Seasonal outdoor pool, open 11 AM to 8 PM, pool umbrellas, sun loungers

Reviews of Hotel Porcel Alixares

4 out of 5
Hotel Porcel Alixares
Paseo de la Sabica 40, Granada, Granada

Reviews

8.2

Very Good

Rating 10 - Excellent. 366 out of 1001 reviews" "
Rating 8 - Good. 428 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Gilles

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The property was close to the Alhambra but more distant from all other attractions. Should have booked a more central location. No ac at that time of year and the room was very warm and stuffy; we were forced to open a window. The problem was that we were given what turned out to be the noisiest room in the hotel. We could not sleep and called for another room. We changed rooms while in our pyjamas. The next room was much quieter. Why didn't they give us a quiet room to start with???
Stayed 2 nights in Apr 2024
Response from Gustavo Cara on Apr 16, 2024
Good morning, we are very sorry for not having met your expectations, the hotel has 197 rooms and not all of them are available at the moment. This is very easy, if you don't like the room assigned, go down to reception and tell us, or before going up, tell us what you want. It is good to look at the location of the hotels before booking, but we are in a very nice and quiet area. The distance to the city center is 1 km, 12 minutes on foot. There is a bus stop 200 meters away. Granada is very small and you can walk everywhere. Two weeks ago it was snowing, imagine that it is difficult to get the weather right and our air conditioning system is central, we cannot go from hot to cold so quickly.We regret all this and we apologize.

10/10 Excellent

Kristel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i didnt like was the room was far too warm and thermostat was not working.
Stayed 3 nights in Apr 2024
Response from Gustavo Cara on Apr 6, 2024
Dear Kristel,Thank you very much for your great rating of our hotel on Expedia. The entire team thanks you for choosing us for your stay in Granada and we are also pleased that the Hotel services have met your expectations, as well as its location to access the Alhambra.We take note of your instructions to improve.We hope to see you again soon at any of our Porcel Chain Hotels in Granada, Seville or Madrid.Kind regards.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 3 nights in Mar 2024
Response from Gustavo Cara on Apr 4, 2024
Dear Halil, thank you for sharing your experience with us, we are very happy to have met your expectations and we hope to visit us in the not too distant future and enjoy a new experience with us.We will be happy to serve you again.Thank you so much

4/10 Poor

Ching

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The water had a rusting taste, they don't served water of anything. No tea bag, not kettle, no cups. They have hot water near lobby, but they won't provide any container for that, basically want you to buy expensive bottle water from their vending machine. Toilet door is broken. Can hear clearly from Toilet My fd's need to change room in the second rainy day as their room found to be have water leakage problem from the roof No restaurant nor supermarket nearby, it's located on upper part of Alhambra. only a few souvenir shops nearby
Stayed 2 nights in Mar 2024
Response from Gustavo Cara on Apr 4, 2024
Good morning, we are very sorry for not having met your expectations, the tap water is perfectly safe to drink. If you need any accessories to pour water, it is as easy as asking for it, and we will give it to you without any problem.The location of our hotel is ideal for visiting Granada and the Alhambra, we are just 200 meters from the entrance of this monument and walking to the city center is a 12-minute walk. You can also use the bus, it runs every 5 minutes.

10/10 Excellent

yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Alhambra.
Stayed 3 nights in Mar 2024
Response from Gustavo Cara on Apr 1, 2024
Dear Yi,Thank you very much for your great review of our hotel on Expedia. The entire team thanks you for choosing us for your stay in Granada and we are also happy that the hotel services met your expectations, as well as its location to access the Alhambra. We hope to see you again soon at any of our Porcel Hotels in Granada, Seville or Madrid.Sincerely.

10/10 Excellent

Vesselen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are visiting Alhambra.
Stayed 1 night in Feb 2024
Response from Gustavo Cara on Feb 29, 2024
Dear Vesselen,Thank you very much for your excellent rating of our hotel on Expedia. The entire team thanks you for choosing us for your stay in Granada and we are also pleased that the Hotel services have met your expectations, as well as its location to access the Alhambra. We hope to see you again soon at any of our Porcel Chain Hotels in Granada, Seville or Madrid.Kind regards.

