Not so hot.
Posted Jan 4, 2017
From an aesthetics and comfort point of view this hotel is excellent. My one beef is that I booked this hotel based on the the rooftop hot tub and came to learn that it wasn’t hot at all; it was cold. Asked the front desk staff about it and she merely made a mild apology and then asked me “so was everything ok?” ...? No genuine concern, no compensation made for my disappointment. Oh, and also, there is no option for parking other than the $24/day valet. I don’t mind paying for parking but i certainly do not need someone to park my car for me. And then expecting tip for a service I had no choice for. I normally wouldn’t complain about such things but this is a very high end hotel and a very pricey one; this was the last night of my week stay and i wanted it to be luxurious, but it just fell short. The Drury was much better. Sorry.