Overall was clean and staff was friendly and efficient. Liked the inside court area and trees. Pool area and shower were not very clean or were clean but stained. Beds were not comfortable.
Comment from Hotel Management
Jul 15, 2016 by Louise, Hotel Management
Dear Valued Guest,
Thank you for taking the time to let us know how we did and where we have opportunity to do better.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology that you stay was not completely satisfying. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Santa Fe.