10/10 Excellent

Neil, Carluke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gustavo Cara on Feb 15, 2024
Estimado Neil, Le agradecemos su tiempo dedicado a compartir su experiencia con nosotros. Nos complace saber que ha disfrutado de una estancia inmejorable con nosotros gracias a las 5 estrellas que nos ha otorgado. Esperamos volver a verle en su próxima visita a Granada.

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfect for visiting Alhambra and taking the hop on hop off bus through Granada. Staff was friendly and very helpful. Buffet breakfast were limited, the food was good but could have been hotter. Rooms and common areas were great.
Stayed 1 night in Jan 2024
Response from Gustavo Cara on Jan 29, 2024
Dear Sally,First of all, thank you for your excellent rating of our hotel on Google. The entire team thanks you for choosing us for your stay in Granada and we are also pleased that the Hotel's services have met your expectations, as well as its location to access the Alhambra. Our staff always wants to make our clients feel as if they were at home and from their comments we see that this has been the case. We hope to see you again soon at any of our Porcel Chain Hotels in Granada, Seville or Madrid.Best regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is ideal for visiting Alhambra. Five minutes walking to the entrance. Parking fee is high 22 euro per night. The food at dinner buffet is average.
Stayed 2 nights in Jan 2024
Response from Gustavo Cara on Jan 15, 2024
Dear Customer, Thank you very much for offering us the highest rating. We are delighted to have met your expectations on your recent visit to the Alixares Hotel and we hope that you will return to stay at our establishment soon. a cordial greeting

6/10 Okay

Maria

Traveled with family
Disliked: Amenities
Property was very far from the city, on a hill. Have to climb up the hill even after getting off the bus. Did not give us shampoo or water (for a four star, we would have expected better).
Stayed 1 night in Dec 2023
Response from Gustavo Cara on Jan 15, 2024
Dear Customer,First of all, thank you very much for your review of our hotel. The entire team thanks you for choosing us for your stay in Granada. On the other hand, we regret that you did not find the hotel worthy of 4 stars and that you did not appreciate our location just 3 minutes from the Alhambra on foot. For which we apologize. Please be informed that our staff and cleaning services are key pieces in our hotel and highly valued by our clients, so again we apologize if you have not had that impression.We hope to see you again soon in any of our hotels in Granada, Seville or Madrid and in this way change your perception of us.Sincerely.

10/10 Excellent

GINA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for Alhambra. Also, the facility is super clean and convenient with all amenities. All the staff are very nice and informative.
Stayed 1 night in Dec 2023
Response from Gustavo Cara on Dec 26, 2023
Dear Gina,Thank you for rating us with the highest score. The entire team thanks you for choosing us for your stay in Granada and we are also pleased that the Hotel services have met your expectations, as well as its location to access the Alhambra. We are glad to know that you have been comfortable during your stay. We hope to see you again soon at any of our Porcel Chain Hotels in Granada, Seville or Madrid.Receive a cordial greeting.

4/10 Poor

Ibrahim, San Juan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff at front desk were rude and dismissive. Had to call twice to request towels since they cleaned the room and didn't leave any. In the morning, they cut off the water without notice. Food at dinner buffet was cold due to problems with heaters. To get out of the parking lot, we had to go twice to front desk since they didn't monitor the cameras.
Stayed 2 nights in Nov 2023
Response from Susana Jiménez-Jefe de Recepción- on Dec 1, 2023
Dear customer, we are extremely sorry for not having met your expectations, we take note of your dissatisfaction to communicate it to the corresponding departments and take measures to improve.We hope you visit us in the future and give us the opportunity to improve your stay on a new visit.Thank you so much

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you’re wanted to go to the Alhambra Mosque!
Stayed 2 nights in Nov 2023
Response from Gustavo Cara on Nov 28, 2023
Dear Emily, Thank you for sharing your review with us, we are happy to know that we have met your expectations, we deduct it from your score.We hope to welcome you again on your next visits to Granada and we recommend the Porcel Chain hotels in destinations such as Seville and Madrid.Sincerely.

