Posted Jul 21, 2016
Staff was outstanding. Property is beautiful. Pool is nice (pool staff was great!) Room was spacious, quiet, and clean but showed a few signs of aging (chipped tables, few stains on tile/carpet). Bed and bedding was downright delightful and the bathtub was huge-- just dreamy/fantastic! Room service (and tacos/drinks at the bar) were excellent! My massage at the spa was not very good (at all) and VERY pricey, but the spa manager took $100 off, (which brought my 80 min massage down to only $150 rather than $245) so I could go to another place in town for a much needed REAL massage. Overall, my stay here was very good-- nice and relaxing. I live in Santa Fe and come here to Four Seasons in nearby Tesuque to "get away" and treat myself upon occasion. Will be back!
Comment from Hotel Management
Jul 28, 2016 by Emilio Padilla, Hotel Management
Dear Reta, Thank you for taking the time to share your thoughts regarding your recent stay with us. Please allow me to extend my most sincere apology for the difficulties you experienced at the SPA. By bringing your concerns to our attention you assist us in recognizing areas of improvement so that we can provide you and our future guests with an environment that you anticipate and, indeed, should receive at a Four Seasons Resort. Once again, thank you for your valuable feedback. Your comments, both constructive and positive, are very much appreciated. I do hope we will have the opportunity to welcome you back in the future for another getaway. If we do have the pleasure of having you as our guests again, I have every confidence that your next stay will be flawless. Thank you Emilio Padilla Front Office Manager