the trash (yuch!). The pool was a bit cold & not heated. A refrigerator was not provided, nor was there an ice bucket or ice machine. But, by far, our biggest disappointment was the internet service, advertised as free high speed wifi, including in the rooms. In the public areas, the wifi sign-in was touchy & often failed, internet service was very slow & patchy, and, our biggest complaint, the wifi did not work at all in our third floor (walk-up) room, and we were finally told, the second day, that it never worked on that level. To use the weak internet there was, you had to sit in a hot & humid first-floor lounge. After a five-day cruise without internet, this additional two nights of poor/no service was extremely annoying, as we had business matters which needed attention. At $191 a night plus tax (coming to $233 a night with their steep taxes), this hotel disappointed us. I had wanted to change hotels a few days prior to our stay in Puerto Ayora, but this hotel gives no refund unless you cancel over a month in advance, unlike most others on hotels.com, which you can usually cancel only 1-2 days in advance.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, Ca

Nice Hotel in Puerto Ayora

Posted Jun 17, 2015
Pros: AC, comfort of bed, water pressure
Cons: Strong WiFi signal that was consistent and reached the rooms
We had a lovely stay at Hotel Silberstein. The AC was lovely in the room, the WiFi only worked in the lounge area (they said it worked in the room, but it didn't) and they tried to charge us $300 USD a night, thankfully I had the printed Expedia confirmation for $198/night and they honored that. The location is walking distance to the Charles Darwin Research Facility and about a 15 minute walk to the harbor. I'd stay here again.
Comment from Hotel Management
Feb 11, 2016 by Hotel Silberstein, Hotel Management
Dear guest, First of all thank you very much for your trust in us when choosing our hotel from others in Puerto Ayora. We appreciate reading your comments because they are essential for us to always improve our service. The Hotel Silberstein characterizes itself by providing unforgettable experiences and by achieving our customer’s satisfaction. The location of our hotel is privileged because it is situated close to marvellous places like the Charles Darwin Research Station and many other places that a worth a visit. We would feel honored if you came to stay with us again and we hope to welcome you very soon as our guests. Best regards,
5 out of 5
Recommended
for Personal Event
by Jessica from Brooklyn

Do it. You'll thank me.

Posted Apr 10, 2015 on Hotels
WONDERFUL place. Highly recommend. And I thought it was perfect until I met the new chef they just hired for the hotel restaurant...who took it to a whole other level! Best meals I had during my entire Galapagos stay (I love good food!). And they breakfast buffet is perfect. Tons of choices, eggs the way you want them, fresh juice...and all in an air conditioned room. The hotel staff were great, helping with any and every question. And super personable. Rooms are very nice, and the pool hits the spot as a quick refresher after a long day trip. Bring some bug spray for when the sun goes down!
4 out of 5
Recommended
for Getaway With Friends
by Алексей from Москва

Posted May 10, 2013 on Hotels
Неплохой отель в городе Пуэрто Аора. Мне сегодня 29, я получил лицензию на дайвинг сегодня в дайвинг-центре при отеле!! Все здорово, рекомендую. Из неудобств отмечу развеичто маленькую площадь номера. Спасибо