10/10 Excellent

Thaddaeus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ines Sevilla on Nov 26, 2023
Buenos días , lo primero agradecer su valoración con nosotros. Esperamos poder darles de nuevo la bienvenida en nuestra cadena de hoteles en Madrid , Sevilla y Granada . Muchas gracias Saludos cordiales

8/10 Good

DIPANJAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled as a family of four. This hotel is in a great location, just minutes walking from Al-Hamra. But it’s bit dated, rooms need some upgrades. Bathroom is modern but no exhaust fan. Overall it’s a good hotel for a short stay. Lot of group tours use this hotel, it can get busy. Try to buy the breakfast buffet, as restaurants and shops are at least 20 minutes walk.
Stayed 4 nights in Nov 2023
Response from Susana Jiménez-Jefe de Recepción- on Nov 14, 2023
Dear customer, thank you for sharing your experience with us, we are happy to know that we have met your expectations and we take note of your recommendations to improve, the satisfaction of our customers is very important, we appreciate your comments.Thank you so much

10/10 Excellent

PATRICIA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times as it is so convenient for the Alhambra... just walk across the road! It is also easy to walk down into the city or use one of the frequent buses. The rooms are comfortable and clean and the staff friendly and helpful
Stayed 1 night in Nov 2023
Response from Gustavo Cara on Nov 8, 2023
Dear Patricia, thank you for sharing your experience with us, we are happy to know that we have met your expectations and we hope you will visit us again in the not too distant future and enjoy a new experience with us, we take this opportunity to recommend our Porcel chain hotels. in cities like Madrid or Seville.Thank you very much and see you soon.Kind regards

6/10 Okay

Kime

Traveled with family
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Gustavo Cara on Nov 8, 2023
Dear Kime, We are very grateful for your visit and look forward to welcoming you again in any of our establishments in Andalusia. Thank you very much and best regards,

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, such a nice place especially compared to the more expensive hotel we were staying at in Barcelona. Lots of room in this hotel in Grenada, two big beds for me and my adult son (we are both very tall), nice big bathroom, clean bedding and towels, and an outdoor pool. It is right next to the Alhambra, which is convenient for touring there, although a bit far from the centre of town. Still walkable to town centre, and there is a convenient bus. The staff were very helpful and friendly -- they even opened up the patio for us to eat outside, to accommodate a medical condition. It was a highlight of our trip.
Stayed 2 nights in Oct 2023
Response from Doraemon on Nov 4, 2023
Dear Michael, Thank you very much for giving us the highest rating. We are delighted to have met your expectations during your recent visit to Hotel Alixares and we hope that you will come back soon to stay at our establishment. Best regardsAntonio - Recepción

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this hotel !!!
Stayed here 1 night in Oct 2023. We arrived very early and the staff was able to let us check-in at that time. It is literally right in front of the Alhambra, at short walking distance ! Hotel room was very clean and comfortable. Breakfast buffet was also very good. Staff was very helpful. I highly recommend this hotel !!!
Stayed 1 night in Oct 2023
Response from Doraemon on Nov 4, 2023
Dear Louis, We thank you for your recent stay at our Hotel Alixares and we are delighted with the good rating you have given us, thank you! As you could see, the staff and cleanliness are the two pillars of Hotel Alixares, and we are glad that you highlight this in your comments. We hope you will come back to stay with us again soon. Best regardsAntonio - Front Desk

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a huge terrace. Nice, clean hotel with an attentive staff.
Stayed 1 night in Oct 2023
Response from Gustavo Cara on Oct 24, 2023
Dear Kelly,Thank you very much for your excellent evaluation of our hotel. The entire team thanks you for choosing us for your stay in Granada and we are also pleased that the Hotel services have met your expectations. We are happy to see that we have guests who have enjoyed their stay at our Porcel Alixares hotel. We will take your suggestions into account to improve in the future. We hope to see you again soon in any of our Porcel chain hotels in Granada, Seville or Madrid.Gustavo CaraManager

