Ratings based on 1,133 Verified Reviews

3.6 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jan 6, 2018
Front desk was un personable. Not sure about the beds... Took a week to clear up dots on arms. Won't go back.
Comment from Hotel Management
Jan 8, 2018 by rb, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2018
we checked in late at night and hotel didn't have the room type we reserved, the receptionist instantly offered an upgrade with no additional cost to us... Great service and good room quality and cleanliness. very happy!
Comment from Hotel Management
Jan 4, 2018 by rb, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2017
The girl at the desk was very efficient, the room comfortable, clean and quiet. The breakfast was delicious.
Comment from Hotel Management
Dec 30, 2017 by richard, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from antonito co

Nice hotel next to shopping areas

Posted Dec 18, 2017
Excellent hotel activities foe whole family to enjoy
Comment from Hotel Management
Jan 10, 2018 by rb, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
One night. They wanted to charge full price for the room. Bought through Expedia for the discount while standing at the counter.
Comment from Hotel Management
Dec 14, 2017 by richard, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Staff was friendly. Room was clean quiet and comfortable.
Comment from Hotel Management
Dec 30, 2017 by richard, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from albuquerque,NM

Good value!

Posted Dec 4, 2017
Enjoyed our stay in a surprisingly clean and comfortable room. Well furnished attractive room. AC was a little noisey was only problem.
Comment from Hotel Management
Jan 10, 2018 by rb, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe

A comfortable quiet stay

Posted Nov 26, 2017
This hotel was a great deal for the price. We were impressed by our room, especially how comfortable the bed is. It is so cozy. The casino is across the parking lot from the hotel. We liked that in addition to the games, they have bowling and other activities as well. We wanted to find a hike one of the mornings & were excited to find Bandelier was only a half hour away. So it is a nice location if you want to do that and also see Santa Fe. We were very happy with our stay.
Comment from Hotel Management
Jan 10, 2018 by rb, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Relaxing, great bed

Posted Nov 21, 2017
Enjoyed t closeness to casino , the breakfast was top list of any hotels I stayed at
Comment from Hotel Management
Jan 10, 2018 by rb, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Nov 20, 2017
Pros: Convenient location for us.
Cons: I think there was too much furniture in the room. A big entertainment center could be removed and mount the TV on the wall.
Location: Convenient to Santa Fe, Taos, Los Alamos.
The room and hotel were clean and comfortable. The staff is very friendly and helpful. Will stay again.
Comment from Hotel Management
Jan 10, 2018 by rb, Hotel Management
Thanks for staying with us. We appreciate your feedback!