Ratings based on 90 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from West Mids

Lovely hotel, close to the beach

Posted Oct 19, 2017
Pros: Great value all inclusive hotel.
Cons: ensuring the room was of sufficient size for 3 beds
Location: Next to the beach, and a short walk into the town.
We had a good stay, the staff were helpful and attentive. The food was excellent. The hotel caters for adults only which made the stay more relaxing. On the downside... The standard room is not spacious enough for 3 guests. The existing beds were pushed closer to the window and the additional bed was put alongside them (giving three beds in a row) by doing this the bedside lights were in the middle of the pillow and caused us to bang our heads several times if we turned over during the night.
Comment from Hotel Management
Oct 21, 2017 by Hospitality Manager, Hotel Management
Dear Tina, Thank you very much for choosing "Palladium Hotel Don Carlos" during your trip to Ibiza and for sharing your feedback with us and the Expedia community. We are very glad to read that you had a lovely experience and found our staff to impress you the most. We love to warmly welcome our guests and make them feel pampered. Of course, we will also gladly investigate the areas of concern you raise in your review as it is through constant dialogue with our guests we can always be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel in the future. We are looking forward to welcome you back anytime, and we will be more than happy to make you feel "at home" during your next stay in our Hotel. Warm regards, Federica Hospitality Manager Palladium Hotel Don Carlos
4 out of 5
Recommended
for Everyone
by A verified traveler from Uk Warwickshire

Good location quiet and near beach.lovely walks

Posted Oct 13, 2017
Fabulous staff excellent. Food fantastic.excellent entertainment.will return.lovely location and able þo walk to Santa Eulalia. Variety of dishes but puddings the same but still a good choice. Great having kettle and tea and coffee in room.
Comment from Hotel Management
Oct 13, 2017 by Hospitality Manager, Hotel Management
Dear Annie, Thank you for your great feedback! It's a pleasure to know that you had a great time at "Palladium Hotel Don Carlos" and enjoyed the delicious food prepared with fresh products by our amazing chefs, our room facilities and location. Thank you for your kind words towards our staff, they're our best motivation to continue offering the best service to all our guests. We look forward to your next stay, when we will do our best for you to enjoy another wonderful experience. Warm regards, Federica Hospitality Manager Palladium Hotel Don Carlos
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, UK

Absolutely beautiful place in a stunning location

Posted Aug 19, 2017
After reading all the positive reviews on here we was quite excited about coming to stay, and boy this place didn't disappoint! From the moment you arrive in reception all staff are exceptionally attentative ensuring you feel welcome and at ease. The pool area is perfect with some stunning views, and there are more than enough sun beds for all; no matter what time we went down to the pool we got two together in a lovely spot. Our room was spacious and cool, cleaned every day and beds made each morning. We did want to upgrade to one of the hot-tub rooms but they weren't available as they were fully booked but I'd def say the extra would've been worth it. Our view wasn't the greatest as we was at the far corner and overlooked the car park / outside Road, but we didn't spend much time in the room so it didn't matter but if a view bothers you check the room you have before you arrive to see if you can change it. The food was exceptional every single mealtime every day; you certainly won't go hungry and there is plenty of choice. The only thing I'd say is if your veggie (like me) check what your eating as they don't always list all the key ingredients on the food signs and miss off main things like meat, but a quick look at what your putting on the plate solves most of this. However choice and quality was exceptional. The entertainment was good too, I'd definitely recommend getting involved! Overall we had a fab stay and will be back.
Comment from Hotel Management
Aug 19, 2017 by Hospitality Manager, Hotel Management
Dear Claire, Thank you for choosing "Palladium Hotel Don Carlos" for your stay in Ibiza and for sharing your glowing review with us. This review will put a smile on everyone's face, thank you so much! It is a pleasure to have guests like you, who know how to enjoy "Palladium Hotel Don Carlos" and we cannot wait to have you back! I will make sure everyone receives your wonderful feedback. We do hope to have the pleasure of welcoming you again next year! Warm regards, Federica Hospitality Manager Palladium Hotel Don Carlos
3 out of 5
by A verified traveler from uk

Posted Aug 11, 2017
Nice average hotel. Best thing was the staff. Awful coffee!!! We had a basic room to start but got upgraded to a presidential suite for extra cost which was far better.
Comment from Hotel Management
Aug 13, 2017 by Hospitality Manager, Hotel Management
Dear Sara, We appreciate the time you have taken to review our "Palladium Hotel Don Carlos". We encourage our hotel to work hard towards providing the best experience possible for our guests, so we are delighted to hear that our team members were able to make your stay more enjoyable. We look forward to welcoming you back and remain at your entire disposal to ensure that you have another unforgettable experience. Warm regards, Federica Hospitality Manager Palladium Hotel Don Carlos
4 out of 5
Recommended
for Couples
by A verified traveler from West Yorkshire