10/10 Excellent

Adi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, from amenities to staff and of course the location, just 3 minutes walk from the Alhambra. There are public transportation service just outside the hotel and parking available. Highly recommended!
Stayed 1 night in Oct 2023
Response from Susana Jiménez-Jefe de Recepción- on Oct 22, 2023
Dear Adi, thank you for your evaluation. We are glad to know that you enjoyed your stay.We hope you visit us again for a pleasant experience, Granada always looks spectacular.Thank you so much

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Susana Jiménez-Jefe de Recepción- on Oct 22, 2023
Estimada Celia. gracias por su valoración , nos alegra enormemente saber que ha disfrutado de su estancia con nosotros y esperamos nos visite en un futuro. no muy lejano.Muchas gracias

10/10 Excellent

Jasmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within walking distance of the alhambra.
Stayed 1 night in Oct 2023
Response from GUSTAVO CARA on Oct 21, 2023
Dear Jasmeet, thank you for sharing your experience with us, we are glad to know that you enjoyed your stay and we hope to greet you again in the near future.We remind you that for your next visits to destinations such as Madrid or Seville you can count on our establishments in these cities.Thank you very much for your visit.Gustavo CaraManager

10/10 Excellent

Amelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente limpieza y atencion por parte de todo el personal del hotel. Siempre que necesitamos nos ayudaron y atendieron con profesionalidad y amablemente. Mencion especial en la recepcion a la señora Ines y Susana. He recomendado este hotel a mi hijo familia. Pienso volver. Gracias. Felicidades
Stayed 3 nights in Sep 2023
Response from GUSTAVO CARA on Sep 27, 2023
Querida Amelia, Muchísimas gracias por ofrecernos las 5 estrellas. Estamos encantados de haber cumplido con sus expectativas en su reciente visita al Hotel Alixares y esperamos que vuelva pronto a alojarse en uno de nuestros establecimientos en Granada, Sevilla o Madrid.Transmitiremos sus felicitaciones a nuestro personal. Un cordial saludo.Gustavo CaraDirector

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! We were so content to just have dinner at the property. Sitting outside on the verandah was so pleasnt. Room was lovely, roomy, beautiful hallways, breakkfast available. Would definitely stay here again! Parking a short walk and a cost per day.
Stayed 2 nights in Sep 2023
Response from GUSTAVO CARA on Sep 27, 2023
Dear Louise, Thank you very much for giving us the 5 stars. We are delighted to have met your expectations on your recent visit to the Alixares Hotel and we hope that you will soon return to stay at one of our establishments in Granada, Seville or Madrid. A cordial greeting.Gustavo CaraManager

10/10 Excellent

Yuriy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, close to Alhambra Complex.
Stayed 2 nights in Sep 2023
Response from GUSTAVO CARA on Sep 26, 2023
Dear Yuriy,Thank you very much for giving us the 5 stars. We are delighted to have met your expectations on your recent visit to the Alixares Hotel and we hope that you will soon return to stay at one of our establishments in Granada, Seville or Madrid. A cordial greeting.Gustavo CaraManager

8/10 Good

Shila

Traveled with partner
Disliked: Property conditions & facilities
The hotel was short walking distance to the entrance of Alhambra. Hotel is ok. Rooms are clean but somewhat outdated. Dinner buffet was below average. Our hotel room type we had booked and pre-paid was not available at checking time due to some reason that did not make sense. Hotel offered small compensation in return. I would not return.
Stayed 2 nights in Sep 2023
Response from GUSTAVO CARA on Sep 23, 2023
Dear Shila, thank you for sharing your experience with us, we regret that your room type was not available due to a system failure, we try to compensate for this failure and be able to return the room type you requested the next day. We hope you give us the opportunity to meet your expectations on a next visit. I take this opportunity to offer you the Porcel chain establishments in destinations such as Seville or Madrid. Thank you very much and see you soon.Gustavo CaraManager

10/10 Excellent

CARLA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Fantastic! Clean, confortable, and very friendly staff. Very close to the Alhambra. A bit of a walk from city centre as its up on the hill but you can get a bus that stops outside the hotel. Will definitely be back!
Stayed 1 night in Sep 2023
Response from GUSTAVO CARA on Sep 13, 2023
Dear Carla,We greatly appreciate that you have rated us with the highest score, a sign that we have met your expectations, which fills us with pride. We hope you stay with us again soon. Thank you for your recommendation. Greetings!Gustavo CaraManager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The 2 ladies on reception were amazing. Really helpful. We the hotel chose because it was so close to the Alhambra but that also means that the hotel shares the parking with the palace parking. When we arrived at about 1pm all 3 car parks were full. The receptionists helped us to find an alternative. There is a bus from the Alhambra to the Cathedral that. It’s €1.40 but there are also taxis from the same location which code less than €5 for 4 people. Very easy to get a taxi back as well. Just flag one down in the centre of Granada
Stayed 1 night in Aug 2023
Response from Susana Jiménez on Aug 22, 2023
Ver detalles201 / 5.000Resultados de traducciónResultado de traducciónDear family, thank you for sharing your experience with us, we are glad to know that we have met your expectations and we hope to greet you again in the not too distant future.Thank you so much

8/10 Good

Laura

Liked: Cleanliness, staff & service
Nice hotel, dated decor.
Excellent location, noce hotwk and a lovely pool. Room was pretty small, decor very dated. Could do with a refurb. Staff very nice and friendly.
Stayed 2 nights in Aug 2023
Response from INÉS SEVILLA on Aug 15, 2023
Buenos dias Lo primero agradecer su valoracion muchas gracias saludos cordialesInes Recepcion

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean, friendly staff and great facilities. The pool is a good size with plenty of room around for lounging. Breakfast has a great variety, and the evening meal on the terrace has brilliant views with great food. Very reasonable pricing.
Stayed 7 nights in Jul 2023
Response from GUSTAVO CARA on Jul 31, 2023
Dear Daniel,We thank you for the 5 stars received, so we understand that we have met his expectations and that everything was to his liking during his stay.We hope to welcome you back to our Hotel on another occasion. We also have hotels from the Porcel chain in Madrid and Seville.Best regards, Gustavo CaraManager

4/10 Poor

James

Stayed 2 nights in Jul 2023
Response from Susana Jiménez on Jul 27, 2023
THAK YOU IN ADVANCE¡¡¡

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my experience here
Stayed 3 nights in Jul 2023
Response from Susana Jiménez on Jul 27, 2023
Thank you and best regards

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel with wonderful views from the top restaurant. Every single member of staff (reception, dining, housekeeping) was friendly and helpful. It was extremely clean and efficient. Breakfast had a good buffet choice, although the cooked breakfast wasn't to our taste. We also looked at the evening buffet and decided that wasn't for us either. However, we discovered the more expensive restaurant on the 4th floor (opens at 9pm) which was possibly the favourite part of our trip (other than the Alhambra). The restaurant is on a terrace with the most fabulous views of Granada, the mountains and amazing sunsets. The food and service were excellent. We ate there twice over a 5 day period and on the other days went there for a late night sangria. We used the pool a couple of times - it was fine on weekdays but very busy at weekends. We had a triple room which was big enough, however the wardrobe was far too small so we couldn't unpack everything plus the length inside the wardrobe didn't allow for longer dresses. Hotel is at the very edge of Granada at top of the hill. Extremely handy for the Alhambra as the main entrance is just down the road (less than 5 mins). There's a few shops and restaurants along this stretch of road but fairly quiet area. A pleasant walk downhill through the Alhambra woods to the main town but would recommend taxi back up. Would definitely stay here again.
Stayed 5 nights in Jul 2023
Response from Doraemon on Jul 20, 2023
Dear Mark, Thank you very much for your visit and for your valuable comments. It was a real pleasure for us to have been able to serve you and we are pleased that you enjoyed both the location and the services of our modern hotel. It is our greatest wish to make our guests feel at home. We look forward to seeing you soon at any of our hotels in Granada, Madrid, Seville.Antonio - Recepción