Great Location

Posted Jun 4, 2017
Pros: Entertainment good. Staff great.
Cons: The food is not as good as the Palladium in Cala Llonga so was a bit disappointed. Same dishes repeated too often, same cakes.
Location: Location good just a ten minute stroll into the centre with plenty of shops, bars and restaurants.
Arrived and reception staff very helpful and efficient got to our room very quickly. No problems getting tables in dining room or sun beds.
Comment from Hotel Management
Jun 5, 2017 by Hospitality Manager, Hotel Management
Dear Guest, Thank you for your review following your stay at "Palladium Hotel Don Carlos". We are thrilled to read that your experience at the hotel lived up to your expectations. I look forward to sharing your comments with the team. Please note that your constructive comments have been shared and are currently being investigated with the respective teams and managers. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Hospitality Manager Palladium Hotel Don Carlos
5 out of 5
Recommended
for Everyone
by A verified traveler from J

Lovely friendly hotel

Posted Jun 1, 2017
Very welcoming, excellent food, great entertainment, day and night, great choice of drinks on all inclusive. Had a basic room but still had some sea view, room was lovely. Very friendly staff. Opened restaurant early so we could have breakfast before we left. I'll certainly be going back
Comment from Hotel Management
Jun 2, 2017 by Hospitality Manager, Hotel Management
Dear Marie, Thank you for your glowing 5 star review on Expedia! It is very rewarding to read that you enjoyed every aspect of the Hotel and had an unforgettable holiday with us. We would like to thank you for the acknowledgement to our dedicated staff. They are always ready to help you with any query and they do their best to make your stay as pleasant as possible. It would be a great pleasure to welcome you once again on your next visit to Ibiza! Warm regards, Hospitality Manager Palladium Hotel Don Carlos
5 out of 5
by Sarah

Exceptional stay

Posted May 14, 2017 on Hotels
Amazing hotel and service . Nothing was too much trouble by staff. We had a suite as it was our anniversary and my birthday , Fredrico the guest service manager was excellent and made sure we had those little added touches . Would definitely return
Comment from Hotel Management
May 16, 2017 by luis, Hotel Management
Dear Ms. Sarah, We appreciate the time you have taken to review our "Palladium Hotel Don Carlos" and we thank you for sharing your helpful experience with us. The facilities of the Hotel are thought for our guests to have a pleasant stay. The details are highly taken into considerations with the only purpose of making feel our guests at home in luxury and elegant ambience. We would like to thank you especially for your kind words to our staff. We are looking forward to your next stay with us for another great holidays! Best regards, Hospitality Manager Palladium Hotel Don Carlos
5 out of 5
by Lyn

7* everything

Posted May 10, 2017 on Hotels
I can honestly say this was the best holiday I have had in my 40 years on this earth. Wow.
Comment from Hotel Management
May 15, 2017 by luis, Hotel Management
Dear Lyn, Thank you for your review following your stay at "Palladium Hotel Don Carlos". We're thrilled to read that you thoroughly enjoyed a memorable experience and all that Ibiza has to offer. I will take great pride in sharing your wonderful feedback with the team. We hope to have the opportunity to welcome you back to the hotel in the future. Kindest Regards, Hospitality Manager Palladium Hotel Don Carlos
4 out of 5
Recommended
for Everyone
by A verified traveler from lancs

Adults only

Posted May 2, 2017
Pros: No children and really nice hotel
Enjoyed our time , hotel is very nice and worth upgrading to suites big rooms and bath has jets 15/20 minutes walk along promenade to shops and marina and and really nice walk to do. Staff are very good and work really hard would recommend
Comment from Hotel Management
May 3, 2017 by Hospitality Manager, Hotel Management
Dear Wassa, We very much appreciate your comments regarding your stay at "Palladium Hotel Don Carlos". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Hospitality Manager Palladium Hotel Don Carlos
5 out of 5
by Richard

Just perfect

Posted May 1, 2017 on Hotels
Great hotel in residential area , staff lovely , food great especially in restaurant, room was good , clean and had a sea view . Entertainment team great , 10 min walk into Santa Eulalia , will definitely return .
Comment from Hotel Management
May 3, 2017 by luis, Hotel Management
Dear Mr. Richard, We appreciate the time you have taken to review our "Palladium Hotel Don Carlos" and we thank you for sharing your helpful experience with us. We encourage our hotel to work hard towards providing the best experience possible for our guests, so we are delighted to hear that our team members were able to make your stay more enjoyable. We aim to provide a great stay to our guests and we will continue to do so by making the most of customer feedback. Thank you for your kind comments, we hope to see you again soon. Kind regards, Hospitality Manager Palladium Hotel Don Carlos