10/10 Excellent

Graeme

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room on the forth floor was perfect. Nice little corner balcony. Very quiet and peaceful. The staff were all brilliant. Super friendly couldn't be more helpful and seemed happy to hdlp with my dreadful Spanish. Then its polite to at least try. The Flamenco show was interesting although a little short of what we were promised. Super local busses to and from the centre. Overall a superb hotel would definitely stay again.
Stayed 4 nights in Jun 2023
Response from GUSTAVO CARA on Jun 26, 2023
Dear Graeme,We thank you for the 5 stars received, so we understand that we have met his expectations and that everything was to his liking during his stay. We are glad to read that our location made it easy for him to visit the Alhambra monument and that the connections with the city center allowed him to have a comfortable stay in the city. Our staff always strive to help our clients and this includes fluent communication in the language desired by our clients.We look forward to welcoming you back to our hotel for a future stay. We also have Porcel hotels in Madrid and Seville.Best regards,Gustavo CaraManager

10/10 Excellent

Miranda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a five minute walk from the entry to the Alhambra. Clean, good buffet breakfast, and a nice swimming pool with a view. Rooms are excellent.
Stayed 1 night in May 2023
Response from GUSTAVO CARA on Jun 13, 2023
Dear Miranda,We are very grateful that you have rated us with the highest score, a sign that we have met your expectations, which fills us with pride. We hope you will stay with us again in the near future. Greetings!Gustavo CaraManager

10/10 Excellent

Eunji, suwanee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is ok we couldn’t find the parking lot
Stayed 1 night in Jun 2023
Response from GUSTAVO CARA on Jun 7, 2023
Good Morning,We would like to thank you for the time dedicated on giving us your 5 stars.We hope to host you soon again.Kind Regards,

10/10 Excellent

Janette, Pleasanton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is right next to the Alhambra. It is very convenient. You can walk to town easily but there is also a bus to or from town. Staff were very helpful.
Stayed 2 nights in May 2023
Response from GUSTAVO CARA on May 30, 2023
Dear Janette, We are very pleased to know that you have had a positive experience in our hotel through your rating. We are proud that our clients feel really comfortable and we will continue to improve day by day to meet their expectations. Receive a cordial greeting.Have a nice day.Gustavo CaraManager

8/10 Good

Mr E D

Stayed 1 night in May 2023
Response from GUSTAVO CARA on May 30, 2023
Estimado ClienteLe agradecemos la nota recibida, por lo que entendemos que hemos cumplido con sus expectativas y que todo fue de su agrado durante su estancia. Gracias también por las criticas constructivas, nos ayudan a mejorar día a día.Esperamos darle la bienvenida nuevamente a nuestro Hotel en otra ocasión. También disponemos de hoteles de la cadena Porcel en Madrid y Sevilla.Un cordial saludo,

8/10 Good

ABHISHEK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close thr Alhambra, the main tourist attraction. Recommend
Stayed 2 nights in May 2023
Response from GUSTAVO CARA on May 9, 2023
Dear SwatiWe are very grateful that you have rated us with 4 stars, a sign that we have met your expectations, which fills us with pride. We hope you will stay with us again in the near future. Greetings!

10/10 Excellent

Steen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the Alhambra. Very good price for the location. Breakfast buffet was plentiful, but pretty much the same every day. Eating there three days in a row, a little variety would have been nice. Room and common areas (inside and out) were clean, well maintained and functioned well.
Stayed 3 nights in Apr 2023
Response from GUSTAVO CARA on Apr 18, 2023
Dear Steen,We are glad that his stay has been so gratifying and we thank him for his good comments and the maximum score with which he has given us. Regarding the location, we appreciate that you highlight this point, as well as the good facilities and rooms of the Hotel. We hope to see you again soon!Gustavo CaraManager

10/10 Excellent

alla

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GUSTAVO CARA on May 10, 2023
Dear Alla, thank you for sharing your experience with us, we are glad to know that we have met your expectations and we hope to greet you again in the not too distant future.We recommend that for your visits to destinations such as Seville or Madrid you book our Porcel Chain establishments in these cities, you will feel at home.Thank you very much and see you soon,Gustavo CaraManager

10/10 Excellent

john, mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is really close to what I wanted to see
Stayed 1 night in Mar 2023
Response from GUSTAVO CARA on Apr 3, 2023
Dear john,We thank you for the 5 stars received, so we understand that we have met his expectations and that everything was to his liking during his stay. We are pleased to have such good comments from you, addressed to our hotel and staff.We hope to welcome you back to our Hotel on another occasion. We also have hotels from the Porcel chain in Madrid and Seville.Best regards,

10/10 Excellent

Arthur, Hereford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel next the the Alhambra (fairly new since it was not there in the 1980s when I first visited!). The hotel is in easy walking distance from the Alhambra's east entrance. Shops and cafes are found along the walk. The staff are fabulous and very helpful! They can help arrange tours and explain the best methods to get around using public transportation. The breakfast was A so you can skip lunch. You can dine at night too for a reasonable price. The rooms are spacious and very modern.
Stayed 4 nights in Mar 2023
Response from GUSTAVO CARA on Mar 30, 2023
Dear Arthur, We thank you for the 5 stars received, so we understand that we have met his expectations and that everything was to his liking during his stay. We are pleased to have such good comments from you, addressed to our hotel and staff.We hope to welcome you back to our Hotel on another occasion. We also have hotels from the Porcel chain in Madrid and Seville.Best regards,

10/10 Excellent

Fraser

Stayed 1 night in Mar 2023
Response from GUSTAVO CARA on Mar 30, 2023
Dear Fraser,We thank you for the note received, so we understand that we have met his expectations and that everything was to his liking during his stay. We are pleased to have such good comments from you, addressed to our hotel and staff.We hope to welcome you back to our Hotel on another occasion. We also have hotels from the Porcel chain in Madrid and Seville.Best regards,

10/10 Excellent

Lien

Traveled with group
Walking distance to Alhambra
Stayed 1 night in Mar 2023
Response from Susana Jiménez on Mar 20, 2023
Dear guest, Alhambra is just 3 minutes from the hotel, very near.Best regards

10/10 Excellent

Khristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasant surprise. We needed to book a last minute hotel near the Alhambra. The rooms are clean, very simple and super affordable. The common areas of the hotel are lovely and the staff was great. There was also a very affordable breakfast buffet that opened early enough for us to get to our 7:45 am tour with time to spare. Would definitely recommend.
Stayed 1 night in Feb 2023
Response from GUSTAVO CARA on Mar 1, 2023
Dear Khristin, thank you for sharing your experience at Porcel Alixares, we are glad to know that we have met your expectations, we deduct it from the score awarded.We hope to greet you again in the not too distant future, we remind you that the Porcel chain has establishments in Granada, Seville and Madrid for your next trips to Spain.Thank you so much,Gustavo CaraManager

4/10 Poor

Craig, Auckland

Liked: Cleanliness
Stayed 3 nights in Feb 2023
Response from GUSTAVO CARA on Mar 13, 2023
Dear Craig, thank you very much for your time in the comments, we are very sorry for not having met your expectations, we work very hard to make the experience of each client the best.Many thanks,Gustavo CaraManager

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was great
Response from GUSTAVO CARA on Dec 7, 2022
Dear David, Thank you very much for giving us the highest rating. We are delighted to have met your expectations on your recent visit to the Hotel Alixares and we hope you will stay at our establishment again soon. Best regards, Gustavo CaraManager

10/10 Excellent

Kouser

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the Alhambra Palace.
Stayed 1 night in Nov 2022
Response from INÉS SEVILLA on Nov 27, 2022
Good afternoon, indeed, the hotel is in front of the Alhambra. Thank you very much. Best regards